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Oracle Business Analyst Resume

SUMMARY:

  • PMP Certified, Oracle Business/Functional Analyst with 10+ years of focused expertise in ERP, CRM, Distribution and related modules of Oracle Apps.
  • Experience of Project development and management in System Analysis (AS IS), Requirement Study, GAP analysis, Functional Design Documentation, Test Plan Preparation, Unit testing, System Integration testing, CRP’s, UAT’s, Issue Management and Documentation.
  • Involved in the client’s super users on the Oracle Applications and participated in design validation and setups of the Oracle E - business suite.
  • An effective team player with excellent communication, interpersonal skills. Well-organized, inquisitive problem solver who enjoys challenges.

TECHNICAL SKILLS:

ERP: Quote-to-cash cycle including Order Management suite, Order Capture, Inventory, Configuring, Quoting, Advanced Pricing, Trading Community Architecture (TCA), Workflow and functional Knowledge in AR.

CRM: Oracle iStore, Sales Online, CRM foundation, Service Contracts, iSupport, Tele-Service, iPayment.

Tools: Visio, TOAD, Data loader, SQL plus, Lotus

Environment: s: 11.5.9, 11.5.10.2, 12.1.1, 12.1.3

EXPERIENCE:

Confidential

Oracle Business Analyst

Environment: Oracle Applications 12.1.3

Responsibilities:

  • Involved as business tester for project Pegasus, where Confidential configurator model is being transitioned from non BOM to Oracle BOM
  • Involved with the Quote-to-cash end to end testing efforts for the project (part of a team of business testers)
  • Acting as the testing team lead to report out the weekly status and updates to upper management
  • Involved with the IT team in understanding the current logged defects and coordinating with the resolution process

Confidential

Project Manager/Senior Oracle Process/Solution Architect

Environment: Oracle Applications 12.1.3

Responsibilities:

  • Project Manager responsibilities from the vendor ( Confidential Technologies) side in managing the project team, deliverables and client expectations
  • Acted as a Oracle SME for the Quote-to-cash implementation of Confidential ’s commercial print project (B2B)
  • Involved in building a custom application for SBS group where configurations/orders are created and placed for Confidential partners
  • Involved with the overall Quote-to-invoice cycle implementation which included integration with third party systems
  • Conducting requirement gathering sessions with the various business groups located in Phoenix, AZ
  • Creating business requirements document (BRD) and the solutions documentation (MD050, DS140)
  • Conducting Oracle Fit-Gap analysis of the received requirements
  • Involved with onsite-offshore teams integration during various stages of the implementation cycle (documentation, built, deploy, QA, bug resolution etc.)
  • Conducted Super User, End User and UAT sessions to prepare the client through the go-live process

Confidential

Senior Oracle Associate

Environment: Oracle Applications 12.1.3

Responsibilities:

  • Involved as a Sr, Business Process Architect in the Global Implementation of Confidential /Partner tool (Everest Portal) for Quote-to-Cash cycle and Opportunity integration with Sales Force Dot Com (SFDC)
  • Gathered requirements from all stakeholders (within and outside USA) using interviews, working sessions, brainstorming, as-is system analysis (Siebel 5.0).
  • Conducted a GAP-MAP analysis of the present application and the stakeholder's requirements.
  • Creating Process Flows, BRD documents and reviewing the Functional Design documents (MD050)
  • Involved in Service-renewals based capability implementation that included Quoting Service renewals, renewal configurations & Billing and integration with Installed Base.
  • Acted as the Testing-lead for Quoting track to oversee test script creation, review, implementation and triaging of defects. In the process, acted as a co-coordinator between PA, Functional, Technical, UI and the Testing teams.
  • Interacted with the UX team and was involved in working sessions to create the User Interface- both for Confidential users and the partners
  • Participated in the creation of highly complex and customized Oracle ADF portal framework, which was built for Confidential and Partner users.
  • The portal framework was built on combination of out-of-box features (especially around Print and Export) as well as heavy customizations driven by business requirements.
  • Provided Oracle systems knowledge to the Process Architect team and assisted the functional team in creating the most optimized solution
  • Conducted SME sessions across US, EMEA (Germany) and APAC ed “Climber of the month” from Confidential in a team of 250+ resources

Confidential

Oracle Business Analyst

Environment: Oracle Applications 12.1.1

Responsibilities:

  • Worked on setting up a new Confidential Buy-Sell legal entity for Brazil (R 12.1.1) so that Confidential can sell products independent of distributors/resellers.
  • Elicited requirements using interviews, document analysis, working sessions, documented business processes, and system analysis.
  • Interpreted customer business needs and translate them into application and operational requirements.
  • Collaborated with cross functional teams to deliver the Business needs.
  • Requirements Document, Process Flows, Process Measurement, Root Cause Analysis, and Use Cases
  • Operated as a spokesperson and interacted with IT to determine appropriate solutions to business problems.

