Sr. Business Analyst Resume

SUMMARY

Over 14+ years of IT experience in IT and telecom industry.
12 years of experience as a Product Owner for Agile project delivery, Business Analyst, Sr. Project Manager, Project Manager, Requirements capture & analysis, Process analysis & design, leading & managing team within Business Process Management area.
Technically accomplished professional with experience across Project Management, Requirements management, Process design, Client Relationship Management and Software Development
Knowledge of L2C, T2R and C2M processes and various Telecom products such as Ethernet and it’s variants, Wholesale Line Rental etc.
Experience in working on Agile as well as Waterfall Project models
Responsible for managing the team of over 40 resources engaged in Business Solutions Management and Operational Readiness Testing for various Confidential & T products.
Responsible for ensuring the quality of the solutions provided to the customer through sample reviews and by setting proper quality gates and metrics
Self motivated with natural leadership traits and excellent communication skills.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

As a Business Analyst and Process Analyst following are the key responsibilities
Capture the requirements.
Create user stories
Work with the development team to implement user stories
Take the demo and review the developed functionality
Prepare visio process flow
Walkthrough the flow with stakeholders to receive the sign - off

Confidential

Sr. Business Analyst

Responsibilities:

Participate in MMP & Features Grooming to understand the business objectives
Manage Product Backlog in CA Rally
Participate in PI/Release planning & sprints planning
Lead sprint grooming & user stories grooming
Attend daily scrum calls, resolve team queries related to user stories, seek clarifications from stakeholders such as Domain Product Owners, Chief architects
Attend demos & accept user stories
Perform Sanity Testing/UAT

Confidential

Business Analyst

Responsibilities:

Work with Pre-Sales, Solutioning & Operations teams from Confidential & their newly acquired company to capture Customer onboarding & Steady State process for Managed services portfolio.
Deliver product/service comparison chart to help Confidential to decide product strategy in the region of new acquisition.
Analyse RFP document and map requirements in ITIL format
Explain the requirements with business system analysts and development teams

Confidential

Delivery Manager

Responsibilities:

Managing Team of 40 which includes Business Solution Managers, Operational Readiness Test Managers, Sales Process Testers
Managing customer expectations, dealing with multiple customers simultaneously
Ensuring on time delivery
Responsible for project scope understanding, workpackage estimation, resource allocation with right skills
Manage FTEs & Contractors ensuring all the internal & external policies & processes are followed
Implementing Knowledge management within team by arranging presentations by SMEs on different Telecom Products, Processes, systems and Technologies.
Contributing to different proposals, customer presentations leveraging the experienced gained

Confidential

Sr. Project Manager / Lead - PMO function

Responsibilities:

Managing multiple projects for BT Wholesale Line of Business for Business Process Management business unit in Tech Mahindra
Managing a group of 40 + team members of Process Designers, Business Analysts, Data Analyst etc
As a Sr. project manager responsible for resource allocations, fulfilling new requirements, tracking the deliveries right from scoping, planning to actual execuation.
Also supporting the presales activities for proposal writing, presentations to customer etc.
Also supporting team to come up with whitepapers, case studies, ensuring regular KM sessions within the project.
As Lead - PMO function responsible for Project estimations, Management of quotes, contracts, invoicing. Managing all the monthly/quarterly contracts (on average 20 contracts) within project.
As MIS function lead - responsible for all the reports such as project billability, resource utilization, resource allocation etc
As CMMI Quality lead - Facing quarterly quality and Security Audits,
SPOC for the customer for multiple Project deliveries, Customer Satisfaction Surveys, performance reviews, Contract management, productivity improvement.
Also acting as a editor for quarterly magazine published by BPM IDU Confidential organizational level.