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Channel Systems Analyst Resume

Roseville, CA

PROFESSIONAL SUMMARY:

  • Motivated personable IT professional with extensive experience in enterprise systems and storage design, implementation and administration across IT services support, banking, and telecommunication sectors.
  • Proven enterprise level experience in large - scale, multi-data center, multi-platform, distributed computing environments.
  • Knowledge of NetApp products - FAS Series, DFM, CIFS, NFS, iSCSI, Snapshot, Snap mirror (multipath), Snap Vault, VolCopy, etc.
  • Proficiency with protocols such as FC, FCoE, iSCSI, SAS, etc.
  • Excellent customer service skills
  • Knowledge of firmware/software systems testing methodology
  • Proficient in virtualization - VMware, POWER VM.
  • Solid Production storage systems engineering experience.
  • Strong UNIX and ONTAP 7-mode/cDOT knowledge
  • Good knowledge of Brocade SAN fabric
  • Creative approach to problem solving.
  • Hands on experience on troubleshooting the NetApp hardware products, NetApp on command, ONTAP OS upgrades, Cluster Fail over with give back and root cause analysis.
  • Solid aptitude for learning new technologies and understanding how to use them in customer facing environment.
  • Adept to analyse data and come up with meaningful metrics and actionable reports
  • Strong ability to communicate technical concepts clearly and effectively.
  • Hands on expertise on Q tree creation, creating & administration of CIFS and NFS shares, LUN, iGroup, managing Volumes, Snapshot, DFM (Qtree, Vol, Aggr Alerts).
  • IT Service Management: Good knowledge of Risk Management plan, Change management, Quality Assurance Plan and Deployment plan.
  • Excellent communication, analytical and interpersonal skills, capable of communicating with various stakeholders in a manner that is diplomatic, friendly and goal driven.
  • Exceptional mediator between external and internal customers, capable of interpreting their concerns and viewpoints to produce successful outcomes.
  • Very well versed in technical writing, documentation, presentation and delivery.
  • Cognate experience in vendor management while maintaining productive professional client relationship, training users / peers, and building consensus.
  • Capacity to work collaboratively in a team while taking front-line ownership
  • Excellent engaging and winning attitude
  • Strong time management and the ability to prioritize
  • Ability to stay calm under pressure while being Flexible and adaptable
  • Developed Information Technology Architecture Baseline (ITAB) for Confidential IS department to establish best standards.
  • Designed and governed the infrastructure architecture for implementation of Confidential Corporate server refresh & virtualization (CSR & V) project.
  • Developed Application Framework (TAM) for Confidential in line with TM frameworx
  • Established Confidential IS Manage Engine self-service password manager which reduced service desk tasks by 35%.
  • Established Confidential IS Corporate Application portfolio which improved efficiency
  • Introduced alternative Microsoft office products which reduced the cost of licenses to up $2,000,000.00 per annum
  • Introduced online IS change work flow process for fast, effective and efficient change management process.
  • Procured and implemented 3 x IBM p795 servers, 3 x DS8870 enterprise storage, 3 x NetApp FAS6070, EMC Symmetrix VMAX 20K, SAN routers for Confidential bank datacentres
  • Suggested to Confidential bank's IT Engineering Management the need for Servers/storage tiering, & thin provisioning with IBM SAN Volume Controller to save up to 40% storage cost.
  • Cut costs by 20% by negotiating with vendors to obtain services, supplies and equipment at lower rates.

WORK EXPERIENCE:

Confidential, Roseville, CA

Channel Systems Analyst

Responsibilities:

  • Carried out Hardware and Software Maintenance
  • Analysed and resolved end - user hardware, software and connectivity issues
  • Performed package channel systems Support and handling
  • Ensured user issues are followed up and resolved
  • Worked with teams to improve processes

IT Infrastructure Architect

Confidential

Responsibilities:

  • Analysed Confidential ’s Business requirements and specifications.
  • Defined IS Corporate and Telecom Architectures
  • Defined & governed Confidential ’s IT Infrastructure architectures.
  • Defined IS Business Process.
  • Evaluated & Analysed business risks.
  • Created Architecture blueprint for Confidential
  • Involved in all new projects
  • Worked with industry standard architecture frameworks such as TOGAF and TM Forum
  • Aligned process, application, data and technology architectures with business strategic goals.
  • Clearly articulated solution alternatives and trade-offs, and developed sound recommendation for end-to-end infrastructure technology solutions.
  • Defined & documented target architectures, anticipated growth & ensured scalability
  • Recommended solutions in line with business needs.
  • Vetted & analysed vendors’ RFPs.
  • Assessed emerging technology and advised on investments regarding cost and business value.
  • Researched on new IT investments.
  • Participated in all architecture & key project reviews
  • Offered Consultancy services on developing new projects, & helped deploy solutions that meet business & technical needs
  • Provided guidance & support to engineering staff on Enterprise servers and storage- NetApp, EMC, IBM, HP
  • Maintained awareness of new hardware & software development relevant to existing & new enterprise architectures
  • Evaluated new systems infrastructures & provided techniques relevant to business.
  • Produced high-level & low-level designs of new infrastructure systems & assisted with implementation of new systems as required.
  • Conducted interviews with key business users to collect requirement and business process information
  • Provided technical leadership on architectural/engineering needs such as framework and tools selection.
  • Performed extensive requirement analysis including gap analysis

