Senior Business Analyst Resume

SUMMARY:

Confidential is a Seasoned IS professional Senior Technical Writer who has designed, developed, managed, and documented applications for Web - based, PC mainframe systems along with mobile apps. Experienced in full life cycle development as both a participant and manager. Developed a QA methodology and Test Plans, user guides, and online help systems for several commercial software products.

TECHNICAL SKILLS:

Software: Word, Excel, RoboHelp, SnagIt, Visio, SmartDraw, PowerPoint, Constant Contact, PRWeb, SBWire, FrontPage, HTML, SAS, Visual FoxPro, WestWind, Access, COBOL and many PC tools.

EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

Developed a Quality Assurance methodology and Test Plan with Test Cases to ensure that three mobile phone applications and a Web-based application operate as designed.
Created a significant number of Test Cases and managed the process.
The Test Cases included erroneous data, meeting performance standards, and security of the software.
As the product manager for ConnectBooks (a mobile app for Sage 50 accounting software), provided analysis and product direction.
Promoted the product by defining website content, press releases, email blasts, marketing material for conferences, tutorials, videos, and other training materials.
Created a Reseller Program and brochure for the Canadian product.
Designed and managed a Web-based online registration system that permits parents to enroll their children in summer camps.
Managed the development of an application that enables users of smartphones to access information from an accounting system.
Acted as product manager for major mobile app that was being launched.
Wrote user manual for a Web-based software application and.created Online Help for it using Confidential .

Confidential

Business Systems Analyst

Responsibilities:

Created requirements and design documents for enhancements to Confidential (software that supports major acquisition programs for Confidential ).
Wrote user manuals for seven applications that comprise Confidential software.
Created context sensitive Online Help using Confidential supporting users of Confidential .
Authored process document describing development and maintenance steps.
Created a number of Test Cases processed for each release of Confidential and participated in the testing.

Confidential

Senior Technical Writer

Responsibilities:

Created and edited many documents.
Formatted and edited over 50 small proposals.
Created and updated templates for tech writer use.
Created guidelines document to help new tech writers in formatting various documents.
Created overview document of process of Platform Engineering, edited about 100 processes, and hyperlinked all processes from the overview document.

Confidential

Technical Writer/Editor

Responsibilities:

Created and edited many technical documents relating to the Assured Identity™ system (government-wide badging system) developed for GSA and Homeland Security.

Confidential

Proposal Writer

Responsibilities:

Researched, compiled and wrote a Configuration Management Plan for the Confidential Portal that was created for Confidential .
This document will serve as the baseline of the hardware and software supporting the project.
Completed a Run Book for the Confidential Portal that supports operations.
Part of a general lay off.

Confidential

IT Manager

Responsibilities:

Designed and developed a Website to support a major project for Confidential .
Also created an Installation Manual and Online Help or many software products using Confidential .

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