Business Analyst Resume

SUMMARY

6+ years of experience in Business Analysis and Projects following SDLC life cycle, initiated the career in Confidential Consultancy Services since October 2006 in the IT/ Telecom sector, involved in Functional Analysis, Requirement gathering, Process Modeling, conducting UATs as well as consultancy ofTelecom Applications and Training, gaining professional experience as a Business Analyst for Customer Service and Marketing applications
Experience in all phases of Software Development Life Cycle including Requirement Analysis, Technical & Functional Specification, Development, Testing & Integration and Implementation.
Involved in Data Migration, Functional Analysis of UAT test cases and supporting Business users in Execution.
Successful track record as a Business AnalystinTelecom BSS/OSS Projects, involvingTTSL Epos and CRM Integration, SAS, Intranet portal, Vigilance & CDR Application, CRM Application and other CS/Marketing Application support for world’s leading Telecom Service Provider.
Core competence in Business Process understanding (for Point of sale applications, CRM, CS/Marketing applications), Service.
Result oriented Joint Application Development (JAD) facilitator and meetings coordinator with excellent communication and interpersonal skills.
Trained competence through training on Web technologies.
Involved in SLA monitoring tool .Solving trouble tickets for customers.
Participative competence in Management of Project Life Cycleinvolving Analysis & Study of Business Functions, Scoping of Project, Estimation of Time, Resource Optimization, Control Planning, Execution Monitoring and Delivery.
Strong Technical competence on User testing including planning, generation of test cases and execution for UAT.
Develop traceability matrix for each requirements and mapped them to corresponding functionality of the systems
Similar competence in Requirement Analysis & Study, through Interaction with Customer, Internal User Group, Detailed Study of Business Process, Data Flow etc. for the Development of Technical & Functional Specifications.
Cohesive Team Player with Fast Learning Curve along with strong adaptability, analytical, problem solving, organizational, communication, interpersonal l& managerial skills.
Involved in Requirement gathering, Preparation of BRS for new CRs and responsible for sign off on requirement document.
Techniques followed Requirement workshop with Business, Interviews, Process document analysis and problem tracking etc.
Involved in determining most feasible business solution approach.
Discussion of solution approach with stakeholders from technical and architect teams.
Coordinating with Business users for gap Analysis, development of acceptance and evaluation criteria of acceptance testing.
Responsible to conduct end user UAT and get sign off.
Involved in rollout support for new functionalities across circles. It involves visiting circles, conducting user trainings.
Involved in Training New team members on applications used in TTSL
Strong Knowledge of ITIL concepts
Coordinating with Business user/Technical Teams for data gathering to support migration.
Involved in preparation of UAT test cases and functional documents.
Responsible for conducting Data UAT with client.
Working with circle business team for rollout related activities.

TECHNICAL SKILLS

Operating System: WIN 9X/2000/XP.

Languages: SQL

Database: Oracle 9i/10g Understanding of Web Technologies

Development Tools: Toad.

Utilities: MS Office Suite, MS Power Point, MS Excel

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Developed use cases, workflow, screen mock - ups, and conversion requirements.
Conducted risk engineering to derive and execute action plans on time.
Prepared business process models; used Visio to create use case diagrams.

Confidential

Business Analyst

Responsibilities:

Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.
Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues
The project is based on ITIL .So need to keep a track for SLA’s of trouble tickets
It was a production support environment so I was also involved in escalation handling from customer end
Validated technical designs created by IT developers against functional specifications.
Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)

Confidential

Team member

Responsibilities:

Coordinated work plans between project manager and client using MS Project.
Created documentation for training and Help Desk teams.
Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design using UML and Rational tools

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