Objective

To obtain a position that utilizes and challenges my administrative,
accounting, mortgage, organizational, customer service and computer skills.

Experience

April 2011 – July 2011 Confidential, MN
Document Management Processor

• Receive, sort and code Health & Dental Insurance claims.
• Scan/Image, copy and index insurance claims into system
• Quality Assurance
• Time management to meet hourly & daily turnaround time
• Receive, sort and distribute incoming department/personal postal mail and internal mail.
• Receive, track, report, and distribute incoming express and registered mail.
• Operate mailroom equipment as needed to process outgoing CBSA mail.
• Manage outgoing and incoming courier drop offs and pick-ups.
• Answer questions and perform services for guests at the Mail Center Service Window.
• Perform internal mail distribution runs as assigned.
• Open and sort incoming claims and generally addressed mail
• Segregate incoming checks found in claim and general mail.
• Log checks for distribution to appropriate departments
• Distribute non-claim mail per department protocol.
• Prepare claims documents for scanning, batching, date stamping, and filing.
• Scan claim documents.
• Perform zipping, encryption, and transfer of image files to offsite vendor.
• Log and report production and process information as needed for each activity worked.
• Research on servicing systems those claim documents with key missing information
• Pull and request claim and preprocessing day files for audit purposes and conversion to image.
• Pull file requests for purpose of conversion to image.
• Update File request tracking system with results of search for requested files.
• Index images associated with file requests.
• Assign mail menu items to appropriate examiner.
• Receive, organize, and file day files from claims examiners, auditors, and preprocessing staff.
• Prepare outgoing mail and claims documents to examiners whether on local courier routes, or via express
• mail.
• Sort and distribute appropriately all documents printed via Rightfax queues.
• Research and convert rejected claims through the “OCR Reject” process.
• Sort and distribute claims documents for terminated groups per departmental policy and exceptions noted processes.
• Maintain inventory of forms used for Product Assembly, Sales orders, and general mailing, such as forms, flyers, envelopes, and letterhead through software programs.
• Notify Supervisory staff of shortages and when inventory falls below minimum volumes.

June 2010 – January 2011
Confidential, Minneapolis, MN
Data Entry Processor

• Responsible for providing accurate and timely date entry into the workflow and/or administrative system
• for client related documents
• Perform work accurately and efficiently with deadline pressure
• Data entry of insurance applications and related documents

May 2008- May 2010
Confidential, September 15 2008
Transaction Processing Specialist-Disposition Support (Foreclosures)

• Solely responsible for processing/endorsing Note Allonges and USAA Loans(Military)
• Processing USAA Procurement Documents (Military Loans)
• Process NOTE SALES
• Retrieve Security Instruments, Copies of legal and Credit documents and files for Attorneys
• Retrieve documents from county and 3rd Party websites to fulfill Attorney requests
• Research issues as to why the request can not be fulfilled.
• Perform data entry of material from source documents to a computer database.
• Transcribe routine pre-coded and identifiable alphanumeric data from source document
• and/or phone call into an automated system.
• Ensure accuracy and completeness of data.
• Perform clerical tasks in the data entry function.
• Receive and distribute incoming mail and materials.
• Other duties as assigned (Scanning/Imaging)

October 2007-February 2008 Confidential, Minneapolis, MN
Data Entry Processor for Medicare/United Health Group

• Promoted to back-up lead on the assignment Feb. 2008
• Enroll members and prospective members into Medicare
• Updated accounts, addresses, phone numbers, healthcare plans
• Determine eligibility
• Process the applications in the system

April 2007-August 2007 Confidential, Eagan, MN
Hired on permanently in June of 2007
Bankruptcy Specialist

• Create Excel spreadsheets to enter and track bankruptcies - for 4 different Loan Agencies/Banks

August 2004-August 2006 Confidential, St. Paul, MN
Hired on Permanently in June of 2005
Escrow Specialist

