PROFILE SUMMARY:

Accomplished Senior Business Analyst with experience in creating and maintaining strategic partnerships between business needs and delivering technology, while working with the business partner and developers ensuring a successful critical path through AGILE documentation, scoping, testing,, implementation, compliance and support of Project Management through project timelines, milestones, risk management, implementation, metrics and project completion.

TECHNICAL SKILLS:

• AGILE/Sprint/Scrum FDA Compliance MS Visio
• MS Project MS Office Kanban
• NetSuite ERP/CRM JIRA/Confluence SDLC
• UI/UX Design Rally Windows 10, 8, 7
• Orderfront OMS WMS RFI/RFP
• Salesforce Project Management Business Analyst
• Microsoft Visual Studio TFS XML 1.0 MS SharePoint
• API SQL Queries Direct Feeds
• Unix Innotas Zendesk
• Promonet OMS Web Methods

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst / Project Management

Responsibilities:

• Provide full service administration of Salesforce.com for multi departmental needs.
• Maintain change management documentation for external applications
• Create process and procedure documentation for all departments
• Direct contact for partners on new iterations and updates on I software
• Project Manager for NetSuite ERP implementation
• Business Analyst SDLC documentation for new software and processes
• Project Manager for NetSuite CRM implementation
• Liaison for C - Level and Stakeholders
• Maintain AGILE based software methodologies
• Scrum master using standard SDLC best practices and standards
• Document process to improve ISO 9001 standards
• SME on all applications and processes

Confidential

Technical Business Analyst/Project Management

Responsibilities:

• Using AGILE and Scrum methodologies.
• Project Scoping, and Project Management.
• Working with internal Confidential teams to improve business process and document process and procedures for analysis resulting in process and procedure improvement.
• Produce JAD specific documentation for client and partner to solidify procedures and process for new development.
• Work with C-level and Sales teams to create RFI/RFP documentation.
• Worked with six sigma team to evaluate and analyze cross business functionality and create change in process and procedures through documentation and mapping.
• Internal Project Manager on Order Management System and Warehouse Management Systems.
• Project scoping and documentation for Business Partners and Internal Stakeholders.
• API specification documentation and functional requirements for the process of external consumption of data.
• Direct Client liaison to Confidential & Confidential Mobility Confidential their Atlanta headquarters.
• Internal requirements analyst for Sales Team, Client Services and Operations Team.
• Scrum Master for all project specific development and scoping.
• Worked with Architecture team to model Archway specific needs for the WMS system integration.
• Order Management integration with Warehouse Management System using Web Methods.
• Design and test client specific reporting needs using SQL methods and data warehousing.
• Internal and external and compliance documentation.
• Archway specific historical documentation on process change, data mapping and system integrations.
• Work directly with senior staff and lead developers to understand and document Business Intelligence rules for the development process.

Confidential

Technical Business Analyst

Responsibilities:

• Create IT Specifications Document for configurable software needs.
• Create FDA compliant Business, Design and Functional specification documentation for a class 2 medical device.
• UI/UX design on our touch screen kiosk and web interface to enhance user experience.
• RWD for multiple devices including Kiosks, Mobile and Web applications to ensure consistency.
• Author product manuals for Confidential Station kiosk and internal management tools.
• Project Management on Confidential Station Application for fleet wide kiosks.
• Process mapping, product flow mapping and design comparables for client deliverables.
• Operations liaison on defect reporting, user input and functional issues that are addressed by cross-departmental teams.
• Product roadmap planning based on business development initiatives.
• Direct client liaison to Sam’s Club, Walmart, Adventist Healthcare and Safeway.
• Work with developers to in corporate new ideas into the Confidential Station Application to enhance the user interface and maintain FDA regulation.