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Business Analyst / Tech Writer Resume

OBJECTIVE:

  • Keen to contribute comprehensive data analytical, business intelligence reporting and business process automation skills as a Business Analyst supporting the objectives of a progressive organization with dedication and commitment for superior performance. Experience in diverse domains, including Mortgage (10+ years), Pharmaceutical (3 years), Department of Defense (4 years), and IT Software Development (2 years).

TECHNICAL SKILLS

  • JIRA, HP - ALM, Microsoft Office 2016, Excel, Access, Word, PowerPoint, Visio, Communicator, Outlook, BusinessObjects XI 3.1, SalesForce (SFDC) / Customer Relationship Management(CRM), IBM InfoSphere, Borland CaliberRM, Adobe
  • Lync, WebEx, SharePoint, Clarity, Crystal Reports, Brio, Passport, Cognos, Fidelity/ALLTEL System, Monarch Pro, and Systems Development Life Cycle(SDLC), SQL Server Management Studio(SSMS), PC Lender, Calyx
  • Encompass, JJAI/MEGA(IRIS), CMDB & JJAI/ MEGA(eMPIR), ICD, LeanKit, eMarketPlace(Ariba), iCertis, Ariba Spend Management(Legacy Ariba), Snipping Tool, Skype, ARAVO(Supplier Management Tool), Tableau, Box, Summit, Cisco Jabber, Structured Query Language (SQL), Kendo UI, Snag It, Windows Vista, Windows XP, and Windows 7

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst / Tech Writer

Responsibilities:

  • Analyzed JIRA Stories, scheduled associated discussions/meetings to finalize process, built Structure Reports, and Visio data flow diagram for IP eBilling and Matter Management (EMEA) Projects
  • Reviewed and analyzed SDLC Tracker, scheduled and attended status meetings, and tracked progress for Exterro-Legal Hold Management (LHM) Project
  • Assisted by adding e-signature boxes, routing finalized documents for approvals (i.e. Technical Specifications, Business Requirements, Traceability Matrix, Compliance Plan etc.), and approving and closing test cases
  • Scheduled project related meetings including off-shore leads to discuss updates related to project requirements
  • Refined and improvised project related documents including its content, tables, index, charts, links, and diagrams
  • Scheduled meetings with Business and Technical Leads to elicit and document Business Requirements, trace requirements to Technical / Functional Specifications, and Test Cases
  • Designed and updated current and future state System Diagrams, Use Case Diagrams, and User Interaction Diagrams for iManage Upgrade Project (i.e. v 9.0 to v 10.0) utilizing Visio, based on design related discussions with Senior Leads, Subject Matter Experts (SMEs), and IT Technical Lead
  • Scheduled meetings with Memotech, AIMS, and Legal Data Warehouse leads to gather relevant information for creating Legal Space Knowledge Document (i.e. Legal Space - AIMs, Ascent, Memotech, Accounts Payable, LawManager, Legal Data Warehouse, Cognos, and Ariba System for Reporting)
  • Produced high-quality documentation that met applicable standards and appropriate for its intended purpose
  • Analyzed data and information pertaining to functional processes, performed detailed business analysis, outlined problems, opportunities, and solutions

Confidential

Business Analyst

Responsibilities:

  • Assisted Category Manager with development, communication, and execution of relevant category strategies as aligned to business strategy and demand by leveraging all internal and external knowledge sources
  • Developed, updated, and generated dashboard summary reports utilizing SalesForce or Tableau to display statistics requested by business unit
  • Updated, assigned, and delegated eMarketPlace case(s) to appropriate resource for IT - Infrastructure / IT - Regional / Medical Devices / Consumer / Pharma based on set criteria and allocated workflow utilizing LeanKit
  • Created Requisition Completion Template (RCT) by obtaining relevant details from ARAVO and eMarketPlace
  • Involved in divestitures(i.e. Needle and Sonic) by searching and extracting relevant Master Services Agreement(s) (MSA), License Agreements, Statement of Work (SOW) and other official ancillary documents from ICD, updating Supplier / Vendor contact information by coordinating with business, sourcing SMEs and submitting contract requests through iCertis, and utilizing Box and SharePoint to save and secure confidential contracts
  • Reviewed and approved requisition(s) in Ariba Spend Management based on contractual agreement terms, SOW, Change Request(s) (CRs), and vendor quote
  • Built a Supplier Relationship Management overview and SalesForce access in PowerPoint
  • Integrated supplier content (i.e. Executive Summaries, Key Performance Indicators (KPIs), Spend Data Validation/Analytics, Governance Reviews, Validated Spend, Sustainability Status, etc.) into SalesForce
  • Completed required training through Summit for Supplier Relationship Management and Category Management
  • Member of Toastmasters Club - Involved in presenting topics and group discussions

Confidential

Senior Adherence Analyst

Responsibilities:

  • Managed service levels with the primary focus on accountability of the Group Operating Committee (GOC) - IT GTS for delivery, ensuring adherence to globally agreed upon defined standards
  • Served as liaison between business and SDDC Workload Virtualization Project Team - Cloud Service Migration
  • Maintained communication of progress and issues hindering progress to impacted business areas and stakeholders
  • Coordinated and scheduled ARCH Reviews with Technical Application Owners (TAOs), Solution Architects (SAs), Application Readiness Team, Application Readiness Enablement Team, eMPIR Support Team, and Directly Responsible Individual (DRI) utilizing WebEx and Outlook to review architecture, determine migration approach, and schedule application(s) for migration
  • Scheduled Migration Approach and Instruction Set Education Training for Technical Application Owners (TAOs)
  • Involved regional leads for meetings and completion of activities from EMEA (UK) and Asia Pacific (ASPAC)
  • Generated Migration Script Status Report, Questionnaire Status Summary Report, Application Sets Report, Workload Metrics Report, and Late Activities Report from eMPIR
  • Collaborated efforts to ensure that JJAI/MEGA data reflects accurate TIME (Tolerate/Invest/Migrate/Eliminate) disposition indicating whether the application is marked for migration or decommission
  • Planned, coordinated, and orchestrated LT Meeting to present and deliver status updates and action plan to address high priority issues related to pending Manifests, Late Activities, and Escalations
  • Monitored and tracked application migration progress to meet deadlines, standards, and workload targets for the project

Confidential

Business Analyst

Responsibilities:

  • Involved in developing business requirements for Dashboard to display loan relevant statistics (i.e. Target Goals vs. Active Loans by Milestone, Top Referral Sources, Leads by Disposition, Loan Application Trend, Loan Closing Trend, Marketing Campaigns, Contact Search, Calendaring, etc.)
  • Organized meetings to prioritize, track, review, and manage defects related to business applications in Excel
  • Analyzed Business Requirements, created test plan, identified test scenarios, created test cases, prepared test data, ran test cases, executed test scripts, recorded test results, and confirmed business objectives utilizing SQL
  • Conducted testing in UAT, Stage, and Production environments following Agile Methodology
  • Built queries and reports utilizing SQL Server Management Studio (SSMS) to test applications and analyze data for compliance with the business requirements
  • Analyzed and defined functional requirements, conducted business process analyses, and developed required Systems Development Life Cycle (SDLC) documentation utilizing Word and PowerPoint
  • Supported the development team by troubleshooting issues, performing data analyses, and determining solutions
  • Acquired experience with mortgage Loan Origination Systems (LOS), Customer Relationship Management (CRM), and SalesForce (SFDC)

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