Business Analyst Resume

SUMMARY

Sr. Business Analyst with ability to handle multiple projects for requirements and project management tasks.
Capable of detail assessment of current systems and business processes, documenting ‘as - is’ and ‘to-be’ processes, system requirements specifications and traceability matrices.
IT Experience in Systems/ Business/ Reporting Analysis, Quality Assurance, PMO and Production support activities.

TECHNICAL SKILLS

Languages: Unified Modeling Language (UML), JAVA, .NET, C, C++, SQL, Pascal, COBOL

Databases: Oracle, SQL-Server, IBM-DB2, MS-Access

Tools: Requisite Pro, ClearCase, ClearQuest, MS-Office, SharePoint, Visio, Quality Center, TOAD, SQL Server Mgt. Studio, Remedy, JIRA

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

Acted as a liaison between IT and end user organizations in driving quality assurance efforts of federal deliverables and production support activities.
Instrumental in performing root cause analysis (RCA), working with several groups within the IT organization for failed and pending orders that have been overdue.
Driven long term defect analysis and resolution (DAR), and coordinated efforts for necessary steps to reflow orders in order to mitigate short term issues.
Documented reusable processes for future issue resolution, created and delivered training to prevent issues caused by user error and improve future order success ratio.
Audited customer contract deliverables generated by IT systems to ensure contract guidelines are met.
Opened, assigned and managed trouble tickets requiring content corrections, highlighting root cause on issues and worked with design team to address long term fixes.
Analyzed ongoing issues and user errors to drive new development, defect resolution, and user training.

Business Analyst

Confidential, Arlington, VA

Responsibilities:

Researched business processes, analyzed current state (‘as-is’) and future state (‘to-be’) of IT systems via interviews, questionnaires, observation, and brainstorming techniques.
Gathered & documented requirements via JAD sessions; developed use-case scenarios, and facilitated user interface prototype sessions with system end-users.
Utilized Unified Modeling Language and Rational Unified Process for system development life cycle methodology and project documentation.
Gathered system requirements for Identity and Access Management system such as single sign-on, user profiles, role-based authentication and performance.
Developed traceability matrix for correlation between requirements, test cases, and business rules; assisted with translation of requirements into technical specifications.
Facilitated communication and training of system changes to impacted parties. Participate in various special projects and task forces as needed.

Technical Business Analyst

Confidential, Reston, VA

Responsibilities:

Tasked with major key enhancements to Quantim health system. Created requirements specification including user stories, UI wireframes, mockups, user flows, business and validation rules, etc.
Acted as liaison between off-shore team and on-site product owner clarifying requirements and negotiating priorities, facilitated agreement and sign-off on final requirements and specifications.
Evaluated information gathered from multiple sources, reconciled conflicts and decomposed high-level information into details, analyzed user requests and identified underlying business needs.
Managed change control, facilitated system, integration, and user acceptance testing; analyzed trouble tickets and ensured appropriate escalation for timely resolution of critical issues.

Business Analyst

Confidential

Responsibilities:

Acted as a Subject Matter Expert (SME); helped build the business requirements from ground-up for corporate intranet development, gathering requirements from various departments.
Managed change control issues, created change requests, obtained sponsor approvals for requirement changes, and updated requirements documents accordingly.
Involved in detailed study of business processes and documented the processes relevant to these systems to serve as business process guides for new hires.
Analyzed and documented Report requirements specifications, data mapping process for various complex repots, and validated report data via querying the database.
Created user training materials like user guides, documented business processes, and provided user training to end users via demonstration and presentations.
Researched and documented the underlying business rules that drive core systems, associated downstream impacts, and acceptance criteria.