SUMMARY:

• 10+ years of professional experience in Information Technology field.
• Experience and good business acumen in new business, policy administration and claims processing area.
• Hands on experience in development and implementation of client - server and web-based applications using various SDLC models.
• Experience in interacting with various business areas and IT to elicit business requirements and implement software solution to meet business needs.
• Experience in mapping as-is process, analyzing process flow and refine/reengineering business processes.
• Experience in developing wire frames for system user interfaces.
• Skilled at reviewing test cases making sure they are in accordance with requirements, and assist the overall testing process by activities such as Change and Defect Management and conducting User Acceptance Testing.
• Excellent communication skills and adept at facilitating walkthrough and sessions.
• Implemented knowledge portal for various Guardian systems supported by Confidential .
• Project Management Professional (PMP) from PMI
• Fellow, Life Management Institute (FLMI) from Life Office Management Association.

SKILL:

Operating System: Windows NT, XP, DOS

Languages Known: C, C++, Java

Databases: Oracle, DB2, SQL, PL/SQL, VSAM

Defect Tracking: ClearQuest

Tools: Toad, Visio, MS Projects, Balsamiq mock-ups, QTP, Silk-Test

SDLC: Waterfall, Agile PMP (PMI), FLMI (LOMA), ISTQB - (International Software Testing Qualifications Board) Foundation Level

PROFESSIONAL EXPERIENCE:

Confidential, Bethlehem, PA

Business Analyst

Platform : Windows XP, MainFrame/CICS

Responsibilities:

• Perform business process, product and system analysis to translate business needs into system requirements document.
• Conducted JAD sessions with business users, technical architecture resources, and development resources to gather functional and technical requirements, documenting business processes, system workflow diagrams.
• Participated in various architectural development sessions to provide technical teams with a better understanding of business requirements.
• Develop use cases, workflow, and screen mock-ups for the GPAC system.
• Work with the actuarial team to understand calculations and implement them in GPAC calculation engine.
• Conducting walk-through sessions with the development and testing teams to make them understand business requirements and address queries if any.
• Assist QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
• Perform system testing to identify gaps between system and requirements.
• Provide support to triage and resolve defects
• Document release notes, system manuals, FAQs, user documentation as part of implementation activities.
• Provide first level mailbox support for production users as part of post-implementation support.
• Build SQL queries to generate ad-hoc report for management reporting.
• Monitor GPAC system adoption regularly by participating in project status meetings with Key business Stakeholders.

Confidential, Bethlehem, PA

Business System Analyst and Onsite Co-coordinator

Platform : Windows XP

Responsibilities:

• Identifying the enhancements to the target systems which included supporting different interest crediting methods for these products, support required for Single Premium product, support the compliance calculations that were different from the current supported calculations.
• Interfaced with SMEs to prepare Business Requirement Documents for various target system enhancements.
• Prioritized business and systems problems; analyzed data conversion issues and conducted impact analysis.
• Work collaboratively with end users to define system objectives and design test strategy to support their objectives.
• Automating the data verification by running automated SQLs scripts, SQL's were run to compare the source and target system values
• Conducting comparison of reports from both the source and target systems.
• Conduct system testing to validate proper data migration.
• Coordinate the implementation strategy and plan with project managers
• Support off-shore team supporting UAT efforts.
• Conduct requirements walkthrough and address any questions.
• Co-ordinate test design and test scenario review efforts between off-shore and business team.
• Interacting with the offshore team to discuss the status of the project, clarify any queries regarding the functionality, status of the deliveries and acquaint off-shore team of user expectation of the system.
• Creation of useful functional and technical documents that help in Knowledge sharing.

