Professional experience

Profile

• Competent, dynamic and highly-motivated professional who has exposure of around

• 8 years experience in IBM mainframe other middleware technologies across various

• development, enhancement production support projects to support USA UK clients

• in the Retail Banking, Insurance and TTH Travel Transportation and Hospitality

domain.

Domain Experience:

• 4 years of experience in Insurance domain.

• 2 years of experience in Retail Banking domain.

• Around 2 years of experience in Travel, Transportation Hospitality domain.

• Client Facing Experience: Around 4 years, including 19 months of onsite experience.

Proven leadership ability.

Key Skills

• Requirement analysis, feasibility study, use case development, cost estimation, project

• planning, resource management, system functional analysis, incident, problem and

• change management, design development, UAT and implementation support.

Soft Skills:

• Programming Language: COBOL, JCL, METACOBOL, CICS, IDEAL

• Database: DB2, IMS, VSAM Datacom DB

• Platform Tools: TSO, XP-editer, ENDEAVOR, Changeman, File-Aid, SPUFI, SDSF,

• Roscoe, SMUT, OPCA CA7.

• Basic Knowledge of Assembler, MDM, Unix, C C .

• Acumen in ITIL, Maximo, Bladelogic, Admin console, Microsoft Word PowerPoint

Excel with Macro.

Career History

Confidential

IT Specialist

Role: Technical lead

• Requirement analysis, feasibility study, use case development, cost estimation, project

• Requirement analysis, feasibility study, use case development, cost estimation, project

Confidential

lT Analyst

• 4 years of working experience as Business Techno-functional

Analyst for one of the biggest Confidential insurance customer

• Successfully implemented three Legacy project from offshore

without a single issue and appreciated by client AEGON lead

• project Manager, SME BA due to quality of deliverable.

• Successfully implemented the SIPP and three Legacy project

• from onshore without a single issue and appreciated by client

• AEGON lead project Manager and production support Head

due to quality of deliverable.

• Successfully completed more than 150 Service requests.

• Worked as a Technical Lead, Senior Analyst and Developer

for one of the biggest car rental customer AVIS to implement

• 'Constraint Relief' Project and appreciated by Project leader,

onsite coordinator for excellent analytical ability, keen

observation and Batch processing inventory creation.

• Awarded with 'On the Spot Award' on 2011 by TCS for

outstanding contribution to the organization.

confidential

• Project Description: Bank of America is largest financial

• services company in the United States by assets and the

• second largest bank by market capitalization. Bank of America

serves clients in more than 150 countries.

• The main objective of this project is to provide 24/7 production

support along with production fixes for 18 RDS Reference

• Data Systems applications, which are build in Mainframe, DB2,

Java, Websphere, ETL, MDM Oracle.

• Contribution: Triage all production issues directly/indirectly

• impacted/associated with all RDS applications and fix those

production issues based on the priority.

• Ensure Data quality for all the SOR based on the business

• need.

• Closely monitor the system application performance and

report to RDS management in a regular basis.

• Ensure 24X7 production support by monthly production support

• coverage planning with the help of 6 offshore and 8 onshore

resources.

• Provide day to day direction to the project team and regular

project status to the customer.

• Establish Quality Procedure for the team and continuously

monitor and audit to ensure team meets quality goals.

• Hold review meetings and monitor project activities to ensure

quality and timely completion.

• Successfully implemented 7 innovations/process improvement

• initiatives were implemented. Few are as follows

• Automated consolidated hourly performance report - reduced

human error and 22 person-hour per month.

• Work load balancing team restructuring coverage planning.

• Better incident problem ticket tracking facility.

• Combine Morning EOD reporting to RDS management -

reduced around 200 person-hour per month.

confidential

Resource Manager

• Project Description:

• AEGON business users encountered around 500 legacy system issues during last few years.

• Legacy program is dealing with those issues.

• Contribution: Bridging between business and technical

• team. Responsible for understanding business requirements

and identifying system changes by doing Initial System

• Analysis, feasibility study, Estimation, project planning and

risk management. Accountable for organizing Resource

• Management, Business System Design, Technical Design

• Review, Build Unit Testing Coordination Responsible for

• quality of deliverable.. Providing UAT Support Coordination and

• Implementation Support Successfully implemented three Legacy

issues from offshore in production without a single issue and

• appreciated by client AEGON lead project Manager, SME BA

due to quality of deliverable.

confidential

• Project Description: confidential. is introducing SIPP Self

Investment Personal Pension capabilities to the market.

• In SIPP enabled pension plan, customers have direct access

• to stock market. Customers can manage their own portfolio.

• They can invest in wide range of products like: MTS Market

• Traded Share , Bond, Funds, Collectives, Structured Products,

• Properties etc. This is a development and maintenance project

in the areas of Mainframe, Unisure, e-commerce, T-SQL,

• Composer GBST , IDE, Expression, Pega, SDM platforms

• where the entire work depends upon the number of work

• packages raised by the business users. Offshore will primarily be

• involved in System Build, UTP preparation and Unit Testing.

• Contribution: Single point of contact from Heritage team.

• Initiate requirement-gathering meeting to capture detailed

• requirements and documented to communicate the same

to technical team. Responsible for understanding business

• requirements and identifying system changes by doing

• Initial System Analysis, feasibility study, Estimation, project

• planning and risk management. Accountable for Business

• System Design, Technical Design Review, Build Unit Testing

• Coordination. Responsible for quality of deliverable. Carried

• System Testing, Integration Testing and provided UAT Support

• and Implementation Support Successfully implemented the

• SIPP program without a single issue. Learn a lot regarding multi

• technology system during design and build in order to establish

the links between different platforms. Awarded by 'On the Spot

• Award' for outstanding contribution to the organization.

confidential

• Project Description: AEGON business users encountered

• around 500 big system issues during last few years. Legacy

• program is dealing with those issues. I have worked to fix

four important legacy issues of charge system. Offshore was

• primarily involved in System Build, UTP preparation and Unit

Testing.

• Contribution: Bridging between business and technical

• team. Responsible for understanding business requirements

• and identifying system changes by doing Initial System

• Analysis, feasibility study, Estimation, project planning and

risk management. Accountable for organizing Resource

• Management, Business System Design, Technical Design

• Review, Build Unit Testing Coordination Responsible for

• quality of deliverable. Providing UAT Support Coordination and

• Implementation Support Successfully implemented three Legacy

issues in production without a single issue. Appreciated by client

• AEGON lead project Manager and production support Head

due to quality of delivery.

confidential

• Project Description: During business as usual, if any problem

is encountered by any business user, then IT helpdesk call

has been recorded.

• Production support team is doing the initial

• analysis. If they discover any system related problem, then they

• raise a 'Service Request' SR to 'IT change' team to fix Change

• SR or investigate investigation SR that system problem.

• Offshore was primarily involved in Initial analysis, Requirement

• Specification preparation, System Build, UTP preparation and

Unit Testing.

• Contribution: Responsible for understanding business

requirements and identifying system changes by doing

• Initial System Analysis and feasibility study. Responsible for

Requirement specification preparation. Build, Unit System