Business Analyst Resume

SUMMARY

Over 6 years of management experience, including General Manager, Assistant General Manager, Support Manager and Director of Sales. I have experience as a business analyst and managing diverse corporate hotels.
Managing inventory to ensure all work was completed by the deadlines
Analyzing Guest Summary Records to determine which groups required Summary of Benefits and Coverage documents
Using Siebel and Oracle
Auditing Summary of Benefits and Coverage documents to ensure they are accurate before going to an Account Manager or client
Became a SME to help other team members in order to ensure the accuracy of the Summary of Benefits and Coverage documents
Helping to create service request tickets to improve the efficiency of the project
Working well with all staff members
Managing diverse hotel properties
Training new team members

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

Reviewed guest summary records and analyzed the data to determine how to update the data into summary of benefits and coverage documents to ensure compliance
Managed the inventory on the project to ensure all groups were completed in a timely manner
Updated the inventory tracking spreadsheets to properly track the efficiency of all the team members
Audited the summary of benefits and coverage documents to ensure they were accurate before they were sent out to the account manager and the client
Used Siebel to run renewal queries to find out which groups had renewed or had an off anniversary date change to ensure their summary of benefits and coverage documents were completed
Became a Subject Matter Expert to help other team members with any questions to ensure the accuracy of the summary of benefits and coverage documents

General Manager

Confidential

Responsibilities:

Support Manager

Confidential

Responsibilities:

General Manager

Confidential

Responsibilities:

Assistant General Manager

Confidential

Responsibilities: