SUMMARY

• 7+ years of experience in production analysis, process implementation and reverse engineering, documentation analysis as well as multiple project handling & problem resolutions
• Implemented complex projects using various SDLC methodologies like Waterfall, Agile, and RUP in various domains like Healthcare, Transportation & Logistics and E - commerce.
• Worked closely with Project Managers, SMEs and staff to understand and brief the requirements and specifications for new applications along with re-engineering the existing applications, evaluate the cost/benefit analysis on requirement requests and change requests.
• Experience in creating custom site templates and list templates for developing web part pages for the portal using SharePoint Portal Server
• Experienced in writing & analyzing Business Requirements Documents (BRD), Functional Requirement Documents (FRD) and propose changes as per various internal and external requirements gathered for process improvement
• Extensive experience in handling Requirements Management, Business Requirement Documents, Use Case Specifications, System Design Specifications, Requirements Traceability Matrix, Wire Frames & Web portal designs, Data mapping, System Process Flows etc.
• Thorough knowledge in UML Modeling including Use Cases, Business Processes, Activity Diagram, Sequence Diagram & Class Diagram.
• Implemented the structure for document storage and version control using SharePoint to facilitate company-wide access
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing Test plans & Test cases
• Conduct User Acceptance Testing (UAT), Functional, Integration, Regression testing and verifying performance, reliability and fault tolerance issues
• Business Operation Process re-engineering, Developed and implemented new processes for efficiency

TECHNICAL SKILLS

Requirement Management Tools: MS Word, MS Excel (Macros), Blue Print, Requisite Pro, QDQ, SERVICE-NOW

Methodologies: Agile, Waterfall, Rational Unified Process (RUP)

Modeling Tools: MS Visio, Snag IT, UML, Paint

Project Management Tools: MS Project, Sharepoint, JIRA, RALLY

Web Tech: HTML, UML, Wireframe, Paint

Reporting Tool: SSRS, Tableau

Database: MS SQL Server, Oracle 11g, DB2, MS Access, TOAD

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Created business specifications and system use case documents illustrating business needs and how system accomplish business needs respectively
• Crated data mapping document showing the migration from the legacy system to new platform
• Documented Process flows illustrating AS IS & TO BE process of the system interaction with internal and external domains
• Prepare detailed system requirements and assist in functional design solutions for new products/functionality and enhancements to existing products/functionality.
• Created user stories and manage the backlog
• Conducted JAD (waterfall) & Grooming (Agile) sessions
• Perform the Initial triage to find the root cause of a post-implementation issue identified by clients and business owners.
• Created write-up which summarizes the root cause of the issue, proposed solution to the fix and any work around needed prior to code fix and clean up post fix.
• Owned and led solution & delivery of the incidents to completion; tasks involved testing support for QA, as well production validation for business and end client.
• Responsible to create priority matrix and impact list which defines the criticality & priority of an issue as well as the impacted cases for the cleanup/work around.
• Reviewed Detailed Design Specification, Functional Specification, and Mapping Documents.
• Create business use cases for issues to ensure QA and business understood the severity and proposed solution.
• Create process mapping documents reflecting current functionality of the system (AS IS process)
• Prepared GAP ANLYSIS document on Invoice Extract files between external vendors (RRD vs BillTrust)
• Created data based queries/syntax to perform initial triage on an issue and identify the population being impacted under that issue
• Perform data analysis by extracting data from various databases and present the data in a business friendly format via Pivot charts
• Define & document the list of dynamic system processing rules that will be implemented when the in-house system will GO LIVE for the user to utilize.
• Prepare and maintain technical documentation including flowcharts, models, and procedures, user guides, scorecards and reporting to assist with the ongoing operation and maintenance of technology solutions
• Consulted with business/client on the proposed solution to ensure that requirements met the overall solution and base configuration
• Analyze business requirements to determine technical requirements and identifies impacted areas/systems/processes and evaluates alternative solutions

Environment: RALLY(Agile), MS Visio 2016, Microsoft Office, IBM Data Studio, TOAD Data Point, SQL 2008 R2, HP Quality Center ALM, Siebel, Diamond Claims Processing, Provider(PIMS), Sapphire, RBMS, Dataland, EAS (Enterprise Audit Service), EDI Gateway for 834 and 837 claims processing, CIP (Consumer Information Platform), NASCO

Confidential, Tampa - FL

Solutions Analyst

Responsibilities:

• Perform the analysis to find the root cause of a post-implementation issue identified by clients and business owners.
• Created IRD (Incident Resolution Document) which encapsulates the root cause of the issue, proposed solution to the fix and any work around needed prior to code fix and clean up post fix.
• Owned and led solution & delivery of the incidents to completion; tasks involved testing support for QA, as well production validation for business and end client.
• Responsible to create priority matrix and impact list which defines the criticality & priority of an issue as well as the impacted cases for the cleanup/work around.
• Reviewed Detailed Design Specification, Functional Specification, and Eligibility Mapping Documents.
• Prepared test cases on each scenario based on the Design and Functionality Specification Documents.
• Created business use cases for issues to ensure QA and business understood the severity and proposed solution.
• Performed data driven test for multiple scenarios with different sets of data using internal and external data sources.
• Consulted with business/client on the proposed solution to ensure that requirements met the overall solution and base configuration

