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Business/technical Requirements Analyst Resume

Arlington, VA

CAREER SUMMARY:

An experienced IT professional with a background in Client Relations, Project Management, and Requirements Analysis with strong analytical and problem solving skills and an Active Security Clearance seeking a Project Management or Client Relations position to capitalize on technical expertise and excellent interpersonal skills.

AREAS OF EXPERTISE:

  • Project Management
  • Customer Liaison/Relations
  • Requirements/Systems Analysis
  • Requirements/Systems Documentation
  • Technical Support
  • End User Support/
  • Business Process Improvement
  • Strategic Planning
  • Risk Assessment/Management
  • Change Management
  • Agile SDLC Methodologies
  • Asset Management
  • Microsoft Office, SharePoint
  • BMC Remedy

EMPLOYMENT HISTORY:

Confidential, Arlington, VA

Business/Technical Requirements Analyst

Responsibilities:

  • Analyzed existing and proposed business systems. Defined, interpreted, documented, and prioritized IT requirements. Defined systems objectives. Prepared design specifications to meet requirements.
  • Conducted user interviews and Joint Application Development (JAD) sessions with clients to ensure the capture and validation of core business requirements. Decomposed high level requirements into detailed requirements. Documented business processes, workflows and requirements.
  • Facilitated requirements and validation/walkthrough meetings to identify and finalize project - relevant business requirements. Conducted needs analysis of captured requirements, incorporating needed updates prior to government review, approval, and sign-off. Assisted with implementation. Monitored and reported project risks, milestones and work completed, as well as work in progress.
  • Provided routine reviews of application user documentation and guides. Submitted recommendations for updates and improvements. Assisted with systems and application testing.

Confidential, Arlington, VA

Technical Requirements Analyst/Customer Liaison/Project Manager

Responsibilities:

  • Facilitated meetings with Information Management Officers (IMO) to capture IT requirements.
  • Defined, interpreted, documented, and prioritized IT requirements to align with key objectives.
  • Managed IT projects, resources, schedules, and technical and business communications.
  • Provided timely, accurate information for all operations and projects that affected agency operations.
  • Single Point of contact for IMO regarding problem management and issue resolution.
  • Performed process improvement analysis and identified opportunities to improve agency's capabilities and provided information about new technologies.
  • Coordinated and managed Base Realignment and Closure (BRAC) agency relocation projects.
  • Prepared and maintained Project Summary Charts, reports, and briefings for in/external meetings.

Confidential, Washington, DC

Desktop Support Technician

Responsibilities:

  • Provided technical/desktop support for the Information Resource Management Desktop Support Division, troubleshooting hardware and software related issues.
  • Imaged, configured and installed desktop and laptop equipment for Classified and Unclassified networks, ensuring connection to network. Installed network printers, scanners and Commercial and Government Off- The-Shelf (COTS/GOTS) software applications.
  • Configured user profiles and created user Active Directory and MS Outlook accounts.
  • Entered and updated ticket information and resolution into Remedy call tracking system.
  • Entered and maintained equipment inventory via Radio Frequency Identification (RFID) into Remedy.

Confidential, Arlington, VA

Installation Technician

Responsibilities:

  • Provided hardware and software support for Confidential .
  • Assisted users via desk side, phone and remote desktop.
  • Assembled, configured and installed desktop and laptop equipment on Classified and Unclassified networks.
  • Also installed software and peripherals, including CAC (common access card) readers, biometrics, printers, scanners, switchboxes, Tandberg’s, and smart boards.
  • Created, configured and updated user accounts and profiles and computer accounts in Active Directory.
  • Performed asset management on equipment inventory (location, status, etc.) and license compliance in Remedy.
  • Participated and assisted in software deployments.

Confidential, Washington, DC

Sr. User Support Specialist/User Trainer

Responsibilities:

  • Provided technical/litigation support for the Civil Division of the Office of Litigation Support via on-site, telephone, email and classroom s.
  • Organized and conducted user level sessions for attorneys and support staff in legal and litigation software applications.
  • Held weekly Open Door (walk-in) sessions at various Confidential locations.
  • Developed manuals, tip sheets, special procedures, and other resources to assist attorneys and staff in managing litigation documents and data.
  • Produced weekly helpdesk,, and software inventory updates and reports.
  • Evaluated and tested new and modified software programs.

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