• Administrative assistant to the Assistant Vice President, Corporate Lawyer and7 Commercial Escrow Officers
• Research policies and prepare for issuance
• Process commercial real estate insurance policies
• Invoicing, Preparing Closing Statements
• Creating/Maintaining Escrow files – receiving money/checks/wires for escrow
• Creating Service requests for clients for the Closers for a policy
• Communicate with agents and loan officers to resolve any discrepancies
• regarding a file
• Obtaining recorded documentation from any county in the state of Minnesota and some
• Outside Counties as well
• Typing of letters, faxing, filing, mailing of document and miscellaneous tasks as
• Assigned
• Fill in for Front Desk Receptionist/County Recorder

May – June 2004 Confidential, Mpls, MN
Construction Accounting Clerk

• Review and process construction invoices for 32 stores
• Reconcile vendor accounts
• Print and mail vendor checks
• Maintain vendor contracts
• Filing

March – May 2004 Spherion Professional Recruiting Mpls, MN
Confidential

April – November 2003 Spherion Professional Recruiting Mpls, MN
Confidential
Accounting Administrative Assistant

• Maintain and track a 10mil dollar rate rally budget
• Manage 2 major vendor accounts to process 84 trainer fees and expenses
• Processing invoices & inventory for 3 distinct mortgage groups
• Communicating/interfacing with managers and employees nationwide to process
• expense reports, invoices and a weekly training report
• Compare trainer invoices against the weekly schedule & maintain files of individual
• expense reports and receipts
• Create excel documents to log dollar amounts in created tracking documents
• Maintain vendor relationships and process printing, shipping, offsite training and
• blackberry(electronic tracking device) expenses
• Track and research to obtain periodic recap from Finance in Iowa
• Develop, produce and distribute reports. (Weekly training/Demographics reports)
• Assist Project Manager with budget revisions, scheduling of trainers, communications
• and other tasks as required

January – April 2003 Accountemps St. Paul, MN
Confidential
Lead A/P Payroll Specialist

• Process Dungarvin, Inc. & Dungarvin Management Services vendor invoices
• Cut vendor checks to pay mortgage on multiple sites
• Coordinate EFT(electronic funds transfer) payments with Cash Management
• Reconcile assigned accounts
• Process Dungarvin, Inc. bi-weekly payroll
• Process and distribute 401k, flex benefits, worker’s comp, and monthly payroll Summary reports

Oct 2001-January 2003 Confidential, Alpharetta, GA
Database/Payroll Admin & Administrative Assistant Receive/Route incoming calls

• Greet/Direct clients-persons for interviews or appointments
• Post job listings on multiple web sites
• Create job requisitions for recruiters for clients
• Receive/key resumes of consultants & potential candidates into system
• Perform resume screenings for Senior Recruiters
• Book/Reserve conference/interviews rooms
• Receive/key and audit timesheets & expense reports for payroll (Accounting)
• Create/submit credit-debit memos, perform payroll maintenance (Accounting)
• Key and match client invoices for payroll (Accounting)
• Pay invoices billed by clients
• Verify A/P report against invoices
• Assist with adjusting and ensuring accuracy for pay & bill rates for consultants
• & clients (Accounting)
• Assist account executives & project managers with client research (on
• Hoover’s & OneSource) and PowerPoint presentations
• Special projects as assigned

Sept 2001-Oct 2001 Confidential, Alpharetta, GA
Front Desk Receptionist (Switchboard)

• Receive/Route incoming calls
• Greet/Direct clients-persons for interviews or appointments
• Look up and research customer claims, adjusters and agents
• Key open and closed claims in system for archives
• Audit paper claims to be entered into system
• Light office duties

Skills

Typing(67wpm) Keyboard, 10 key, Windows 98, Microsoft Outlook, Lotus Notes, Word, Excel, some Access, PowerPoint, BondMaster, Oracle, AS/400, Peachtree, ADP pc/payroll for Windows, Quicken, Newtrak, MortgageServ., DocTrac, IRM, ISS, LookingGlass, Café, Clifford, Switchboard (multi- lines), Data Entry, Adapt(Bond),Resumix(recruiting database), T.E.M.S(time & expense management system), T2(Templink), Interim Office,Ramquest, Citrix, (RapidTitle)GPS (Next-Generation Policy System) MARX(Government Dept. Health&Human Services System) Office support on all levels