OBJECTIVE:

Seeking a challenging career utilizing a combination of my Technical and Operational adeptness as a Software Developer who has progressed into Project Management and Analyst roles. My career goal is to perform systems analysis, create functional design and test requirement documents, identify, evaluate and develop solutions, systems and procedures that are cost effective and that meet user requirements; while working as a liaison between the user community and internal IT resources.

SUMMARY:

• Results - driven Six Sigma Black Belt with years of experience implementing corporate initiatives.
• Proficient with data management policies and procedures including the design and implementation of logical and physical databases using data warehouse and analytical tools.
• Strong analytical thinker with a history of identifying process improvement opportunities and implementing cost-reduction measures.
• Also adept at evaluation and interpretation of data.
• Instrumental in realizing significant savings, improving customer-satisfaction ratings, and meeting corporate objectives with excellent planning and decision making abilities.
• Core competencies include: Business, Systems and Data Analysis - Project Management (PMP) - Team Leadership - Problem Resolution - Process Improvement (six sigma) - System Development Life Cycle (SDLC) experience - Technical Writing.
• Self-motivated and organized; skilled in orchestrating tasks and details to achieve project goals including liaising with Stakeholders, Project Coordination and Functional documentation.
• Professional experience:
• Advanced proficiency in the use of MS Office (15 years)
• Business process design and implementation (15 years)
• Designing system corrections and enhancements (15 years)
• Developing applications in SQL Server using t-SQL and stored procedures (3 years)
• Experience in Telecommunications (6 years)
• Root cause analysis (15 years)
• Software design (12 years)
• Software development (12 years)
• Supporting Commissions and Compensation systems (6 years)
• Supporting multiple functional areas (HR, Customer Relations, Sales, Accounting) (5 years)
• Technical writing - creating requirement, test and functional specifications (15 years)
• Working with System Development Life Cycle SDLC concepts (15 years)

SKILL:

C#, XML, HTML, t-SQL, BI analytics (VBA, Excel, Access, & SQL), User Acceptance Testing (UAT),, Technical Writing and Documentation (MS Word, PowerPoint, Visio, OneNote & Publisher), SharePoint Design, Crystal Reports and Web development (Word Press, Confidential Expression Studio & FrontPage).

WORK HISTORY:

Confidential

Business Systems Analyst

Responsibilities:

• Worked on Compensation Analysis and Hiring Analysis using data retrieved from Kronos.
• Analyzed and creatively interpreted data to provide effective problem solutions while providing information for better decision making.
• Researched and found best ways to put the research into practice.
• Consistently trimmed manual data processing times by over 70% by automating work processes thereby increasing efficiencies and reducing redundancies.
• Engaged at all stages of processing information, performing analysis in accordance with needs requiring expert knowledge of key readily available data analysis tools.
• Translated data sets into charts, tables and reports to enable visual and narrative simplification of the data thereby supporting the EO initiatives team within Law & Corporate Affairs.
• Collaborated with Partners in IT, Partner Resources, and Operations to gather, reconcile and report data from disparate sources.
• Delivered timely, comprehensive & accurate reports that met the requirements of the team, internal clients and federal regulators.
• Provided consultative support to the EO initiatives Director and Managers.
• Use of Taleo Enterprise Edition and SAP for data retrieval.
• Use of advanced VBA and Excel for extensive Data Analysis and Reporting.

Confidential

Project Manager/ Business Analyst

Responsibilities:

