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Business Analyst, Product Owner, Scrum Master, Ux Specialist Resume

PROFESSIONAL SUMMARY:

  • Seasoned professional with over 17 years of experience in Software, Telecom, and IT industry.
  • Proficient in business/functional/non - functional requirements, documents, use cases, workflows, process maps and other artifacts creation, handling and management within the whole software/product development lifecycle, product development and implementation in classic Waterfall and modern Agile environments.
  • Able to communicate efficiently and build professional relationships with both business and technical stakeholder using strong business acumen and technical background in software QA, release management and delivery.
  • Strong problem-solving skills and ability to wear several hats at once such as Business Analyst, Product Owner, Scrum Master, UX specialist and Quality Assurance Lead.
  • 17+ years of experience in Software/IT/Telecommunications industries;
  • 10+ years of business analysis and 14 years in QA/testing experience;
  • 6 years in telecommunications domain and about 6 years of experience in research and development;
  • Strong business analysis, requirements management, and product development;
  • Demonstrable expertise in classic, modern Agile, and hybrid development approaches;
  • Effective communications and stakeholders management in mixed infrastructure (in-house, distributed, and virtual teams);
  • Business communications on all levels (including C-level), requirements gathering, gap analysis, marketing research and analysis, customer success, implementation, acceptance, support and maintenance;
  • Managed a wide range of international projects spanning research and development, enterprise solutions, custom software development, mobile apps, whitelabel solutions, and startups;
  • Pre-sales, sales, public presentations, workshops facilitation;
  • Solid practical background in, coaching and mentoring people;
  • Fluent English, Russian, good Confidential language backgrounds;
  • Excellent interpersonal and time management skills, capable to work within frequently changing schedule and under pressure;

TECHNICAL SKILLS:

Operating systems: Windows, Linux, MacOS, iOS, Android, Windows Server, RedHad Linux;

SaaS platforms: HR and Human Capital Management, Bidding for energy sector, Business process automation for Digital Agencies, ERP, CRM, CMS, Space Management, Asset Management, Building Information Modelling and Digital Twins, Enterprise Unified Contact and Communication Centers, Online Teamwork Collaboration Services, PaBX and VoIP solutions (R&D, development, deployment, migration, maintenance); OSS/BSS systems for wired and mobile operators (FORIS OSS/BSS for Russian, Uzbekh, Ukranian, Czech and Indian operators);

Custom and open-source ERP solutions: Odoo, ERPNext, Tryton, Semilines and others

Languages: JS, HTML, CSS, PHP, mySQL;

Source Control: Github, Gitlab, Bitbucket, SVN;

Project Management, Reporting and Collaboration tools: MS Team Foundation Server, Clarity, Smartsheet, MS Project, TeamViewer, Test Manager; Atlassian products (administration, configuration, integrations) Attlassian JIRA, Confluence, Bitbucket, Service Desk; Redmine, Asana, Teamwork, Basecamp, Trello, FreedCamp. Wrike, Aha, ProdPad (online product management tools), Case Complete (requirements tracker);

Prototyping and Mockups: Visio, Balsamiq, WireframeSketcher, Mockflow, UXPin; Proto.io, Draw.io,Lucid Charts, Axure;

Amazon Web Services: S3, EC2, ML, Rekognition, Google developer console, Apple Developer console, Unity developer console; Invisionapp, Figma, Zeplin (Designs versioning and control tools); TestFlight, HockeyApp, BrowserStack, DeveloperTools; ZenDesk, osTicket, ServiceNow; Mailchimp, Aweber (email campaigns), MobileCause, FluidReview, SurveyMonkey, Cognito Forms, HubSpot; Google Apps for Business, Google Analytics, AdWords, AdMob, TagManager; WordPress CMS, plugins, 3rd-party integrations, Shopify, WIX; Hubstaff, Timedoctor, Xero (timesheets and Payroll); MSSQL Server 2010, Oracle DB 11g, Oracle AS 10g (set up, configuration, maintenance);

CRM and Analytics: Salesforce, Insightly, SugarCRM, NetSuite, Tableau; Autodesk AutoCAD, Autodesk Revit, SpaceRunner; Webhosting DNS management (Namecheap, GoDaddy, NIC, etc);

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst, Product Owner, Scrum Master, UX specialist

Responsibilities:

  • Managed and designed SaaS platforms in project management, productivity, company process digitalization, project management, digital marketing, building information models, digital twins, IoT integrations, space management, move management, assets management, enterprise resource planning, security, supply chain;
  • Requirements management in full software development lifecycle for custom ERP implementation of enterprise level solutions. Implemented modules: HR, HCM, Project management, Reporting, Administration, Payroll, Inventory management, Production management, Employee Self Service (Web and Mobile versions);
  • As Agile Business Analyst performed project discovery and initiation, feasibility study, requirements planning, and handled communications with stakeholders. Identified client needs, discovered explicit and implicit requirements, translated them into business requirements and technical specifications. Guided client needs from idea to product delivery;
  • As Product Owner created and owned product backlog, defined product roadmap, wrote user stories, acceptance criteria, definition of ready, prioritized the requirements and tasks according to business needs, discovered feature dependencies, defined acceptance criteria;
  • MVP development for SaaS solution (cloud platform) and launch on B2B market, new features development according to client requirements/requests, product roadmap and release management
  • Created UI prototypes, handled UX improvements for the web, mobile and desktop user interfaces;
  • Created and managed project documentation according to classic and agile practices, kept it up to date: statement of work, communication plans, stakeholder management plans, responsibility matrix, business requirements description, software requirements specifications, risk management plans, transition plans, use cases and user stories, workflow diagrams, mocked up user interfaces and screen flows, end-to-end test plans, user acceptance tests;
  • Provided status reports to the higher management on a regular basis;
  • Facilitated project team meetings and workshops on a regular basis as product owner and scrum master;
  • Facilitated and lead workshops and meetings with key stakeholders, subject matter experts, team leads, team members for requirements gathering, research activities and product features definition and estimations;
  • Communicated effectively with cross-functional team members in mixed and international environment;
  • Managed risks and issues, created risk mitigation plans, performed product quality management, and change management;