Environment: SharePoint, MS OFFICE TOOLS, MS Visio, MS Excel Macros, HPQC (QA ticketing system), SBM(Ticketing system), Clarity, DB2, Mainframe

Confidential

Business Systems Analyst

Responsibilities:

• Responsible for facilitating and leading meetings with business users to determine and document project scope
• Intensively worked with stakeholders and SMEs’ to elicit business requirements
• Closely worked with Solution Architect to identify the impacted areas of the system and prepare solution of open/pending issues
• Converted BRD into system/functional requirements
• Worked on various CRM applications like SalesForce, OSCR & BSPN
• Collected requirements to modify CRM platforms like OSCR, SalesForce etc.
• Created Use Cases diagram and Activity diagram to depict the interaction between the multiple source systems and actors
• Responsible to create end to end system process flows which displays multiple system
• Created source to target system Data mapping including applicable ETL transformations
• Written UAT Test Plan and UAT Test Cases for transactions of multiple BLC (Insurance) products
• Performed User Acceptance testing (UAT) with Business and Users.
• Opened defects and bugs in HPQC while performing UAT testing
• Created and maintained Requirement Traceability Matrix (RTM) to trace individual document
• Created mock up reports for business users for interim solutions

Environment: MS Office Suits, MS Visio, SSIS, MS SQL, MS Share Point, HPQC, Innotas, SalesForce

Confidential, Miami - FL

Sr. Business Analyst/Project Manager

Responsibilities:

• Created & monitored project scope and make timeline adjustments as desired into Service-Now
• Tracked and adjusted changes of SDLC & service managements into Service Now
• Created and maintained the User stories and Epics.
• Participate and facilitated the Daily Scrum and Stand up meeting.
• Prioritize the product back log to support the functionality and enhancement.
• Used JIRA to track the Agile development process.
• Worked on OBIEE financial reports to validate the data with vendor’s provided data
• Develop status reports, cost estimates and resource plans along with RAID logs
• Documented business & system requirements of Pharmacy Claims including layouts provided via SinfoniaRx
• Mapped existing layout to new proposed layout of Eligibility and Claims data
• Responsible to create USE CASE diagrams and Business process associated with USER STORIES
• Responsible to perform UAT of the file layouts and data fields into various environments.
• Responsible for managing multiple SharePoint site collections, routine maintenance, including the following technical aspects: creating and modifying security groups and permission levels, creating and modifying lists, libraries, and other SharePoint elements.
• Performs in-depth investigation, analysis, and evaluation to determine project feasibility.
• Responsible for the full HIPAA compliance lifecycle from gap analysis, mapping, implementation and testing for processing of Medicaid Claims.
• Conduced Joint Application Development (JAD) sessions and walk in interview with the business users to gather requirements.
• Matched the requirements for programs such as Medicare and Medicaid, which are part of the Social Security Act.

Environment: Service-Now, Sharepoint, MS Office, MS Visio, Waterfall/Agile, MS SQL

Confidential

Lead Business System Analyst/Scrum Masters

Responsibilities:

• Review, analyze, and evaluate business systems for end user needs, including documenting requirements and making workflows for Campaign Web-applications and portals.
• Creating various User Stories to capture business needs via Rally
• Creating end to end business & system process flows via MS Visio
• Facilitates daily scrums and stand up session to get the status
• Worked with Product Owner for Sprint planning and Iterations
• Assisting Project Manager in creation of Implementation Plan identifying the action steps for developing the system, describing tasks, primary responsibilities, deliverables, and completion dates.
• Worked with SCM (Supply Chain Management) to predicting future requirements based upon supply and demand
• Responsible for creating project plans and providing project status on daily basis during scrum sessions
• Responsible for creating mapping documents for the migration from one to another system
• Participated in bug review meetings, updated requirement document on SharePoint as per business user feedback and changes in the functionality of the application along with utilizing tracking tool such as JIRA for issue and bug tracking.
• Responsible for leading JAD sessions with Subject Matter Expert, stakeholders, Project Manager, Developers, and the end-users for identifying requirements.
• Have written and managed all of the business & functional requirements of the new applications as well as the added features to the older application via using Rally
• Analyze functional requirements and segregate them into Use Case Specifications and created Use Case Diagrams using MS Visio according to UML methodology.
• Prepared Business Process Models that modeled all the activities of the business from the conceptual to the procedural level.
• Develop Requirements Traceability Matrix (RTM) to track requirements during the requirement Phase.
• Done testing of various applications along with creating test cases & test scenarios for team members using HPQC
• Act as the single point of contact between Development Team and Testers for iterations, testing and deployment activities.
• Responsible for managing multiple SharePoint site collections, routine maintenance, including the following technical aspects: creating and modifying security groups and permission levels, creating and modifying lists, libraries, and other SharePoint elements.
• Successfully migrated campaign at the end of Phase-I

Environment: Rally, Windows XP, Agile (Scrum), MS Office Suits, MS Visio, SAS, DB2, MS Share Point, HPQC