SUMMARY

• Contributor in strategic initiative development and aligned project selection work sessions.
• Proficient in project management practices and structured methodologies, along with common corporate business functions and infrastructure requirements.
• GSE (Fannie, Freddie) compliance initiatives and reporting; privately held servicing and reporting
• Comprehension of organizational change curves, maturity models, and managing resistance to change.
• Mobilizer and team leader for enterprise sourcing, process improvement and implementation projects in compliance with triple constraints of cost, schedule and scope/quality.
• Developer of internal and external performance management dashboards enabling business intelligence reporting including benchmarking, metric identification, performance measurement, and target setting.
• Demonstrated ability to forge meaningful relationships with executives, stakeholders, supply chain, and outside vendors.
• Advanced written and oral communication, organizational, and analytical skills.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Capture and document requirements via user stories for changes related to end user reports generating from enterprise data warehouse
• Facilitating requirements gathering with lines of business to ensure thorough and accurate requirements
• Facilitating daily stand ups with development to ensure adherence to business expectations and delivery timeframe
• Facilitate meetings to prioritize backlog and sprint retrospectives
• Execute queries to validate data sourcing
• Facilitate QA and UAT to ensure report accuracy and remediate defects as soon as possible
• Capture all stories and acceptance criteria in JIRA
• Validate with LOB post - deployment to production

Confidential

UX Tester

Responsibilities:

• Test functionality and likeability of Confidential &T production website, assuming the role of a prospective buyer of said products
• Document glitches, obstacles, and ease/difficulty of use in various scenarios related to entering customer information, adding products to cart, and completing the credit check and buying processes
• Perform scenarios in various browsers on both laptop and mobile devices

Confidential

Business Analyst

Responsibilities:

• Gather and document business requirements related to retail supply chain and order fulfillment application
• Facilitating requirements gathering with lines of business to ensure thorough and accurate requirements
• Facilitating daily stand ups with development to ensure adherence to business expectations and delivery timeframe
• Facilitate meetings to prioritize backlog and sprint retrospectives
• Facilitate QA and UAT to ensure report accuracy and remediate defects as soon as possible
• Capture all stories and acceptance criteria in JIRA
• Update Confluence as knowledge repository for project and steady state documentation

Confidential

Process Consultant

Responsibilities:

• Show “as-is” and future state for various processes related to Confidential ’s Information Security requirements, make reco mmendations to customers of the Risk Management outputs
• Align ISO and Risk Management processes to SLQ2CQ methodology
• Document future state, prepare L2 swim lanes, FMEA, Control Plan, CIP, etc.
• Perform gap analysis and recommend technical enhancements to streamline processes and secure gains
• Present findings, progress, and status routinely to executive level management

Confidential

Implementation Manager

Responsibilities:

• Liaison between Organizational Risk group and technology team
• Creation and management of SDLC timeline for each release cycle; set delivery expectations of enhancements for risk assessment tool
• Facilitate meetings between key stakeholders and development teams to ensure overall release quality during coding and testing
• Facilitating daily stand ups with development to ensure adherence to business expectations and delivery timeframe
• Facilitate meetings to prioritize backlog and sprint retrospectives
• Facilitate QA and UAT to ensure report accuracy and remediate defects as soon as possible
• Facilitate defect remediation post-implementation
• Coordinate and perform UAT when needed
• Management of team tools via Sharepoint to communicate resource availability, release cycle deadlines, and other pertinent information to other tech and business groups
• Managing migration process from legacy risk assessment application to future application; ensuring complete documentation to pass audit requirements and communicate timelines to business to ensure smooth transition between applications.

