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Sr. Business Analyst Pmo Resume

SUMMARY

  • Software Business Analyst and Sr. Quality Assurance Test Analyst with extensive experience creating test plans, developing and executing test cases for functional and regression testing, and documenting test results and identifying, analyzing and documenting business requirements.

TECHNICAL SKILLS

  • CMMI, IEEE Standards, IEEE, Business Process Redesign
  • Agile; Waterfall
  • JAD, Prototyping, Walk - thru and post project review concepts; Business Analysis
  • ALM Quality Center; SpiceWorks; TMS; SharePoint 2013; TFS; JIRA; Rally; Bugzilla;
  • Service Now; PMG/CA; Version One
  • System Development Life Cycle

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst PMO

Responsibilities:

  • Collaborate with application teams, subject matter experts and stakeholders groups to understand, gather and validate formal functional and non-functional business requirements for COTS Implementation.
  • Works directly with a client and 3rd party vendor to identify and resolve operational issues solving problems and making fast decisions on new project requirements and business needs.
  • Prepare and update Wireframes, Business Process Flows and any written documentation, pertaining to current as is or to be business process on the POS System.
  • Independently resolves issues and errors as they occur with minimum involvement and guidance from Project Management Team.
  • Continuously updated documentation in Google Docs between the Client and the Vendor as needed.
  • Coordinates and work directly with QA Test Team in preparing, executing and tracking defects in UAT and End to End Testing as well as any Maintenance re-testing.
  • Articulate and communicate requirements to development teams as needed.
  • Works very closely with Project Manager in making sure project is on target, and no issues or risk are present as well as analyzing and finalizing the Level of Effort and required resources needed for a task.
  • Coordinates and track any defects as well as assist in QA Testing as needed as well as updates Lessons Learned documentation.
  • Identify instances and possible recommendations when existing process may be streamlined or improved.

Confidential

Sr. Business Analyst/QA

Responsibilities:

  • Collaborate with project team, business owners, developers, project managers, and other key stakeholders to ensure understanding of business and system requirements are meet for test releases
  • Performed critical analyst of business requirements against current technology solutions to define possible solutions that fill the needs of multiple customers and processes to benefit all
  • Facilitate requirements workshops and design sessions with wide range of attendees, ensuring the right business process is met.
  • Served as Lead Business Analyst for the new Change Management Project converting form current PMG/CA system to Service Now ticketing tool.
  • Recommend technology solutions to aid the business in decision making and guide them toward solutions that are in line with existing development.
  • Participates in the development and modifying of business process designs, requirements and user training documentation.
  • Prepare and translate business requirements to Technical Staff and Change Control Team to ensure requirements are met and incorporated into system design of the new Change Control process.
  • Test and documented test solutions from the developer and provided feedback as needed.
  • Conducted QA testing for various Releases which included UAT, Regression and End to End testing as well as documented defects in defect tracking tool.
  • Analyze and validate business requirements and current solution to create appropriate technical specifications. Specifications included flow diagrams, data migration rules, business rules, and form mockups.
  • Handling of Access Request; Incidents and Service Request tickets which included adding, removing and updating members to various groups; updating forms as well as setting approval rules for groups in Service Now. Worked side by side with CAB Team; Help Desk and Business Unit. Monitored Maintenance and Blackout Schedules with CAB Team as well as documented and tracked Emergency, Normal and Standard Change Request.
  • Manages and assist with code deployments with Change Control Team
  • Analyzing and providing feedback on various ticketing tools; testing tools and other application which interface with Service Now.
  • Develop and interpret data flow diagrams, to include recommendations for process improvement.
  • Analyze business process flow concerning screen flows, process flows and reporting needs.
  • Documents and communicate issues found during testing as well as development phases.
  • Worked with JIRA, Bugzilla, and ALM regarding defects, also worked with Visual Task Boards; and Help Desk ticketing tools daily.

Confidential

Quality Assurance Analyst /UAT

Responsibilities:

  • Collaborate with project team, business owners, developers, project managers, and other key stakeholders to ensure understanding of business and system requirements are meet for test releases.
  • Work closely with scrum master and product owners ensuring all user stories and acceptance criteria are met and any risk identified in a timely manner prior to production release.
  • Plans and defines testing approach, providing advice on prioritization of testing activities in support of identifying risks in project schedules or test scenarios.
  • Create and develops test plans, testing resource requirements, test cases and overall scheduling of testing activity for various projects.
  • Responsible for developing requirements into automated tool and developing test cases and configurations needed to meet test of business requirements.
  • Work with various travel vendors and other 3rd party vendors verifying and validating enhancements, upgrades and new system processes.
  • Perform SQL queries as needed for validation of data. execution of test cases and test scripts to ensure delivery of quality software is completed and accurate.
  • Monitors and tracks resolution of defects, coordinating with engineers to prevent, report, and resolve in timely manner.
  • Strong focus on documenting, analyzing and identifying business requirements for projects enhancements and upgrades.
  • Serve as Business Analyst and Test Lead on various projects, sprints and releases.
  • Identifies assumptions, risk and gaps between current process and future process state throughout project and look beyond the obvious for continuous process improvement.
  • Participated in business interviews, JAD sessions, Walk Thru, Peer Reviews and other techniques as needed
  • Responsible for creating and delivery of project report to entire business and technical team on project process and delivery in timely manner.
  • Manage all documentation in SharePoint
  • Report, monitor, re-test and track defects in Quality Center and JIRA

Confidential

Sr. Test Analyst

Responsibilities:

  • Collaborate with project team, business owners, developers, project managers, and other key stakeholders to ensure understanding of business and system requirements in UNIX and Mainframe environment
  • Develop Business Requirement Specification Document for the Post Final Action project for the Retail/CD, Investor Delivery and Post Closing lines of business
  • Performed business process modeling of client’s current and future business models for Retail, Correspondence and Legacy Loans line of business.
  • Work closely with Black Knight vendor team gathering and analyzing business requirements for the new COTS Loan Origination System Empower and Lending Space; verified and validated current and future requirements and business needs are to satisfy the client
  • Update, store, validate and coordinate documents in SharePoint 2013
  • Perform SQL and DB2 queries as needed
  • Work closely with Black Knight, 3rd party vendor and designer of the COTS origination system; verified and validated current and future requirements and business needs to satisfy the client
  • Created and validated Business Process Flows; documented business rules; and field requirement documentation
  • Led business user interviews to discuss current business processes and business rules
  • Provide direction and influence on client decisions towards project approach and required requirements
  • Identifies assumptions, risk and gaps between current process and future process state at all times for various applications.
  • Participated in business interviews, JAD sessions, Walk Thru, Peer Reviews and other techniques as needed
  • Manage all documentation in SharePoint

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