Confidential, Bethlehem, PA

Business System Analyst and Onsite Co-coordinator (OSC)

Platform : Windows XP, Windows NT

Responsibilities:

• Responsible for initiating and facilitating meetings with Life business stakeholders including Actuaries and Product Development, Underwriters, New business and Policy Administration SME’s to elicit product, new business and administrative requirements
• Served as a liaison for business users and IT partners and as a subject matter expert for policy administration applications and to ensure that all requirements are well accounted for as discussed with the business partners.
• Responsible for discussing the feasibility, impact, and doing the cost/benefit analysis to implement/not implement different requirements and prioritizing requirements.
• Create Business Requirement documents documenting any system enhancements and obtain approvals and Sign-Off on the Requirement documents and Functional Specifications.
• Work collaboratively with end users to define system objectives and design test strategy to support their objectives.
• Conducting walkthrough’s of requirements with project stakeholders and technology and testing teams.
• Once the system is in test, the identified GAP in clients expectation and actually enhanced system are discussed with the end users to find if they are within tolerance and based on this decide on whether the modifications can be implemented in production.
• Coordinate the implementation strategy and plan with project managers
• Support off-shore team supporting UAT efforts.
• Conduct requirements walkthrough and address any questions.
• Co-ordinate test design and test scenario review efforts between off-shore and business team.
• Interacting with the offshore team to discuss the status of the project, clarify any queries regarding the functionality, status of the deliveries and acquaint off-shore team of user expectation of the system.
• Creation of useful functional and technical documents that help in Knowledge sharing.

Confidential

Project Lead

Platform : Windows XP, Windows NT

Tool: Silk Test, QTP

Responsibilities:

• Analyze, review and assess user requirements, specifications and models for testability.
• Conduct requirements feasibility study from automation perspective
• Provide support during Architecture design and development.
• Analyze test cases selected for automation.
• Design and develop Automation Script.
• Review test cases, test scripts developed self and other team members
• Coordinate the project strategy and plan with Project Management team
• Plan and lead execution of project activities - including selecting automation approaches, estimating the time and effort, acquiring resources, defining test levels, cycles, and planning incident management
• Adapt planning based on progress and take any action necessary to compensate for problems.
• Set up adequate configuration management of test ware for traceability
• Introduce suitable metrics for measuring progress of the project and quality of work product
• Escalate issues related to downtime etc. to designated SPOC and follow-up for timely resolution
• Take confirmation/sign-offs at important milestones from client
• Conduct WSR (weekly status review)

Confidential

System Analyst

Platform : Windows XP, Windows NT

Tool: Silk Test

Responsibilities:

• Understanding the functional and product specifications.
• Involved in Creation of Test Case templates, Test plans and test cases
• Understand the NaviSys product and assist offshore team to carry out the manual / automated testing and report actual result / bug.
• Generate of Actuarial Expected Results
• Value Verification for Post Cycle results
• Developing and maintaining automation test scripts.

Confidential

Project Lead

Platform : Windows NT 4.0 Server Microstation, Oracle, Forms 6i, ArcGIS.

Responsibilities:

• Understanding the functional and product specifications.
• Maintaining the Tractability of the test cases with requirements by using RTM-Requirement Tractability Matrix.
• Document and execute test cases and results to verify the code changes done for development and implementation of new functionality.
• Setup Data and study requirements and business functionality to develop the right test cases for doing Integration Tests and help business to develop and execute the same.
• Reporting and tracking the defects found.
• Reviewing Test cases and defect logs.
• Retesting of all defects fixed by the development team.
• Validating the final data.
• Understanding the requirements of the client
• Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Co-ordinate all communication between development team and testing team.
• Preparing weekly, daily status reports.

Confidential

Test Lead

Platform : Windows NT 4.0 Server Microstation, Small World

Responsibilities:

• Requirement gathering and analysis.
• Knowledge transfer to the other team members.
• Work allocation and status reporting.
• Detail requirement study.
• Identification of scenarios.
• Creation of Test Cases and Test Data.
• Executing the Test data and report the defects to the vendors of the application.
• Analyzing Test results.

Confidential

Software Engineer

Platform: Windows NT 4.0 Server, MicroStation, Oracle, Arc GIS.

Responsibilities:

• Developed SQL Check Scripts, PL/SQL routines for Database check as per Specifications of Clients.
• Developed PL/SQL-Procedure, Functions, Triggers for auto updating attribute values.
• Designed and developed various graphical data processing utility software’s, feature editing, manipulating tools and quality check routines.
• Involved right from pilot stage in setting up the Production workflow and Process for the entire project and the sequence of steps to be taken from data loading to delivery.