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Business Analyst Resume

Houston, TX

PROFESSIONAL EXPERIENCE

Confidential - Houston, TX

Business Analyst

Responsibilities:

  • Performed tasks and functions of Business Analyst, QA Lead, Design Lead, Prod Support and IT Delivery based on needs of client/project
  • Implemented Order Management application responsible for Order placement, Customer Communication, and Payment capture across North American and European Retailers
  • Coordinated Design, Testing, and implementation across multiple IT systems and Vendors including Tax engines, Fraud services, Front-end Web application, Payment gateways and Fulfillment systems.
  • Reviewed Company business practices and identified areas for continuous improvement and developed reporting metrics to provide health checks of different Production systems.
  • Managed DTC implementations that incorporate DC fulfillment and In-store Fulfillment/Buy on-line pickup in-store capabilities across 1500+ store locations
  • Lead On-site and Offshore Teams in QA and Prod Support Initiatives

Confidential - Atlanta, GA

Senior Consultant

Responsibilities:

  • Lead design for multiple retail clients implementing various versions of Omni channel solutions
  • Understanding and accounting for the Integration/Architecture across multiple internal/external applications. Detailed all touchpoints between Order Management Solutions, current client legacy systems, and 3 rd -party applications.
  • Experience integrating Manhattan Order management system with WMOS and WMI applications
  • Prepared training for Client resources as well as internal parties on key pieces of OMS application and Integration
  • Responsible for issue tracking/resolution and leading weekly calls on testing activities with client and internal teams

Confidential - Atlanta, GA

Lead Design Consultant

Responsibilities:

  • Responsible for leading design discussions with client and third parties on multi-million dollar direct to consumer flow using Distributed Order Management(DOM)
  • Developed detailed design documentation for Client’s DOM phase accounting for $1.5million budget plan.
  • Identified project gaps and gathered requirements needed to account for design of three additional enhancements totaling $150K.

Confidential - Atlanta, GA

Lead Design Consultant

Responsibilities:

  • Direct point of contact with client throughout the entire lifecycle of the project. Responsible for managing multiple clients/projects at the same time.
  • Guided client through the use of the product, configuration, and testing in order to meet project timelines for go-live.
  • Created detailed testing plans for three separate clients. This resulted in expanded client product knowledge and reduced overall issue amount due to client awareness and proactive issue triage before delivery to client.
  • Led training for new members to department on product knowledge and proper client interaction
  • Managed two separate college co-ops with tasks including general onboarding of company/product knowledge, reviewing co-op time entry, fielding any issues/concern of co-op, managing workload and client exposure to co-op.
  • Co-created/lead joint department weekly training and working sessions between Warehouse management and Distributed Order Management. These sessions were open to all members of the consulting department with the goal to increase cross-functional knowledge across the company.

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