Confidential

Senior Business Analyst

Responsibilities:

• Document business and technical requirements related to data conversion project between legacy servicing platform and BKFS/MSP
• Creation of MSP templates to ensure system of record accuracy on Day One of conversion
• Capture and follow up on takeaways from mapping sessions from legacy platform to BKFS
• Document template mapping between Loansphere and MSP
• Document reporting requirements for Bankruptcy and Foreclosure lines of business related to Loansphere implementation
• Capture and follow up on takeaways from Loansphere mapping sessions
• Ensure external vendors prepared to migrate from legacy interface to Loansphere, as well as become data exchange partners with BKFS
• Create future state default process flows highlighting efficiency gains via automation and points where control reports would be needed for external compliance
• Capture requirements for scripts written in Java to facilitate process automation
• Capture requirements for secure APIs with external applications

Confidential

Senior Business Analyst

Responsibilities:

• Function within project team, responsible for coordination of various lines of business to implement Compliance Management System (CMS) in order to meet CFPB standards
• Document current and future state process flows in order to coordinate vendors during system implementation to ensure compliance with CFPB regulations Confidential all stages of borrower engagement throughout retention or liquidation processes.
• Implementation of web-based application designed to streamline default loan pipeline, from intake to resolution.
• Implementation of external portal for borrowers to initiate requests for assistance and upload documents securely via web
• Revamp intake, storage, and indexing of documents received by borrowers via both mail and portal
• Gather requirements, track deliverables, set expectations for executive sponsors and stakeholders accordingly
• Document changes made to BKFS/MSP in order to align with CMS program and default management tool implementation
• Facilitate UAT for internal default application and borrower portal
• Document current state process and KPIs, perform gap analysis, track action plans to address gaps as they are sent to and approved by Legal & Compliance
• Capture future state process, document KPIs/metrics, and changes needed to controls and related reporting
• Coordinate business requirements between lines of business and external vendor to ensure delivery and functional expectations are met or exceeded.
• Ensure all post implementation functionality and reporting compliant with industry, state and federal regulations
• Use SQL to query database
• Understand and capture requirements for Java-based functionality within customer-facing portal
• Capture security requirements related to third-party vendor and data stewardship
• Document reporting requirements related to ETL project (Loansphere and MSP)
• Participate in all scrum/grooming sessions related to various project activities

Confidential

Business Analyst

Responsibilities:

• Function as part of project team, managing multiple project initiatives and clients to ensure timely and quality delivery of IT solutions.
• Creation and implementation of loan origination system and overhaul of external customer-facing website.
• Scrum sessions with various lines of business and SMEs to communicate development progress
• Create and obtain approval for user stories and acceptance criteria to be undertaken by development resources
• Migration of data from legacy to future systems
• Facilitate all scrum/grooming sessions related to captured user stories
• Escalating potential risks where necessary
• Coordinate with QA through testing phase
• Support of production environment post-implementation
• Support of accounting system, including A/P, A/R, and GL.
• Support of payment/disbursement system, including cash, ACH, and checks.

Confidential

Business Analyst/Project Manager

Responsibilities:

• Managing timeline and setting delivery expectations for Application Access Automation project.
• Organizing meetings between respective technical teams for bank applications and Integrated Access Management org.
• Tracking milestone completion to determine adherence to schedule
• Facilitate scrum sessions related to IAM automation project
• Create change request to address scope changes and resource needs
• Manage budget constraints and submit request for additional funding based on changes in project goals or needs
• Lead deep dive analysis work sessions to identify gaps and risk.
• Engaged SME’s, process owners, and IT resources to ensure ongoing quality SDLC process
• Lead additional Small Work Effort Projects including Chronology Request Process in LPS
• Compile updates to present to stakeholders and risk, legal and compliance partners and senior management
• Create New Initiative Request and present to high level governance panels
• Create and present Tollgate Material for approval from PMO
• Work with LOB and Associate Readiness to create process design and procedures and associate job aids and all communications
• Update SharePoint and Discovery system of record
• Update PPRT (project record keeping portal) and 4 blockers weekly
• Create various PowerPoint decks for executive review
• Maintain WBS in MS Project and PPRT
• Maintained Nexus

Confidential

PMO Business Analyst

Responsibilities:

• Capture and creation of business requirements and process enhancements for Reverse Mortgage line of business
• Ensure complete and thorough communication of business needs to IT and testing resources undertaking development efforts and setting clear and concise delivery expectations and timeframes to stakeholders
• Document current and future state of claims process, perform gap analysis, reporting requirements and controls
• Engagement of SME’s, process owners, and IT resources to ensure ongoing quality SDLC process
• Serve as liaison between business and IT/testing resources during development lifecycle
• Ensure adherence to government and investor guidelines
• Use of SQL for data analysis and ad hoc business requests.
• Capture and communicate web application functionality using Java