• Organized, analyzed and maintained data collected from different sources, compiled it together in prescribed formats and generated several data analysis reports and scorecards.
• Performed analysis of data and drew accurate inferences to match the objectives of the analysis.
• Evaluated given problems, situations and crisis; investigated for solutions using data analysis practices and prepared analysis reports.
• Determined the methodologies and procedures for carrying out effective data analysis. Provided on the reports and automation implemented.
• Performed series of data compiling, mining and analysis for data evaluation.
• Maintained the database, updated and upgraded it from time to time ensuring frequent backups.
• Prepared analysis reports and be responsible to answer any queries, complaints or suggestion in this regard
• Executed Global Customer Satisfaction (CSAT) surveys and delivering operation matrix reports for Confidential (HR) functions
• Delivered high quality Scorecards and Data analysis with a twice-monthly reporting and data generation cycle including writing SQL queries to test results, and mocking up data for testing.
• Used Confidential Reports Analytics (MSRA) platform for MSPeople data retrieval, Confidential Recruiting (e-Rec), CSAT survey database, and Confidential Dynamics CRM
• Provision of Tier 1 Customer and Reporting support
• Access Database knowledge (including: Queries, SQL, Joins, Tables, Import/Export tasks)
• Advanced Excel knowledge (including: Visualizations, Charts, Data Connections, Pivot Tables, GETPIVOTDATA, VLOOKUP, IFERROR, Conditional Formatting, R1C1 format expressions
• Advanced VBA used to periodically automate work processes thereby reducing errors and cutting processing times.

Confidential, Seattle, WA

Project Manager

Responsibilities:

• Creation of automated Excel spreadsheets with VBA code for task simplification & analytics,
• Defining current and future state business processes,
• Gathering customer requirements & working on translating them into clear requirements documents,
• Communicating and building consensus with various groups (staff, senior manager and executive management) regarding the vision and value proposition of the documentation solution and options available to implement it,
• Proof reading the documentation solution and making concrete and timely recommendations and suggestions to further increase project productivity,
• Eliciting, developing, documentation and implementation of project requirements while balancing the project requirements with various constraints (e.g., technology, schedule, and capacity) to ensure that the intended project benefits are realized. Including assisting other team members to do likewise.
• Design, Development and Deployment of a website for uploading all the documentation gathered and for dissemination of the information to team members and end users.

Confidential, Redmond, WA

Software Developer; Software Tester

Responsibilities:

• Extensive Software engineering involving
• Product and test code development.
• Translating functional, product, and business requirements into either functional specifications, technical specifications or use case documents.
• Performing system test and defect triage.
• Creating Test Plans and Test Requirements documents.
• Performing QAT Testing of Technical deliverables.
• Conducting data and root cause analysis.
• Black & white box testing.
• Project schedule management.
• Keen understanding of complex systems and dependencies between upstream and downstream systems to ensure in-depth and detailed testing.
• Meeting facilitation and participation with cross-functional teams. and mentoring while working in the Windows division (on Windows 8, Windows 7, Windows Vista, Windows XP, Windows Server, Windows Media Player, and Zune).
• Conducting peer reviews to solicit feedback on deliverables.
• Working with: business owners on project communication, business to drive requirements, development and QA on testing and release processes, engineering to drive technical design and to execute on planned deliverables, and users and engineers on requirements documents and functional specifications.
• Managing: project expectations and status, cross-departmental project dependencies
• Coordinating communication among multiple stakeholders and departments
• Developing and leading processes around development, escalations, and triage.

Confidential

Founder & Chief Executive Officer

Responsibilities:

• Interviewing Business Partners to identify and document requirements for data processing, integration, interfaces, business rules and reports.
• Market Segmentation and Market Penetration.
• Resources Management.
• Serving as a liaison between business and development teams, and shepherds projects through the design, build, and test phases.
• Providing analysis support to development and test teams.
• Conceptualizing, documenting and communicating innovative solutions to development, test and marketing teams in order to target exceeding the business objectives.
• Target Market Analysis, Corporate Sales, Marketing,, Consulting and Executive Business Operations. Our suites of applications were built on Windows Operating Systems with Access and SQL back ends and powerful reports generated with Crystal Reports.
• For example, our stockbroking specialized application consisted of over 80 class modules, 214 User Interface Forms, 38 linked database tables and 150 real-time reports.

Confidential

Telecommunications Sales Engineer

Responsibilities:

• Acquired extensive knowledge of the business processes in the Commissions and Sales Incentive Management domains.
• Designed indoor telecommunications networks to rhyme with customer requirements.
• Involved in extensive Customer Relationship Management.
• Liaison between customers and technical support.
• Proficient in Sales & Marketing skills and techniques.
• Primary representative of organization at critical bidding wars.