Confidential is a Seasoned IS professional Senior Technical Writer who has designed, developed, managed, and documented applications for Web - based, PC mainframe systems along with mobile apps. Experienced in full life cycle development as both a participant and manager. Developed a QA methodology and Test Plans, user guides, and online help systems for several commercial software products.
Software: Word, Excel, RoboHelp, SnagIt, Visio, SmartDraw, PowerPoint, Constant Contact, PRWeb, SBWire, FrontPage, HTML, SAS, Visual FoxPro, WestWind, Access, COBOL and many PC tools.
Senior Business Analyst
- Developed a Quality Assurance methodology and Test Plan with Test Cases to ensure that three mobile phone applications and a Web-based application operate as designed.
- Created a significant number of Test Cases and managed the process.
- The Test Cases included erroneous data, meeting performance standards, and security of the software.
- As the product manager for ConnectBooks (a mobile app for Sage 50 accounting software), provided analysis and product direction.
- Promoted the product by defining website content, press releases, email blasts, marketing material for conferences, tutorials, videos, and other training materials.
- Created a Reseller Program and brochure for the Canadian product.
- Designed and managed a Web-based online registration system that permits parents to enroll their children in summer camps.
- Managed the development of an application that enables users of smartphones to access information from an accounting system.
- Acted as product manager for major mobile app that was being launched.
- Wrote user manual for a Web-based software application and.created Online Help for it using Confidential .
Business Systems Analyst
- Created requirements and design documents for enhancements to Confidential (software that supports major acquisition programs for Confidential ).
- Wrote user manuals for seven applications that comprise Confidential software.
- Created context sensitive Online Help using Confidential supporting users of Confidential .
- Authored process document describing development and maintenance steps.
- Created a number of Test Cases processed for each release of Confidential and participated in the testing.
Senior Technical Writer
- Created and edited many documents.
- Formatted and edited over 50 small proposals.
- Created and updated templates for tech writer use.
- Created guidelines document to help new tech writers in formatting various documents.
- Created overview document of process of Platform Engineering, edited about 100 processes, and hyperlinked all processes from the overview document.
- Created and edited many technical documents relating to the Assured Identity™ system (government-wide badging system) developed for GSA and Homeland Security.
- Researched, compiled and wrote a Configuration Management Plan for the Confidential Portal that was created for Confidential .
- This document will serve as the baseline of the hardware and software supporting the project.
- Completed a Run Book for the Confidential Portal that supports operations.
- Part of a general lay off.
- Designed and developed a Website to support a major project for Confidential .
- Also created an Installation Manual and Online Help or many software products using Confidential .