Confidential, Buffalo Grove, IL

IT Product Manager

Responsibilities:

  • Business analysis, requirements gathering, user stories development in a hybrid project setup;
  • Worked with mixed business and development team (remote, contractors, in-house);
  • Hardware and Software Quality Assurance, system testing, systems integration testing, E2E testing, user acceptance testing;
  • Trade-In program requirements management for mobile devices and cross-platform device data migrations;
  • Technical support and customer success management;
  • Web stores rollout for physical stores;
  • Customer onboarding;
  • Software license management;
  • Risks management, escalations, change management procedures;
  • System transition management;

Confidential, Saint Petersburg

Senior Project Manager

Responsibilities:

  • Business and technical requirements management for a program of projects, use cases, business requirements descriptions, technical specifications, user manuals, system tests, system integration tests, user acceptance tests within full development lifecycle for a large International Enterprise with Confidential
  • Stakeholders identification, management and communications;
  • Facilitated and lead workshops with stakeholders, subject matter experts, team leads, developers, QA engineers, designers, technical writers for requirements gathering, research activities and product features definition and estimations;
  • Quality assurance and control of deliverables, technical compliance;
  • Created and maintained system tests, system integration test, E2E test, user acceptance scenarios, release notes;
  • Risk, escalation, change management procedures;

Confidential, Saint Petersburg

Project Manager

Responsibilities:

  • On-going communications with customers and stakeholders, performed presentations and workshops for mid and top management levels;
  • Reporting for Executive and Steering Committees;
  • Tariff plans elaboration for SSTL (MTS-India CDMA Mobile Operator) (standardization and stabilization on the market);
  • Performed Pre-Sales activities and support;
  • Communications with large cross functional teams, business and marketing stakeholders;
  • Business-critical processes optimization and monitoring system deployments on production platform;
  • Managed business and technical requirements within full life-cycle of software products - OSS/BSS for mobile, fixed- and converged network operators: Shyam Telecom, MTS Russia/Belorussia, Uzdunrobita, Vodafone, UMC;
  • Requirements management and technical backlog decomposition, backlog items prioritization, planning, and progress tracking;
  • Vendors and sub-contractors research, vetting and onboarding;
  • Set up and managed development, staging and production environments, IT/SW infrastructure, patches and release management;
  • Performed and lead multi-level business and technical customer support;
  • Launched and maintained Knowledge base (Wiki, SharePoint) and trained team members and customers;
  • Optimized the product line (tariff plans), increased the quantity of subscribers by 1,5 million people, brought new products to the market (PAN-India Tariff Plans);
  • SLA management, KPI’s handling, penalties negotiations with customer;
  • Operations processes optimization;
  • Lean Operations implemented, manual routine activities automation;
  • Process Quality adjustments, reduction of the rate of major/critical bugs, change requests prioritization;

Confidential, Saint Petersburg

Release Manager/Team Lead

Responsibilities:

  • Managed releases and quality control of the enterprise software and hardware products, compatibility maintenance, release support, new features development, re-designs, features cross platform porting, customer and pre-sales support, escalation management - Contact Centers, Enterprise Unified Communications and Collaboration solutions;
  • Software release management;
  • Managed and kept up to date QA lab in R&D cernter, knowledge base, project documentation;
  • Managed and enhanced Manual, Automation, Performance, Compatibility, Installation, Hardware and Portability testing processes, root cause analysis, optimized QA processes;
  • Deployed, integrated and maintained Alpha Test platform on the site (Unified Communications and Collaboration enterprise solution and integrated it with existing corporate IP telephony network);
  • Managed Citrix Competence Center - Platform as a Service (internal/external customers);
  • Played a role of the contact point for marketing, technical support and customers, pre-Sales support;
  • Performed and facilitated research and development activities, innovation workshops, brainstorms;
  • Developed programs for internal and external users;
  • Reduced the rate of major/critical change requests by improving quality of the products, optimized test suites;
  • Completed more than 25 customers QA projects in scope of Citrix Competence Center;
  • Onboarded over 1,600 users personally and got Alpha-Testing platform utilized in daily work;
  • Trained over 200 users personally, mentored 15 foreign interns;
  • Submitted technical invention files and Proof of Concepts to a patent bureau;

Confidential, Saint Petersburg

Test Team Lead

Responsibilities:

  • Participated in full cycle software development projects (web-based learning and collaboration portal and client-server applications);
  • Performed Manual, Automation, Performance, Compatibility, Installation and Portability testing processes, root cause analysis, QA processes optimization;
  • Developed and maintained project, release documentation and end-user manuals;
  • Managed test strategy, tests execution;
  • Lead in workshops with customers;
  • Won mid-sized projects using prototyping and piloting approaches;
  • Released high-quality products exceeding customer expectations;

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