EXECUTIVE SUMMARY:
- Successful project team leadership providing policy and procedure documentation
- Ten - plus years experience in editing and authoring, Confidential Interactive Electronic Technical Manuals (IETMs), software documentation, progress reports, multimedia user help, software test scripts, project team leadership, and end user
- Wrote test plans and perform Communication, Command and, Control testing to ensure accuracy of delivered d Confidential
- Facilitated corrective action/preventive action (CAPA) and root cause investigation (RCI) work teams
- Proven ability to research, analyze, prioritize, deliver, and maintain quality documentation
TECHNICAL SKILLS:
SOFTWARE: Microsoft Windows (Vista, XP, 7, and 8), Microsoft Office Professional Suite (including Word, Powerpoint, Outlook, Excel, OneNote and Access), Microsoft Project, Visio, Internet Explorer, SGML, Mozilla Firefox, Mozilla Thunderbird, Adobe (Reader, Acrobat, Dreamweaver, InDesign, PhotoShop), Skype, PaintShop Pro, Interleaf (Quicksilver), Ventura Publisher, Arbor Text, SharePoint, Snagit, RoboHelp, WebEx.
PROFESSIONAL EXPERIENCE:
Confidential
Business Analyst
Responsibilities:
- Developed methods to increase productivity and reduce errors
- Worked to reach and exceed team productivity expectations
Confidential, Jacksonville, FL
Computer Based Text Editor
Responsibilities:
- Produced computer based ( Confidential ) for Confidential P-8A flight and mission crew
- Proofread and edited aircrew storyboards for quality assurance, format, grammar, and punctuation
- Participated in and facilitated daily web conference for review of Confidential storyboards
- Ensured the company Style Guide was properly updated
Confidential, Jacksonville, FL
Configuration/Technical Documentation Manager
Responsibilities:
- Facilitated corrective action/preventive action (CAPA) and root cause investigation (RCI) work teams
- Wrote and taught multimedia user for software application
- Wrote and executed test scripts to validate software functionality
- Managed a team of technical writers and developers to create a source code manual, operational procedures, computer programmer, and installation manuals
Confidential, Jacksonville, FL
Senior Technical Writer
Responsibilities:
- Documented software developed by Confidential
- Created and edited the software documentation
- Ensured quality control of the finished product
Confidential, Jacksonville, FL
Senior Technical Writer
Responsibilities:
- Researched, edited, and revised aircraft maintenance and operational manuals
- Incorporated appropriate technical manual changes
- Developed methods to automate repetitive tasks increasing accuracy and efficiency
- Proofread technical change d Confidential for accuracy, adequacy, and quality assurance
Confidential, Jacksonville, FL
Claims Examiner
Responsibilities:
- Successfully processed medical and dental claims and used ICD-9 coding
- Automated repetitive tasks to increase productivity
- Successfully managed nine million dollar publications project (E6A to E6B conversion)
- Produced Interactive Electronic Technical Manuals (IETMs) reducing cost of print and distribution by 99 percent ($250,000 print and distribution to $2,500).
- Active listener, problem solver
- Lead an Integrated Product Team (IPT)
- Met strict and aggressive deadlines
- Conducted on-site in-process reviews at contractor’s facility
- Presented project progress/status reports to upper echelon military and civilian managers
- Authored maintenance procedure manuals
- Exhibited excellent communication skills, oral and written
