Scrum Master Resume

OBJECTIVE

Experienced Scrum Master with a proven track record of delivering high - quality software, on time and within budget. I have developed a wide range of communication and interpersonal relationship skills throughout the years that has aided growth as a team player and project manager

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
Assisted release train engineer in PI planning sessions | Protect development team from outside distractions, and maintain focus on sprint backlog and project timeline
Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 8 weeks.
Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.

Confidential

Scrum Master

Responsibilities:

Provide Technical support on products that either require replacements or troubleshooting
Identify root cause of customer issues including technical support or installation and part inquiries
Take ownership of customers issue and provide complete end to end issue resolution by utilizing resources available
Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of Agile adoption
Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings
Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
Facilitated team and cross-team Retrospectives to build good working relationships among the 7 agile teams across 3 states.
Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs

Confidential

Quality Assurance Specialist

Responsibilities:

Support daily, weekly and monthly quality testing, inspections and procedures
Initiate corrective actions to have final products with required specifications
Involved in configuration management and performed web services testing
Extensively used SQL, Mongo DB for accessing and manipulating database systems
Created Testing test cases and worked with developers to resolve all issues found in the final stages of product delivery.
Created and maintained test plans and test cases based on business requirement document.
Set up weekly meetings present and discuss test plans, project status and issue reports.
Formulated and executed smoke, regression, white box, black box, integration, Testing, system, web, security testing
Support Quality Control Manager to train associates on safety program to protect employees against harm

Confidential

Project Manager

Responsibilities:

Liaise with contractors to receive and distribute schedule updates |
Analyze schedule progress and accurately forecast new time lines when necessary
Monitored team member task schedule to ensure timely completion
Developed innovative features (node graphs and timelines) based on current and future data elements to allow for a more gamification feel to the application.
Integrated D3 technology to allow for a more functional and robust dashboard.
Monitored the development progress throughout each sprint to ensure project was within scope and budget.
Conducted user interviews to help identify and understand different process for each user while simultaneously identifying their pain points.
Worked with Art Director to incorporate UX best practices / design to ensure a more comprehensive and innovative approach.
Identified potential project risks and helped developed a mitigation plan to resolve potential issues.
Managed the insight and opinions of multiple stakeholders and helped to ensure all stakeholders agreed with the current scope and roadmap of the product.