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Is Director Resume Profile

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CantoN

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PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

  • Analysis and development of business processes across multiple departments within the Microsoft Dynamics CRM platform.
  • Documentation and training of developed processes for end users as well as system administrators.
  • Guidance and development of custom data metrics and reporting based on departmental needs and executive leadership in a variety of platforms including Excel, Access and SSRS.
  • Management of data validation, cleanup and import projects for all departments.
  • Creation and management of various interfaces to transfer data between Dynamics CRM platform and the various HR/Accounting applications utilizing scheduled Access and SQL queries as well as the Sage Visual Integrator.

IS Director

  • Implemented information systems organization wide that improved communication and increased operational efficiencies between departments.
  • Led project to virtualize business critical servers utilizing Microsoft Hyper-V and covert aging Microsoft Exchange 2003 server to Exchange 2010
  • Managed conversion processes required for upgrade of Microsoft Dynamics CRM 4.0 to 2011 included data conversion validation, custom jScript code conversion and user interface training.
  • Developed and monitored 1MM annual IS budget. Analyzed monthly expenses to determine cost-saving opportunities.
  • Working with software vendors and the Microsoft Volume Licensing Service Center VLSC , developed comprehensive server and user licensing plan and budget based on forecasted user growth.
  • Created departmental budget tracking report to streamline asset and mobile device management, resulting in approximately 3k saved per month.
  • Supervised internal help desk and applications development team and provided hands on assistance to both.
  • Extended change management tracking and process document storage using SharePoint Standard 2010
  • Managed various hardware implementation and software development projects with external vendors
  • Generated project scopes of work from business needs, managed projects while in process and monitored/verified vendor billing.

Business Operations Analyst

  • Supported continuous improvement activities such as process design, documentation, and improvement as necessary, utilizing Six Sigma and other process methodologies.
  • Transitioned Sales and Operations processes into the Dynamics CRM platform, enabling more effective sales forecasting and departmental KPI tracking.
  • Assisted various users with custom data needs over a variety of platforms including Microsoft Dynamics CRM, Microsoft Access/SQL Databases and Sage MAS 200.
  • Designed and developed comprehensive reporting tool within Microsoft Access for use by Sales and Operations management.

Service Repair Coordinator

Confidential

Business Systems Analyst

  • Support of data management related to WHN's role as an MCO/PIHP for area mental health services.
  • Assisted in developing and maintaining complex report processes and data analysis functions within a variety of platforms.
  • Performed quality assurance testing of patches or new software functionality for Western Highland's internal software systems.
  • Assisted in researching and responding to data integrity issues.
  • Production and maintenance of process documents related to various IS related functions including analysis of existing processes and improvements where applicable.
  • Supported processes and developed analysis tools related to HIPAA compliant and North Carolina proprietary electronic data interchange EDI files.

Confidential

Assistant Credit Manager

  • Responsible for collection, dispute resolution and general customer service of various A/R accounts.
  • Managed fleet of 44 vehicles, from passenger cars to large trucks exceeding 26,000 lbs GVWR.
  • Assisted with financial statement analysis, G/L, bank reconciliations, annual budget, and semi-annual audit.
  • Undertook payroll controller function, which included general H/R duties.

COMPUTER SKILLS

Applications Experience:

  • Microsoft SQL Server 2008 / 2008R2
  • GIS/Arc View Systems
  • MicrosoftExchangeServer2010/ActiveDirectory
  • Microsoft Dynamics CRM 4.0/2011 including
  • Management
  • customizations, ODBC reporting/interfacing
  • SharePoint 2010 Standard/Enterprise including
  • Sage MAS 90/200
  • PerformancePoint Dashboard Designer.
  • Microsoft Office 2007 / 2010 / 2013 with advanced
  • Microsoft Visio 2010
  • knowledge in Excel Access VBA, Macros, Scripting
  • Microsoft Hyper-V
  • AirWatch MDM
  • Microsoft Project 2007 / 2010
  • Crystal Reports XI / 2008
  • PeopleSoft Financial Tools/ Citrix Client
  • SAP Certified User - June 2004
  • GIS/Arc View Systems
  • SEC EDGAR Database/COMPUSTAT

OTHER WORK HISTORY

Confidential

Internal Auditor/Desk Attendant

Audit of financial data, generation of sales forecasts, and reconciliation of bank deposit receipts/credit card statements. Guest relations and validity testing of guest accounts.

Confidential

  • Manufacturing Co-op/SPC Data/Engineering Assistant Summers 2002, 2003, 2004
  • Assisted in the implementation of Infinity QS/SAP to replace IBM's VM system.
  • Undertook team coordinator role to assign various supplemental duties based on team members' strengths.
  • Acted as a liaison between engineers and operators.
  • Assisted in various engineering directed quality-control projects.

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