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Senior Business Analyst Resume

EXPERTISE SUMMARY:

Visionary Product Owner skilled at customer engagement, designing solutions that meet critical business needs Makes business decisions clearly communicating requirements through epics and stories, so they are understood Clearly explains product vision enabling agile project team to deliver product delighting customers Develops creative approaches meeting challenges of software validation, resource management, measurement and development

PROFESSIONAL QUALITIES AND STRENGTHS:

  • Customer Engagement
  • UX methodologies
  • Translating Business Needs into Creative Technical Solutions
  • Communicating Product Vision
  • Building Relationships and Alliances
  • Facilitating Global Teams in a Matrix
  • Generalizing and Handling Ambiguity

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

  • Partner with business stakeholders to understand their key processes, defining and documenting CRM integration requirements
  • Analyze business needs translating complex business & technical requirements into clear, concise features
  • Proactively engage with business stakeholders identifying and recommending process and technology solutions effectively addressing business needs
  • Clearly communicates requirements through epics and stories resulting in products that delight customers
  • Prioritized product features skilled at saying no
  • Synthesized the CRM integration features into consumable user stories and with clarifying acceptance criteria to communicate user needs and pain points to the development and QA teams
  • Evaluate CMS Merit - based Incentive Payment System (MIPS) products providing processes to enroll and report resulting in successful performance year 2019 submission
  • Lead requirements gathering, process definition, system configuration and testing efforts supporting evolving business needs
  • Petition platform product team to include changes needed by the business
  • Liaison for process and technical questions regarding Uploader, Missing Variable Report and Dashboard Reports the helpdesk is unable to answer, supporting business teams and operations
  • Collaborate with product team and release management ensuring implementation of requirements
  • Support technical teams in preparing and maintaining systems on Confluence/WIKI pages
  • Ensure systems life cycle management documentation and business process workflow documents are up to date and accurately reflect current system configuration and business practices
  • Utilize SQL and VLOOKUP to analyze data upload issues
  • Develop training materials and documentation of information systems for peers and end users

Confidential

Product Owner & Assistant Product Owner

Responsibilities:

  • Identified initial business case requirements, high-level requirements, project scope and objectives determining if they warrant limited resources or not
  • Gathered requirements and acceptance criteria for Exalink platform application and Master Data Management (MDM) integration/middleware project.
  • Provided enterprise service bus requirements eliminating “swivel-chair, dual-entry across, MDM, Rebates and Fees, Chargebacks, Medicaid Claims and Government Pricing business domains
  • Utilized interviews and observation to create personas and journey maps
  • Developed user stories, use cases, and story boards for data analysis tool for global valuation team.
  • Created Sketch & InVision prototypes and simulations providing accurate, graphical user interface representation, facilitating successful solution design and development
  • Collaborated with developers to ensure adherence to business requirements and UX/UI design specifications
  • Owned LOE for services identifying when services are chargeable and recommending cost to Program Management team
  • Developed metrics and provided data for process measurement, identifying indicators for future process improvement
  • Performed comprehensive assessments of technology industry trends and business requirements developing technology road maps for products
  • Assessed market competition comparing the company's product to competitors' products
  • Provided source data for product line communications defining product marketing communication objectives.
  • Compiled marketing material developing plan for collateral placement/distribution
  • Provided strategic visions grounding them in practicality, and Operational Efficiency improving the ExaLink products and services
  • Understood the business need creating a clear problem statement and vision for change
  • Strategically analyzed external drivers for Global Transparency modifying scope based on Business Case and expected benefits
  • Comfort with business strategy & product feature prioritization and the ability to say NO
  • Identified, engaged and managed stakeholder relationships; engineering and managing requirements across the portfolio
  • Assists with the development and evaluation of requirements and propose technical or functional solutions to ensure the accuracy of the documents
  • Prioritizes work done by the Agile development team providing business value
  • Led cross-functional scrum teams made up of UX designers, architects, developers and QA emphasizing the goal of each sprint.
  • Clarified the client needs and pain points this resulted in functional products delighting customers.
  • Gathered requirements of the Newtown, PA team and global requirements converting to user stories
  • Identified requirement dependencies and risks providing integration of parallel activities across the program
  • Prioritized requirements developing functional specifications, securing stakeholder agreement
  • Documented current & to be processes, technologies, workflows and data flows preparing gap analysis, use cases and implementation plans
  • Partnered with engineering developing solutions meeting requirements representing customer interests in the solutions process•
  • Partnered with the business to understand their key processes around patient, HCP, pharmacy and payer relationship management, financial and reimbursement processes, as well as strategic data analysis
  • Elicited requirements, observed SMEs and system users, conducted document analysis and performed solution evaluation to develop an understanding business need
  • Developed clear problem statements and a vision for change based on business need.
  • Gathered business needs translating to functional, non-functional, security and transition requirements for technical teams
  • Optimized processes and technology solutions, in collaboration with technical teams, improving efficiency and effectiveness
  • Wrote complete, concise, accurate and traceable requirements for predictive (i.e. waterfall) and adaptive approaches (i.e. agile)
  • Scheduled and runs requirements and story building sessions with 25 + stakeholders both in person and via conference call.
  • Clearly presented requirements, user stories and processes to the stakeholders in a meeting format.
  • Ensured clarity between the business and IT, ensuring that IT understands what needs to be built and the business agrees on the solution being provided.
  • Evaluated new and updated products and services
  • Developed training materials & documentation of information systems expediting new hire orientation, enhancing productivity
  • Consistently raised issues or limitations to both the product owner, project team, and project manager in an expedient and clear manner, always remaining transparent.
  • Answers developer, quality assurance and operational readiness team’s questions in an expedient and positive manner.
  • Partnered with the enterprise architect or lead developers to lend their knowledge to design solutions as needed.
  • Facilitated user acceptance testing with the product owner/stakeholders ensuring software meets its purpose.
  • Anticipated change facilitating re-prioritization of the expected deliverables when change introduces chaos.
  • Provided support and subject matter expertise across the business and IT as needed.
  • Lead retrospectives capturing items that did and did not work well and proposed improvements
  • Knowledge of Artificial Intelligence (AI) and Machine Learning (ML) principles