Environment: Windows, Solaris, Red Hat Linux, Virtualization, Private cloud, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), RUP, UML, SQL, Oracle, HTTP, DNS, .NET, Siebel, GAP Analysis .

Enterprise servers & storage infrastructures specialist

Confidential

Responsibilities:

  • Involved in interviewing business area experts, asking detailed questions and carefully recording the requirements in the format so that it can be reviewed and understood by both business and technical stakeholders.
  • Supported the production SAN/NAS storage environment
  • Managed NetApp 3000 and 6000 series filers
  • Managed Aggregates, Volumes, shelf's and disks
  • Added disks in to aggregates and assigning in to controllers
  • Snap Shot, and snap restore configuration in SAN
  • Provided technical leadership on architectural/engineering needs such as framework and tools selection.
  • Analyzed infrastructure systems performance, collected information, and prepared summary reports.
  • Managed Confidential bank datacenters.
  • Procured and implemented IBM p595 servers, DS8000, Brocade SAN Director, FAS6070 for Confidential bank.
  • Implemented and Managed IBM, EMC, HP and NetApp FAS storage appliances
  • Oversaw the daily performance of production servers and storage systems
  • Systems integration and consolidations of Confidential bank application servers.
  • Lead engineer, implementation/configuration of Confidential Bank's production/DR enterprise servers & storages
  • Trained more than seven enterprise server/storage unit staff and other IT engineering dept.’s staff on AIX system administration.
  • Configured Confidential Bank's Ghana production and DR p570 servers, tapes and N-series.
  • Setup and configured Confidential Pensions' Custodian production and DR p590 servers and storages
  • Provisioned and configured Confidential Bank's Sierra Leone production/DR p55A, p590 servers and storages.
  • Implemented and managed Confidential Bank's EMC VNX 5100, FAS3050 storages and IBM p590 servers.
  • Carried out presentations on bank's e-products
  • Implemented and administered IBM PowerHA Clustering solution of Confidential Bank's Powercard servers for cards mgt.
  • Troubleshot AIX and ONTAP issues and resolved problems accurately and efficiently.
  • Performed diagnostic tests and repaired malfunctioning hardware and software

Environment: Windows, AIX, Red Hat Linux, NIM, VIOS, NMON, Symantec NetBackup, Citrix, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Virtualization, RUP, UML, SQL, Sybase Oracle,.NET, Postilion, Phoenix Banking core, SWOT analysis, GAP Analysis .

Server/Storage Administrator

Confidential

Responsibilities:

  • Setup and managed IBM AIX High Availability and IBM Virtualization
  • Carried out daily servers and storage monitoring
  • Carried out AIX/Linux/Ontap Installation, upgrades/updates, problem determination, & system recovery.
  • Designed, implemented and maintained Confidential Bank servers/storages DR site.
  • Coordinated hardware and software repair processes with vendors
  • Managed Confidential bank's enterprise servers, SAN, NAS, IBM DS & NetApp storages.
  • Engaged in Server provisioning, planning and on-going supports.
  • Administered and supported Confidential Bank's local & foreign subsidiaries enterprise servers/storages.
  • Carried out Systems performance monitoring & tuning.
  • Managed Confidential Bank Datacenters
  • Provided technical solution briefing and presentation.
  • Requested & analyzed RFQs
  • Carried out a periodic maintenance on all enterprise servers/storages, and ensured proper documentation
  • Evaluated new technologies and processes for efficient and smooth operations
  • Procured enterprise servers, storage & peripherals.
  • Trained Confidential bank staff on AIX system administration

Systems Engineer

Confidential

Responsibilities:

  • Provided technical support to external customers.
  • Architected and implemented EMC VNX storage for Vodacom (now Airtel) Lagos.
  • Designed and Implemented data center solutions.
  • Carried out Technical Pre-sales
  • Designed, implemented & supported IBM servers & storages to meet client's requirements.
  • Instructor- Trained over 200 client bank’s staff in AIX system administrations
  • Organized trainings and prepared training materials.
  • Carried out annual maintenance & support contracts of all client's IBM severs & storages

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