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It Specialist Resume Profile

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Des, MoineS

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Objective

Leveraging my cumulative professional and educational skill sets to engage a creative, agile, cross - functional team bringing a high degree of emotional intelligence and creative insight, analyzing and defining business requirements through data-driven decision making processes for the purposes of improving business processes and supporting a dynamic culture.

Professional Experience

Confidential

IT Specialist

  • Specialized Project Management assistance: network migration and inventory projects Self-managed micro IT projects, workflow and schedule
  • Provide IT customer hardware/software/network service/support 1200 inside customers
  • Communicate IT/IS concepts in non-technical language to non-IT clients for the purposes of creating buy in and customer satisfaction

Confidential

Server Monitor

  • Monitored server status, perform entry level resolutions /or notify server maintenance as necessary Monitored power, power backup systems, and refrigerated server cooling systems
  • Assisted with emergency sever shutdown during natural disaster threats Managed data backup services
  • Managed computer lab security and access

Confidential

Counter Intelligence Agent

  • Software and hardware customer education and troubleshooting
  • Establish and recommend customer needs for small business owner requirements Data backup and transfer services

Confidential

Loan Officer II

  • Accessed database and network systems to analyze client needs, objectives, credit report and repayment ability Maintained high degree of confidentiality regarding sensitive company and client information
  • Compile complete mortgage submittal documents for underwriting and closing purposes, using Acrobat Assisted in the design of web aggregation filters

Confidential

Arket and industry research to develop monthly sales strategy plans

Self marketing through social media, email, and networking: personal professional

Confidential

  • Analyzed, determined and recommended business process improvements
  • Recommended and oversaw the implementation of technology and process changes
  • Facilitating stakeholder focus groups for research and business requirement defining purposes
  • Researched and defined business requirements per Academy of Medicine grant requirements

Confidential

Lead on implementation of CADD in the field for more accurate and efficient surveying of project sites

Marketing development of pilot market marketing, public relations, hiring, training Oversaw onsite pilot program implementation of proprietary, Beta IT/IS SCM system

Confidential

Fire Fighter/Crew Chief

Confidential

Fire-Fighter/Crew-Chief/911-operator

  • Assisted with the developoment and implementation of a new 9-1-1 emergency response system
  • Assisted with development and implementation of CADD based building plans system to compliment emergency responder system, improved response times and incident command capabilities

Leadership Experience

Confidential

  • Intitiated and managed, through agile scrum processes, application development project for student engagement with GSB quality of campus life
  • Addressed student driven IT initiatives at university level

Confidential

ProjectExperience

  • New York Academy of Medicine NYAM: 3-year Community Leadership Research Grant: published results: Engagaing the Community in Decision Making
  • ISU GSB: app development project to enhance student engagement
  • Wells Fargo Financial: team member of aggregate filter and business requirement definitions

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