o Highly motivated and adaptive with the ability to grasp things quickly with excellent interpersonal, technical and communication skills.

o Ability to work with all levels of clients ranging from External Vendors, Business Analysts, Systems, Network, Integration specialist, and management effectively

o Met with individual management teams in order to gather requirements for role development o Created and modified security roles using Profile Generator PFCG

o Created and transported roles to facilitate changes throughout the landscape

o Performed analysis of SU53 as well as setting up and analyzing user traces using ST01 to define and resolve user access problems/authorization issues

o Provided accurate and efficient SAP User Provisioning to over 8,000 DOT employees

o Utilized my Central User Administration CUA experience to create users, assign roles, and user and role maintenance in productive and non-productive environments

o Participated in weekly Change Advisory Board meetings to discuss changes to the systems

o Experienced in adhering to the Change Management Process for transporting roles and tables, security objects and maintaining the change documents

Assisted in the rollout of new paperless time entry roles to over 20 different divisions and

groups within the DOT

o Oversaw the updating of key online forms and documentation to increase work efficiency for both our customers and ourselves

o Experienced with Enterprise Portal 6.0 security administration, user and group creation in the UME for NetWeaver

o Experienced with resolving ticket issues and troubleshooting security authorization problems while adhering to Service Level Agreements SLA

o Utilized SAP Service Marketplace to request SSCR developer keys, register developers, open systems for SAP Support to gain access for troubleshooting, etc.

confidential Support o Provided efficient and accurate User Provisioning to the entire DOT

o Demonstrated an ability to effectively communicate via both written and oral forms

o Successfully have been rolling out Paperless Time Entry roles to all divisions within the DOT o Redesigned entire User Provisioning process to make it more user friendly and efficient

o Helped draft new education documentation tools for the end users and the ALM team

confidential Support o Provided basic SAP BASIS technical support to the ALM team

o Monitored the Solution Manager Landscape for any issues.

o Proactively corrected minor issues before they became serious problems

o Successfully helped upgrade Solution Manager Landscape from version 7.0 to 7.1 SP10 o Successfully configured SolMan 7.1 to our standards using their Set Up tool

o Effectively solved configuration issues through system analysis and SAP Help System

o Taught my colleagues about the procedural specifications of the SolMan 7.1 message screen

confidential

o Monitored SAP AS ABAP/AS Java Business Warehouse systems daily for any issues o Solved issues found in SAP AS ABAP and SAP AS Java systems

o Successfully helped tune the BW AS ABAP and AS Java to a very stable and reliable state

o Created Transports in SAP and imported them into Production via CHaRM in Solution Manager

o Submitted tickets for hardware hosting company to perform o Assisted in planning for system patching and upgrading

o Utilized UNIX commands to monitor SAP systems at the OS level and adjust settings o Utilized SAP Workflows to retrace steps to recreate issues found and troubleshoot

o Monitored Oracle database settings for proactive tuning

o Assisted in researching SAP system tuning that was critical to be implemented o Utilized SAP Support Portal to research error messages

o Downloaded OSS Notes and implemented them to correct problems within SAP

o Verified SAP Enterprise Portal and DOT executive dashboard functionality multiple times daily

confidential

o Gathered business requirements of Ferry Division through meetings and visits to all Ferry locations

o Participated in drawing board sessions of what new software needs to be able to accomplish

o Gathered step by step instructions for all existing Ferry Div. policies and processes and documented this info

o Ran tests of current reservation software as well as current Ferry POS software o Proof read BPP's, Test Scenarios, Training Manuals

o Drafted new training manual for use with the new software

o Accurate Point-Of-Sale POS polling of over 300 stores using Triversity software on an IBM AS/400 Server

o Daily monitoring and scheduling of critical jobs within SAP

o Maintained back office integrity of the POS polling system, including daily monitoring and tape management

o Troubleshooted issues within SAP and POS systems, working with end users and Business Analysts

o Answered calls for POS Support and SAP Sales Audit Help desk

o Processed credit card data in SAP, transmitting this information to their perspective company o Ran retail reports in SAP for use by executive and financial officers on a timely basis

o Utilized Rational ClearQuest Trouble-Ticketing system to quickly and efficiently resolve customer issues.

o Provided professional administrative support to sixteen IBM managers and have consistently been praised for my excellent service.

o Successfully facilitated space planning using Microsoft Visio for an organization of over 300 employees.

o Coordinated the logistics for an organization wide move from one building to another, which was completely successful due to my eye for detail and ability to communicate effectively.

o Helped company achieve consistently positive security audit results over a four-year period.

o Made travel arrangements, scheduled meetings, planned events, submitted expenses, and maintained distribution lists.