SUMMARY

• Mr. Confidential has 25 years of experience in improving quality, cost,
• Speed and service levels of business processes by eliminating waste and reducing variation to drive towards effective future states while establishing the mindset for sustainable Continuous Process Improvement.

TECHNICAL SKILLS

• Business Process Improvement
• Lean Six Sigma
• Statistical Data Analysis
• Process Simulation Modeling
• Development and Delivery
• Management Consulting

PROFESSIONAL EXPERIENCE

Confidential,

Responsibilities:

• Department of Veterans Affairs, Veterans Benefits Administration, Compensation Claim Cycle - Time Improvement: Mr. Confidential played a key role in transforming the disability compensation claim processing at the Little Rock, Arkansas Regional Office of the Veterans Benefits Administration by providing leadership and hands on facilitation involving data driven business process improvement methodologies and tools. Moreover, Mr. Confidential developed performance measures and monitored progress which encompassed leading and lagging indicators such as pending claim inventories, back-office production and in-process as well as end-to-end claim processing cycle-times. Some of the tools utilized included 5S, standardized work, workload balancing, statistical process control, regression analysis and process simulation modeling. Finally, Mr. Confidential developed and delivered multiple Lean Six Sigma modules throughout the engagement.
• Department of Veterans Affairs, Veterans Benefits Administration, Operations Center Support: Mr. Confidential provided leadership in designing performance measures on some of the campaign plan initiatives aimed at reducing Veterans Benefits Administration disability claim backlog as well as hands on facilitation of pilot activities at select Regional Offices. Some of the specific deliverables included data collection plan and template development, database design and analysis, statistical data analysis, predictive modeling and simulation, executive dashboard design, and performance metric design and evaluation.
• Department of Veterans Affairs, Veterans Benefits Administration, Veterans Benefits Management System (VBMS): Mr. Confidential supported the launch and implementation of the paperless claim processing imitative by developing current-state and future-state value stream maps, swim lane process maps as well as discrete-event process simulation models using iGrafx and ProcessModel software. Moreover, Mr. Confidential developed performance measures, data collection tools and reported on performance metrics.

Confidential,

Responsibilities:

• Confidential Software Group CMMI Six Sigma Support: Mr. Confidential provided Six Sigma support to software teams deployed at the Federal Emergency Management Agency, the Department of and the Internal Revenue Service and played a critical role in successful of Confidential in Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) Level 5. Support included development and delivery of materials on Statistical Process Control, Process Capability, Regression Analysis, Design of Experiments, Monte Carlo Simulation and use of Minitab.
• United States Citizenship and Immigration Services (USCIS) Transformation: Mr. Confidential led the performance modeling and simulation proposal activities, which involved end-to-end analysis of citizenship application processes aimed at reduction of cycle time, backlog and cost. Also advocated the use of simulation modeling as a value-added service throughout the transformation process which played a critical role in winning the .
• Emergency Department Confidential Flow: Mr. Confidential led the Clinical Performance Modeling and
• Improvement activities at the New York Kings County Hospital Emergency Center in Brooklyn, New York, which focused on wait time and total length of stay reduction through resource allocation, Confidential t triage and non-value added activity elimination. The simulation model which included precise Confidential arrival behaviors and throughput time probability distributions for adult, pediatric, walk-in and ambulance Confidential groups, was extensively utilized to test improvement ideas through wat-if analysis.
• OutConfidential Process Evaluation: Mr. Confidential played a key role in an engagement at the Massachusetts General Hospital Physical and Occupational Therapy Department, which resulted in assessment of current state, identification of improvement opportunities for a streamlined future state, cost avoidance, and increase in Confidential and employee satisfaction. At the scheduled outConfidential clinic several improvement scenarios were evaluated: scheduling options, treatment performance improvement initiatives, use of Front Office Technologies (remote call center, kiosk check-in, pager activated check-in, web based initial evaluation Confidential
• Confidential information capture) and Back Office Technologies involving documentation, billing and care coordination. Throughout the engagement dynamic wat-if based simulation modeling was utilized..