Business Analyst Resume

EXPERIENCE SUMMARY:

I have over 10 years experience creating various analysis and reporting systems for executive management level reporting needs. These include marketing research detailing customer trends in the casino industry, order tracking for consumer electronics manufacturing, system problem cost tracking for ERP application support and online user interest analysis.

TECHNICAL SKILLS:

Databases: MS Access, MySQL, DB2, DB2 Connect, Oracle 10g Express, Dbase 3+

Programming: Access VBA& Excel VBA, COBOLII, JCL, VB, JavaScript, Java, PHP5, HTML, SQL

Operating Systems: Windows versions 95 - XP, DOS, MVS, AIX

Software: ERwin, MS Query, MS Project, Crystal Reports, Brio, R&R Report Writer, HTML-Kit, SAP R/3 versions 3.1H, 4.5B & 4.6D, SPF/PC, TSO, MS Office, Lotus Office, Freelance Graphics, Harvard Graphics, Pagemaker, MS Outlook, Lotus Notes, Code 1 Plus, Merge/Purge, CPMA, ManageNow, GIMP2

WORK HISTORY:

Confidential

Business Analyst

Responsibilities:

Creation of findfamilyrestroom.com.
Coordination with 3rd party service providers as well as planning and development of all operational code for sites.
Created back end database systems using MySQL
Developed and maintained all PHP, Java, HTML and CSS elements of the site
Tracking of site traffic using web analytics software and SEO.

Confidential

Sr Programmer/Analyst

Responsibilities:

Development of program specifications based on end user needs
Manual manipulation of live data system to support error resolution utilizing DB2, SQL
Creation of end user documentation and training of end user groups
24x7 Level 2 support of Xcellerator PC/Server ordering system

Confidential

Team Lead

Responsibilities:

Identification and resolution of production issues
Manual SAP IDOC creation and processing when needed
Ad hoc database, ETL processes and report creation to support problem resolution using MS Access, DB2, SQL, and VBA.
Coordinate with diverse business teams during new releases

Confidential

Business Analyst /Team Lead

Responsibilities:

Central point of contact between CDI support group and IBM Personal Computer Division
Workflow administration, configuration and repair of stopped workflow processes.
Creation and maintenance of Level 1 documentation, escalation and callout procedures
Escalation of system issues and creation/processing of system change requests.
Identification and coordination of business groups to support resolution of system issues
Creation of a documentation website of 500 + pages and documentation tracking database for all support teams using MS Access VBA and HTML
Creation of a problem ticket tracking system to analyze costs associated to problem resolution using MS Access and SQL
Coordinated EDI configuration and implementation on SAP R/3 system
Coordinated knowledge transfer of support operations to offshore team
Analysis of ABAP/4 code to trace system issues during problem resolution
24x7 support of multiple SAP modules including functional areas including MM, PP, SD, FI, Workflow, EDI, batch processing and interfaces to external systems.

Confidential

Jr Software Engineer

Responsibilities:

Performed Y2K updates to systems
Creation of multiple level control break reports
Created both inline and called JCL routines and manipulation of generation data sets
Worked with VSAM and flat files
Created called and calling COBOL programs

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