SUMMARY:

• A professionally accredited agile business analyst/ project manager, with experience in collaboration, facilitation, coaching, and team building, to provide a flexible, pragmatic and proactive project support service to business needs
• Provided business consulting and subject matter expertise (SME) for process assessment work, and for the application of technologies to business.
• Fostered customer loyalty by designing and delivering comprehensive solutions to meet business needs.
• Executed and maintained project management processes and disciplines in the areas of: requirements engineering & management, communications management; risk / issue management; cost management; procurement management; and change management.

KEY RELEVANT SKILLS:

Competencies: Requirements Engineering, Business Analysis, SRS, Project Management, Key Account Management, Stakeholder Engagement, SCRUM, Use Case, User Stories, UML, OOAD, JAD, Lean, MySQL, Oracle 10g, Java, JSP.

Soft Skills: Communication, Negotiation, Facilitation, Coaching, Team Playing, Adaptable, Business Acumen.

PROFESSIONAL EXPERIENCE:

Specialist Officer (Business Analyst)

Confidential

Responsibilities:

• Performed business analysis and process improvement operations.
• Involved in translating business requirements in functional and technical requirements.
• Managed customer engagements, delivered comprehensive solutions, and upheld Service Level Agreements.

Associate (Business Analyst)

Confidential

Responsibilities:

• Responsible and accountable for end - to-end requirements elicitation and management and for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, for iterative requirements elicitation and management, across entire SDLC.
• Assisted in product design development and in the planning process, provided feedback on quality, and performed functional testing of deliverables.

Associate (Business Analyst)

Confidential

Responsibilities:

• Performed requirements engineering, with emphasis on building strong inter-personal liaison for customer loyalty.
• Assisted in the transformation of business requirements into detailed functional, technical and cost requirements.
• Involved in integration of delivered solution to legacy systems & in training key stakeholders for system use.