Confidential

Oracle Functional Analyst

Environment: Oracle Applications 11.5.10.2

Responsibilities:

  • Provided production support on Remedy tickets and logging in ACE tickets wherever applicable
  • Logged enhancement requests for the iStore hardening and transition project.
  • Tested some of the enhancement requests after the completion of development.
  • Assisted Business community during UAT of remedy tickets and enhancement projects

Confidential

Oracle Functional Lead

Environment: Oracle Applications 12.1.1

Responsibilities:

  • Conducted CRP’s with Confidential and Confidential & Confidential to access the client requirements and coming up with functional design of ASAP
  • Involved in customizing Tax, Billing and Checkout process in iStore to integrate with third party tax and billing system
  • Involved in creating MD-050 for Order Management, iStore and Advanced pricing
  • Carried out Functional Setup’s in Vision and Dev instance (Creating Inventory and iStore setups) for the technical team to carry out development efforts
  • Worked closely with offshore technical team in meeting the client requirements
  • Carried out heavy customizations in OM, iStore and BOM to meet the requirement challenges

Confidential, Durham NC

Oracle Business/Functional Analyst

Responsibilities:

  • Reviewed the Order Management & iStore implementation documents to undergo drastic changes as required by the client.
  • Carried out an in-depth unit testing for the entire OM, Quoting & iStore application to investigate all the broken pieces w.r. Confidential the implementation of iStore and its integration with OM, Quoting and Advanced Pricing.
  • Carried out requirement gathering sessions with business users and preparation of BP-080, BR100, MD-020 and MD-050 documents for implementation and all the enhancement requests.
  • Performed full configuration, testing, documentation, and support for the following modules: OM, iStore, Sales Online and Advanced Pricing modules and also provided Production Support by logging in Change Requests Forms (CRF) and co-coordinating with the Business and Development teams to resolve those CRF’s.
  • Proposed solution for gaps and suggested heavy customizations which were required by the client (Service Request Integration- SRI Screen which was the amalgamation of iStore, Tele-Service, iSupport, OM, Inventory etc.)
  • Conducted Unit testing for all the logged CRF’s and enhancement requests before migrating it for UAT by QA.
  • Defined various Proposal templates and configuration templates for creating a quote and eventually creating an order.
  • Completed setups of all dependency ERP modules in order to run iStore, Shopping Carts and lists, cart sharing, full range of order taking capabilities, e-mail notifications of user events, quote retrievals, marketing and guided selling.
  • Defined Sales Channels, Transaction Types, Holds, Order Sources, Processing Constraints, Attachments, Defaulting Rules and Return Reason Codes.
  • Setup order types in order management for flow of charges from Oracle service to Order Management.
  • Integrated the Sales Process in sales online and iStore to reduce the operational costs and quoting errors and one click conversion.
  • Reviewed and revised the entire dues payment and profile update structure to sync it with the present process being carried out by the Service Center in Sales Online.
  • Conducted pricing change requests initiated by Finance by utilizing certain features of Advanced Pricing.
  • Involved in performance tuning of Confidential servers critical to the success of iSupport, iStore and Customer Care along with the DBA and Technical team and in the process logged several Sev 1 TAR’s with Oracle.
  • Conducted a mini-project within the functionality of iStore and OSO to allow users to create their organization (domestic and international members)

Confidential, Provo, UT

Functional Analyst

Environment: Oracle Applications 11.5.10.2

Responsibilities:

  • Carried out several enhancement requests with respect to the Order to Cash cycle which included Order Capture, Order creation, booking, Shipping and Invoice creation.
  • Designed and developed the integration of Advanced Pricing with Seibel database to provide additional discounts in OM, iStore (POST) and OKS based on Reseller and Influencer status.
  • Created Pricing documents to provide a business view of the current pricing structure Confidential .
  • Involved in creating BR 100 documents for OM, iStore and QP and Solution Specification (MD 50) documents for Advanced Pricing.
  • Involved along with the technical team in designing and creation of customized quotes for maintenance items from install base using ASO QUOTE PUB API. Also used the same API to import legacy quotes into Oracle Quoting.
  • Assisted the development team in creating a mapping technique between OM, iStore, OKS and reseller status.
  • Defined and setups of Profile Options, Modifiers, Qualifiers, Formulas and Price Lists to provide additional discounts to resellers and end users.
  • Created Qualifiers and Modifiers in Advanced Pricing Tested the process flow in OM and OKS to provide additional reseller level discounts.
  • Assisted the Service Contracts team in coming up with a solution for OM to OKS integration.
  • Created UAT documents and involved in end user in OM, iStore, QP and OKS.

Intern

Confidential, Tulsa, OK

Modules: Order Management, Advanced Pricing, Quoting, Inventory

Environment: Oracle Applications 11.5.10.2

Responsibilities:

  • Involved in the Order Submission cycle changes as per the needs of the Business Community (Operational Support).
  • Documented business requirements in approved formats, based on guidance from Project Managers.
  • Provided Quality Assurance (QA) assistance for some of the Change Requests as documented by Business relating to ERP issues.
  • Installed Hardware configurations, Software applications and recorded and presented data.
  • Evaluated new item categories to be created in Inventory to support the SCM team.

Confidential

Business & Functional Analyst

Modules: OM, Advanced Pricing, Inventory and Service Contracts.

Responsibilities:

  • Involved in Implementation & Setup for Oracle OM, Advanced Pricing and Inventory.
  • Investigation of Pricing and Order Management functionality in release 11.5.3 to see whether it better suited the requirements for Confidential .
  • Explaining the same to the Confidential User Community
  • Involved in setting up of various Service Agreements, Service and serviceable items, counters and extended warranties.
  • User on OM, Advanced Pricing, Service Contracts and Install Base.
  • Implemented modifiers (discounts, surcharges, Promotions) that utilize Qualifier Groups, Line Qualifier, Pricing Attribute and Exclusions.
  • Also defined Price breaks

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