SUMMARY:
- Seeking full - time employment as a business analyst, business architect, or training analyst.
- Also, interested in any job roles
- Project management
- Enterprise architecture
- Business training development
- User-centered design and/or user experience (UX)
- Auto insurance claims adjustment
- Financial/insurance product sales
- Customer service/support
SKILLS:
- Business analysis
- Process improvement
- Liability investigation
- Job performance profiling
- Process mapping
- Critical thinking
- Conflict resolution
- Relationship-building
- Customer service
EXPERIENCE:
Business analyst
Confidential
Responsibilities:
- Business analysis
- Training analysis and training development for the following job roles: business analysts, project managers, project planning and prioritization, business architects, UX designers, product managers.
Auto claims adjuster
Confidential
Responsibilities:
- Handled personal auto claims in 10 states, conducted liability investigations to establish fault, reviewed and estimated property damage, provided claims support for policyholders, claimants, and other insurance adjusters,
Financial/insurance product sales
Confidential
Responsibilities:
- Licensed as an insurance producer in 17 states, wrote and serviced personal auto and homeowners policies, conducted frontline underwriting, provided service and support for policyholders and agents
- Handled and submitted personal credit card applications
