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Production Support Analyst Resume


  • Dedicated, assertive and high performing Production Support Analyst credited with combining strong analytical and problem solving skills to deliver substantial customer satisfaction in fast paced financial industry.
  • Dynamic record of top performance in a service - based industry; proven track record of performance
  • 30+ years of strong work ethic and excellent analytical, organizational, strategic and critical thinking skills as well as proven ability to work in dynamic, flexible, matrix environment


  • IBM Utilities
  • JCL
  • Territory Development & Management
  • Bilingual
  • Cataloged Procedures
  • HSM
  • MVS
  • JES2
  • CA1 (Tape Management System)
  • FTP
  • CICS
  • NDM
  • VSAM Assist
  • DASD File Allocation
  • OPC/CA7 Scheduler
  • DB2
  • CA11 (Auto Restart)
  • ABEND Interpretation & Troubleshooting
  • DFRMM (Tape Management System)


Production Support Analyst



  • Partnered with Command Center and all Support teams to investigate and troubleshoot production and software outages on IBM Mainframe LPARS.
  • Provided Timely and efficient problem solving skills during major crisis situations.
  • Reviewed all production outages in conjunction with Application Support in order to initiate permanent problem solutions.
  • Communicated directly with outside customers to track late or incomplete money transmissions.
  • Monitored all inbound/outbound file transmissions via FTP/NDM.
  • Applied JCL modifications to failed batch/online load modules to emergency load libraries via CHANGEMAN level 99 with request from Applications programmer. Also implement JCL/PROC changes into production upon user request
  • Overrode space allocation to datasets if they failed with either an SB37, SD37, SE37 or S837
  • Submitted ADHOC user requests via OPC/CA7 SCHEDULER
  • Handled inbound calls pertaining to transmission issues, including data issues within files and late or missing files.
  • Coordinated cutoff activity with the sites and third party vendor(s) to ensure that file deadlines are met.
  • Provided updates and status reports to team and management on a daily issues encountered
  • Opened/Updated INFOMAN incident tickets generated for any batch/software issues
  • Escalated and DB2/CICS issues that cannot be resolved Production Support to the DBA/CICS group.

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