PROFESSIONAL EXPERIENCE
Business Analyst
Confidential
Responsibilities:
- Successful projects thus far include re - designing the company’s Home Page; analyzing and developing three major cross-system components for our largest client (Wayne County, MI); and beginning to analyze and design workflow for our entire website and backend control manager (v5).
- Collect and analyze each project’s business requirements and transfer that knowledge to the development team;
- Prepare accurate and detailed functional requirement specifications documents, user interface guides, wireframes and project plan documents for each project;
- Provide informed recommendations to the development team during the development phase;
- Document the acquired results of analysis and workflows as well as obtaining sign-off from major players of each particular project;
- Design and execute test scenarios and coordinate with the groups of business units who test, validate, evaluate new applications and functions;
- Determine and resolve any issues in services and software;
- Manage change requests related to the working project plans.
Web Site Designer
Confidential
Responsibilities:
- Web site design and development;
- Web site management and maintenance for existing sites or those developed in-house;
- Assisting clients in establishing domain names and web hosting services;
- Mastering several different content management systems, both out-of-the box and web-based (examples include Dreamweaver; GoDaddy’s Website Tonight; MS FrontPage, etc.).
Senior Business Systems Analyst
Confidential
Responsibilities:
- Analyzing associations’ current business processes to match AMS software with those processes or to determine more efficient and effective processes for associations;
- Utilizing strong communication skills, including writing skills to document user and data requirements for custom system implementations;
- Managing the software development life cycle (SDLC) of implementation projects, including identifying strategy and business requirements, defining functional requirements, design, development, QA and deployment;
- Configuring out-of-the-box software to meet clients’ specific software needs and requirements;
- Coordinating and managing all aspects of system implementation between clients/users, developers, data conversion team, and support using business process techniques;
- Managing client expectations, timelines and deliverables for several software implementation projects simultaneously.
Business Analyst / Project Manager
Confidential
Responsibilities:
- Fulfilling business analysis and project management functions for company that provides software solutions to the association industry;
- Utilizing strong communication skills, including writing skills to document user and data requirements for custom system implementations;
- Coordinating business processes between clients/users, sales team, and software implementation team including developers, reports team, networking team, and data conversion team to keep minds open and on board;
- Trouble-shooting client and system issues as necessary; Formulating and executing test scripts and scenarios;
- Generating financial forecast reports; billing and notifications to clients; and analytical reports covering RFAs and current project statuses.
- Managing client expectations throughout the SDLC;
- Managing timelines and deliverables for up to six software implementation projects simultaneously.
Deputy Project Director
Confidential
Responsibilities:
- Managed daily operations of the Center for Substance Abuse Treatment’s (CSAT’s) State Systems Technical Assistance Project, a large, $15.2-million, national technical assistance (TA) contract that plans and delivers a variety of TA activities across 50 States, the District of Columbia and other U.S. territories;
- Recruited, selected, supervised, trained and evaluated project staff and consultants;
- Worked closely with CSAT, consultants and project staff to develop and carry out comprehensive TA work plans;
- Oversaw the development and editing of special reports, TA reports and meeting summaries.
