SUMMARY

• Over 13 years of experience in gathering business requirements, testing software, and supporting end users.
• Highly motivated. Able to multi - task and prioritize workload under pressure, as well as increase pace as workload demands.
• Strong technical background. Ability to build rapport and develop professional relationships with clients and other team members.
• Worked with cross-functional teams to support client projects. Keen problem solving skills.
• Full technical knowledge of all phases of applications analysis and SDLC. Excellent presentation and oral/written communication skills.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Documented business requirements and business rules, based on current business practice in Blueprint.
• Utilized JIRA to track issues
• Accurately tracked time and travel.
• Created Use Cases

Confidential

Business Analyst Consultant

Responsibilities:

• Documented the present process and based on business requirements and system knowledge created the future process.
• Elicited business and user requirements via JAD sessions, and meetings, interviews.
• Identified and establish scope and parameters around implementation projects.
• Created Use Case scenarios, and validated test cases covered the business requirements.
• Decompose high-level business and user requirements into functional requirements and business rules.
• Managed requirements traceability information and tracked requirements status throughout SDLC.

Business/System Analyst/Quality Assurance

Confidential

Responsibilities:

• Led or was a member of cross-functional teams that supported business process improvements.
• Defined project scopes and gathered level of effort estimates from vendor and internal development teams.
• Conducted requirement gathering sessions.
• Assisted and resolved complex technical issues for various internal provisioning applications.
• Documented business requirements as well as translated to system requirements.
• Devised or modified procedures to solve complex problems.
• Tier 2 support for provisioning application.
• Performed quality assurance review.
• Created process flow diagrams.
• Wrote method and procedure documentation to support end-users.
• Retained project integrity without enhancing scope and cost.
• Planned, designed and recommended business processes to improve and support business activities.
• Tracked open issues to resolution.
• Worked as Project Manager for several medium to large projects.
• Tracked deliverables.
• Utilized Remedy for trouble ticketing.
• Managed project development from initiation to closure.
• Clearly communicated expectations to team members and stakeholders.
• Resolved issues and solved problems throughout project life cycle.
• Tracked and reported on project milestones and provided status report to executives and stakeholders.
• Provided a project schedule to identify when tasks were to be performed.