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Salesfore.com Business Systems Analyst Resume


  • A creative Business Analyst with more than ten years of full lifecycle system implementation and consulting experience with innovation in the practice of management, holding a record of improving team performance through analysis, requirements compilation, issue resolution, and solution implementation.
  • Confident, effective and persuasive communicator with strong interpersonal and supervisory skills, able to prioritize and complete multiple tasks and follow through to achieve project goals.
  • Adept at quickly and successfully responding to ever - changing environments and situations, able to consistently achieve goals within critical project deadlines and able to leverage an eye for detail to ensure the quality and accuracy of projects.
  • Able to work with, motivate, and mentor diverse professional teams, while leading by example as an individual contributor.
  • Recognized as a motivator and mentor, experienced in the planning and implementing of successful corporate strategies while possessing a genuine respect for personnel at all levels that is necessary to achieve maximum productivity from every job. Constantly seeking new challenges and process improvements.


  • Salesfore.comJIRAVISIO•TFS•Rally Microsoft Office XP/Project C++ .NetOracle Financials Amdocs-Clarify/Ensemble Jacada-WinFuse Workspace
  • Documentum SharePoint Java PeopleSoft Financials Epic/Allscripts SOAP-based Web Services
  • Agile/SCRUM/Iterative/RUP PVCS SVN SQL Apex SOQL XML JavaScript •EDI•Call Center•Mobile App/API•Sharepoint•TopTeam•UML



Salesfore.com Business Systems Analyst


  • Directed the requirements development for applying technology to satisfy business needs by gathering and managing business and system requirements. Running meetings with business stakeholders. Working in team environment with PM, Architects, developers.
  • Responsible for managing scrum project team with daily updates/reviews, sprint planning, remove impediments and providing management with project status as well as the BA project work plan including action items, open issues/backlog and decisions needed
  • Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis by working with functional leads to transform and develop new requirements into Salesforce.com design and implementation.
  • Plans, gathers and clearly documents business needs thru prototyping, user stories, use cases, wireframes, and/or JAD. Ensures requirements are traceable and measurable. Liaison between business clients and technical team. Manages risk. Assists testing and implementation deployment teams.
  • Interfaced with staff developing strategy as technical advisor for new functionality from Salesforce.com app exchange applications, releases, and upgrades/Interfaced with vendor partners and design optimal solutions for integration with Salesforce.com.
  • Developed maintained and performed processes to continuously monitor data quality and integrity in platform applications to provide Salesforce requirement deliverables either as Stories in Agile projects and BRS and SRS for waterfall projects.
  • Documented changes to the design and implementation of Salesforce.com
  • Created and maintain workflows, approval processes, and validation rules based on internal, documented changes to the design and implementation of Salesforce.com for stakeholder requirements and managed ongoing support requests and administrative needs, and created training materials and documentation for Salesforce.com users and train new end users on Salesforce.com and related applications


Business Analyst Lead/Scrum Master


  • Act as Business Architect and primary Business Analysis contact for a Program/Project identifying change impacts to the current business processes and create a model simulation of new feature/function processes for product services and mobile app.
  • Responsible for managing scrum project team with daily updates/reviews, sprint planning, remove impediments and providing management with project status as well as the BA project work plan including action items, open issues/backlog and decisions needed
  • Facilitate Joint Application Requirement (JAR) sessions for Enterprise and complex projects
  • Oversee business analysis for all operational and financial systems and support, including unifying the tools used by the analysts across the functional areas and work with other team leads to manage projects through delivery
  • Review requirements, use cases and business flows of the analysts and provide cross training of requirements review to ensure all documentation is prepared in a standardized format and supports the business needs.
  • Apply proven analytical and problem-solving skills to help validate all projects through careful analysis in order to maximize the benefit of business investments in IT.
  • Oversee the process of working with the business and technical teams to clarify the requirements from internal and external clients and effectively translate and communicate the requirements to IT staff.
  • Conduct project meetings, develop and maintain project artifacts, and be responsible for managing the delivery of projects in a way that exceeds internal customer expectations and builds a “Trusted Adviser” relationship with functional department leaders.
  • Thoroughly evaluate every aspect of the user experience, putting users' needs and expectations first in the definition of use cases, business/functional requirements and business rules.


Sr. Business Analyst


  • Responsible for leading initiatives and providing consultation to the internal and/or external customer. Became expert in the customer area and had technical understanding of the business unit’s systems, capabilities, and respective technologies.
  • Analyzed customer processes and requirements. Prepared specified project documentation. Assisted in business process redesign and maintained communication with customer and team members and promoted a team environment.
  • Lead, gathered, developed, coordinated, and maintained business requirements for various projects and systems from initial phase to final implementation, assuring requirements meet standards and Interacted with users, other portfolios, and vendors for full life cycle of project.
  • Provided user support and coordinated resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.
  • Developed use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well integrated.
  • Coordinated the process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor.
  • Assisted in the development of project definitions, cost/benefit and risk analysis, work plans, progress reports, and presentations.

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