Senior Site Specialist Resume

SUMMARY

IT professional with over 10 years of experience and proven track record in administering, implementing and improving IT processes and procedures. Multitask oriented, quality and customer focused who enjoy troubleshooting to find solutions to technical problems and ability to work with all levels of management with a CompTIA ITF+ Certification. Able to handle sensitive information in a confidential manner.

TECHNICAL SKILLS

Active Directory (ARS), Citrix Portal/Web applications
AS400 iSeries
BMC Service Request
Remedy/ITSM/ARM Request tool
Microsoft Windows, Microsoft Office BAND - 7, Microsoft word, Visio, Excel (PivotTables/Macros) and Outlook
Business Application Support including Mainframe/Boss, TSO/CICS, RACF
IDS/ IPS, WAF, DDoS mitigation
Encryption
Password vaulting, session management, access review
File Integrity Monitoring, Logging/ monitoring and French

PROFESSIONAL EXPERIENCE

Senior Site Specialist

Confidential

Responsibilities:

Monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards.
Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries.
Follow defined Census program information, processes, and procedures.
Adhere to Census approved scripts in conducting interviews and completing forms.
Enter data into the desktop application to accurately capture all responses.
Adhere to the Title 13 requirements for maintaining the confidentiality of all census data.
Updates and maintains the Security Incident Management Plan
Educate, train, and support end - users and IT staff with good security practices and procedures.
Experience with anti-virus, web-control, firewall, data loss prevention, file and removable media, native encryption.
Monitors network traffic and apply rules to block malicious traffic
Provisioned Active Directory Elevated Access accounts and access for Service ID’s and other Privileged Elevated accounts using Active Directory
Knowledge of cyber security and infrastructure knowledge with experience completing complex cyber security projects, complemented by proven ability to assimilate and rapidly utilize emerging technologies.

Data Security Analyst

Confidential

Responsibilities:

Promote secure and appropriate access to IT services and systems for all levels of staff as per the Confidential - Confidential security standards
Provisions user security roles and manages security groups across systems, platforms, databases, applications, servers, directories, and folders
Responsible for end-to-end completion of security requests
Create, delete, modify and manage user ids/accounts and passwords for Retail and Preferred Applications, Confidential Business and Mainframe applications via ARM request tool, Sail Point IIQ and QWS3270 Emulator
Prior experience as a QA Team Analyst. Weekly process rotated between analysts to review a set number of requests to check for errors by other analysts on team using the QA Automation Tool
Assist users in the resolution of security-related login issues and access problems via ITSM and Maximo
As an SME, I have trained several teammates on various Business Applications
Participate in annual procedure documentation review projects - review, revise and ensure accuracy of Business Application and Mainframe procedures
Participated in annual Business Continuity/Disaster Recovery for US and SGP
Complete mandatory training classes as assigned for career development

Data Security Analyst

Confidential

Responsibilities:

Responsible for the creation and account maintenance and monitoring of user accounts across various platform
Heavy Active Directory administration including create, maintain, and revoke user, group, and functional access to w2k3 Active Directory across multiple domains
Additional support and account maintenance for Email, Mainframe, web applications, Citrix and reporting system (Cognos)

Dealer Support Coordinator

Confidential

Responsibilities:

Providing level II technical support to Confidential & A Connect, Performance Trac, Menu Presentation, an Confidential -solutions related issues using the web, and AS/400 mainframe
Providing support to Confidential &A dealers, including escalated issues and troubleshooting via phone/email
Assisting in the administration, organization, and troubleshooting of web-based portal