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Business Process Analyst Resume

BostoN

SUMMARY:

  • Developed and led a team in a project to automate manual checks.
  • The system ensured a 24 - hour turnaround timeline and improved the effectiveness and efficiency of the check processing process.
  • I prepared and presented the expected return on investments for the project.
  • I facilitated stakeholders’ meetings, elicited and documented requirements to design and develop a process that would systematically produce and update checks and check information on a nightly basis.
  • The automated system eliminated processes that required extensive manual intervention, and resulted in a more effective process.
  • I managed a project that improved Confidential ’ nightly pricing processes.
  • I worked on a system that interfaced State Street Bank’s pricing platforms to the Confidential pricing platform.
  • I benched marked best practices and prepared the time-phased budget and cost benefit analysis that was required prior to initiating the project, and developed the requirements documentations.
  • I collaborated with software developers and system engineers to design and develop system-based solutions that aligned with the organizational goals.
  • I developed and oversaw the testing and implementation phases.
  • The system eliminated the manual process, endless hours of overtime, and resolved persistent pricing errors.

SKILL:

  • Project Management
  • Business Analysis
  • Change Management
  • Executive Reporting
  • Business Process Modeling
  • Use Case Development
  • System Development Lifecycle
  • Traceability Matrix
  • Requirements Elicitation
  • Conflict resolution
  • Quick learner
  • Interviewing skills
  • Writing skills
  • Analysis skills
  • Presentation skills
  • Process Development
  • Process Improvement
  • Auditing
  • Reporting
  • Dashboard Development
  • Spreadsheet Development

PROFESSIONAL EXPERIENCE:

Confidential, Boston

Business Process Analyst

Responsibilities:

  • Participated in strategic planning, goals and objectives
  • Develop analytics and measurement strategies
  • Develop key performance metrics
  • Work with management to define and develop proficiency assessment methods
  • Identify risks and develop mitigation plan
  • Analyze d Confidential to identify skill and knowledge gaps, and validate accuracy
  • Collected analyzed and developed statistical d Confidential and monthly management reports
  • Prepare presentations and presented to senior management
  • Meet with RSMs to recommend improvement strategies based on statistical results
  • Developed remedial plan and assisted in development of documents
  • Collaborated on development and facilitation of learning sessions

Confidential, Fairfax, VA

Business Analyst

Responsibilities:

  • Worked collaboratively in a client facing role to develop a web-based label approval and tracking system
  • Participated in JAD sessions to identify business needs and develop solutions
  • Worked with cross-functional team to ensure project success in SDLC
  • Facilitated interviews and discussions with process owners, SMEs, and end users
  • Elicited and captured functional requirements to translate into technical specification designs
  • Developed and updated process flow diagrams
  • Led use case development process to translate specifications into process capabilities
  • Prepared requirements document, gap analysis, risk analysis, current and future state analysis, and traceability matrix
  • Maintained action items, issues log, and project plan, coordinated agenda, and scheduling

Confidential, Hingham, MA

Operations Compliance Auditor

Responsibilities:

  • Developed audit scope, plans, and schedules.
  • Conducted interviews, identified, documented and monitored findings
  • Prepared audit reports for various internal audits, and ensure timely resolutions of non- compliances
  • Develop and maintain internal controls
  • Successfully prepared the organization for external assessment and ISO
  • Served as expert in front of external BSI auditors and ISO body
  • Ensured compliance and identified effectiveness of quality management systems
  • Identified and assessed trends and risk exposure, and prepared audit reports
  • Co-wrote all documents to support clients Quality Management Systems
  • Assisted leadership with Policy interpretation,, enforcement, and led client’s quarterly QMS meetings
  • Conducted internal audits to determine compliance to the guidelines established by the ISO 9001:2000 standards
  • Supported QMS compliance with Centers for Medicaid and Medicare Services (CMS) regulations, policies and procedures
  • Assisted in Quality Management Reviews

Confidential, Hingham, MA

Business Process Analyst

Responsibilities:

  • Interviewed end users and process owners to develop processes consistent with operational goals
  • Elicited requirements and developed requirement documentation
  • Developed process flows for business units and co-wrote documents to support quality management systems
  • Developed and implemented action plans to address non-conformances and manage risk
  • Collected and analyzed decision making d Confidential, including charts and graphs, for senior management
  • Conducted root cause analysis, comparative analysis, trend analysis, and cost benefit analysis
  • Coordinated process improvement and quality improvement initiatives to meet required Confidential
  • Organized change management efforts to strengthen internal controls
  • Maintained action items, issues log, project plan, status reports, and coordinated agenda
  • Developed metrics and dashboards to measure and track operational risks
  • Prepared monthly executive recommendations and presentations
  • Provided ongoing business support and analyses for operational areas

Confidential, Boston, MA

Senior Financial Control Analyst

Responsibilities:

  • Oversaw all dividend functions for all mutual fund classes, closed-end, and institutional funds
  • Responsible for all mutual and closed-end funds performance tracking and reporting
  • Ensured a consistent rate of return on all money market, fixed income, bond, and municipal bond funds
  • Monitored and troubleshoot activities for all money market, fixed income, bond, and municipal bond fund nightly pricing
  • Calculated and reported daily cap-stock activities and reconciled the securities position with custodian
  • Posted accruals, adjustments, and prepared for 1099, 1099B, 1042S, and 1099Div tax filings and payments
  • Prepared SEC filings and asset and performance reports for the investment management team
  • Consolidated and standardized departmental functions
  • Reviewed and approved release of shareholders’ statements, Confidential, and Confidential transfers
  • Documented departmental job descriptions and procedures and developed user manuals
  • Oversaw the release and balancing of all Stock s
  • Oversaw Transfer Agent and Registrar functions for the Closed-End segment
  • Oversaw trading, confirmation, and distribution for institutional funds
  • Develop and maintain internal controls
  • Built and maintained internal and external liaisons
  • Led special projects for system and process implementations, and coordinated and trained staff
  • Spearheaded all system development and improvement projects
  • Elicited and Documented requirements for all business unit check system development
  • Collaborated with software developers and system engineers for new systems
  • Responsible for test plan development and for testing software releases
  • Identify and resolve process failures from nightly runs
  • Initiated and monitored dividend and capital gains payments and adjustments for Japanese funds
  • Acted as liaison to broker dealers, custodian banks, fund treasury, internal and external auditors
  • Developed and maintained all distribution reporting
  • Developed and reviewed Ad Hoc and P&L reports
  • Reviewed and released Corporate Actions and Proxies
  • Collaborated with custodian bank to keep trial balances reconciled

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