New Jersey Resume

SUMMARY

Management and business development of various Business Operations & IT Projects.
Develop business strategy, competitive analysis, client relationships, financial planning.
Account management, business development, electronic marketing, software and sales support, compensation analysis, data analysis, marketing research, on - line marketing
Self-starter, work independently with minimal supervision.
Have ability to persuade and negotiate.
Work with team members on a variety of projects such as operations, online marketing programs, software and sales support, compensation analysis, research projects.

PROFESSIONAL EXPERIENCE

Business Process Analyst

Confidential, New Jersey

Responsibilities:

Coordinate and manage various Business & IT Projects at various stages of the project life cycle to ensure that strategies are defined and properly executed.
Manage, monitor and forecast project execution across all knowledge areas.
Responsible for, marketing, account management, analysis, research, budget related matters and data management.
Work with senior project managers and management teams in leading and contributing to the ongoing evolution of the current delivery, project management practices, processes and tools.
Resolve customer questions regarding software and technical support.
Recommend changes in products and services.
Monitor and ensure customer service with clients.
Provide information by collecting, analyzing and summarizing data and trends.

Confidential

Technical Support Representative

Responsibilities:

Work closely with Team Leaders and Project Managers on PC and Laptop Dell roll outs.
Set up computers, monitors, desktops and various other computer components.
Check computer systems for connectivity to network and printing capabilities.
Image and configure new computer systems.
Test and perform Quality Analysis of software with various computer systems.
Performing physical and electronic inventories of installed equipment as required.
Worked with vendors and outsourced partners to resolve issues via phone, and e-mail and diagnosed the root cause of technical issues.