Confidential

Senior Business Analyst

Responsibilities:

  • Led cross-functional scrum teams made up of UX designers, architects, developers and QA emphasizing the goal of each sprint.
  • Clarified the client needs and pain points this resulted in functional products delighting customers.
  • Comfort with business strategy & product feature prioritization and the ability to say NO
  • SDLC ownership of Salesforce automation enhancements for GM, developing & validating requirements, test cases, providing clarification to development team and managing change management.
  • Work assigned support requests by researching requests against the SDLC and ALM policy, existing process documentation, and by partnering with SME teams
  • Leads decision analysis process objectively selecting analytics-focused development tool for the Advisory Intelligence management (AIM) project
  • Documents business workflow and use cases eliciting reporting & analytics solution development requirements
  • Strategic IT Liaison demonstrating understanding of business supporting technologies and product life cycle management
  • Evaluate match quality assessment process sample quantifying match results, identifying differences
  • Gather & validate business needs translating functional, non-functional, security & transition requirements for technical teams
  • Designs and develops approaches that are developed by vendors or Solutions Development Team
  • Prepares data architecture, user, technical and functional requirements and design documents
  • Utilizes business and healthcare concepts, identifying, organizing and integrating appropriate information and data reviewing, researching and resolving errors and missing MD’s, PharmD’s and PhD’s data ensuring they are mastered in MDM
  • Built relationships with GM & technical teams determining requirements, rules, needs, specifications, feasibility and workflows
  • Quality controlled data warehouse insuring consistent & valid data between sales force automation and incentive compensation
  • Collects, organizes, interprets data and analyze results, facilitating accurate reporting
  • Provides leadership and technical guidance to 20-30 stakeholders and peers functioning with minimal oversight and direction
  • Communicates with senior technical and executive business audiences developing and presenting results for operational and planning needs
  • Maximizes deployed products suggesting enhancements, providing demos & test cases preparing business for change
  • Serves as a “super user”, trainer and technical/functional software expert during implementation and for prototypes.
  • Demonstrate strong interpersonal and teamwork skills interacting with technical and non-technical stakeholders
  • Owned LOE for services identifying when services are chargeable and recommending cost to Program Management team
  • Developed metrics and provided data for process measurement, identifying indicators for future process improvement
  • Author UAT test cases and support UAT efforts

Confidential

Senior Business Systems Analyst

Responsibilities:

  • Worked with stakeholders eliciting, analyzing, and documenting complex business requirements.
  • Developed functional requirements; use cases & user stories resolving conflicts between actual and required user needs.
  • Authored validation requirements, design, testing, and SOP documentation ensuring compliance with Sunshine Act.
  • Developed templates documenting detailed business requirements and process flows / data flows related to As-Is and future state process change
  • Identified risks, issues, assumptions and action items providing feedback to the Project Manager
  • Led cross-functional scrum teams made up of UX designers, architects, developers and QA emphasizing the goal of each sprint.
  • Clarified the client needs and pain points this resulted in functional products delighting customers.
  • Read and understood data models writing SQL queries analyzing data and interpreting the results.
  • Utilized SQL to map data flow providing clear, well defined technical specifications to the development team
  • Developed SQL queries and reports identifying and exposing exceptions and data entry errors.
  • Provided overall leadership for the teams, influencing & coaching the teams use of Agile shortening ramp up time by 50%
  • Negotiated minimum viable product with product owners delivering features for Incentive Compensation and Reporting
  • Built relationships collecting, evaluating, and compressing data and information from R&D, Medical Affairs and MSL’s business processes supported creation of Sunshine Act process reporting
  • Gathered Sunshine Act processes from the medical affairs environment (i.e. supporting teams that manage post-marketing clinical trials, field medical personnel working with health care professionals and payors, medical information teams responded to medical inquiries from health care professionals)
  • Utilized knowledge of general concepts of business/healthcare environment, types of information used, how the data is produced, consumed, and transformed ensuring accuracy of Master Data Management (MDM) system
  • Utilized Talend for data Extract, Transform and Load (ETL)
  • Communicated with senior technical and executive audiences presenting results for operational and planning needs
  • Provided leadership and technical guidance to stakeholders and peers functioning with minimal oversight and direction.
  • Data Steward for Veeva Networks identified & integrated appropriate data on MD’s, PharmD’s, PhD’s and payors
  • Performed business analysis in a variety of complex projects such as the State License Number and Aggregate Spend
  • Performed meeting management best practices (agendas, meeting minutes, parking lots, etc.) providing traceability
  • Actively participated in the planning, analysis, design, implementation and maintenance phases of the SDLC
  • Implemented processes and systems managing requirements change control & traceability ensuring accurate documentation
  • Distributed messages throughout the change process informing business, management and technical teams
  • Designed and developed approaches working with developers and architects building operational applications meeting critical business needs
  • Served as the primary point of contact for technical teams as they design and test the requested changes
  • Facilitated testing and training providing root cause analysis, identifying requirement gaps and resolutions.
  • Delighted customers coordinating user acceptance testing activities across multiple business and technical teams
  • Coached and mentored newer Business Analysts shortening ramp up time by 50%
  • Worked with Compliance on Aggregate Spend sources developing interface document for reporting vendor
  • Promoted improvement documenting Veeva CRM (Salesforce.com) process and tool enhancements
  • Initiated communication managing user expectations, changes to requirements and project scope.
  • Conducted basic virtual training for impacted teams assisting in documenting new procedures
  • Evaluated existing business processes and systems identifying gaps, automating State License Number processes
  • Created Analysis and Design documents and or SIPOC enabling vendors to develop code exceeding customer expectations

Confidential

Lead Business Analyst

Responsibilities:

  • Leveraged technical infrastructure background facilitating development of server and router management tools
  • Wrote requirements and analysis and design document enabling development of layer 2 port count tool
  • Effectively communicated standards and requirements influencing profitability of layer 3 (IPv6) project
  • Communicated with 20-30 global cross-functional stakeholders identifying process concerns, gathering business requirements, mapping business process, and carrying out operational changes.
  • Created iterative prototypes facilitating communications with users.
  • Adeptly learned and applied new system process and methodologies.
  • Conducted process analysis automating routine steps in JAVA software increasing revenue by $640K/year
  • Led cross-functional scrum teams made up of UX designers, architects, developers and QA emphasizing the goal of each sprint.
  • Clarified the client needs and pain points this resulted in functional products delighting customers.
  • Created End-to-End Integration (E2Ei) business process mapping and modeling and defining the future state process design
  • Designed and developed approaches that are developed by on shore and off shore development teams
  • Developed flow charts simplifying development of high-performance, message driven Ethernet application
  • Leveraged knowledge of the data model producing well received Business Object reports
  • Supported offshore team members facilitating story closure and 31 global projects supporting 26% revenue growth
  • Learned and applied agile methodologies, educating others and serving as scrum master and product owner.
  • Negotiated minimum viable product with product owners delivering features for applications
  • Facilitated discussions with global representatives authoring story documents and authoring/updating Service documents
  • Authored clear & concise story documents in a short timeframe
  • Interacted cross-functionally delighting customers, earning name “User Acceptance Test Queen”
  • Communicated IT strategy to senior technical and executive business audiences obtaining commitment
  • Reported project status to senior management and stakeholders, identifying issues and resolutions
  • Brought knowledge & vision decreasing the number of systems used by VoIP Team from 7 to 4
  • Established architectural strategies accomplishing major new directives (i.e. FM of MPLS)
  • Coached and mentored newer Business Analysts shortening ramp up time by 50%

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