Sr. Business Systems Analyst Resume

SUMMARY

Result - driven IT professional with experience leading cross-functional teams in the development, documentation and delivery process. Superior communication to ensure the solution meets the needs of users, clients, and executives.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Systems Analyst

Responsibilities:

Analyzing project requirements and recommending technical solutions including workflow functionality, system behavior and reviewing codes.
Supervising, guiding and mentoring project teams and prioritizing tasks
Preparing and providing training to multiple departments
Identifying and bridged gap between technical limitations and business requirements
Perform software testing and validate results
Administration of Encompass software and user support for multiple channels

Confidential

Sr. Business Systems Analyst /Project Manager

Responsibilities:

Worked with appropriate stakeholders and subject-matter experts to identify, document, and secure approval of functional and technical requirements for enhancements of (Encompass) LOS system
Analyze processes to improve best business practices and meet regularly with all stakeholders to communicate recommendations for improvements
Collaborated with stakeholder groups across the organization to ensure business and technology alignment
Work closely with product owners in backlog management reinforcing the agile framework with team members and stakeholders
Created test plans to ensure the requirement were implemented correctly
Tested applications and resolved problems throughout the implementation and integration of third party products
Participate in meetings with other business analysts, technology support groups, developers and managers to help deliver a solution
Liaised with vendors and internal divisions to resolve day to day problems and make process changes
Gathering high level business requirement into functional specification for LOS application and changes
Third party integration of software utilizing API connectivity
Participated in the workflow design and testing of Loan Origination software
Administration of Encompass software and user support both multiple locations

Confidential

Technology Officer/Project Manager

Responsibilities:

Research, plan and Manage technology projects aligning with business goals
Identified vulnerabilities, recommend corrective measures and ensure the adequacy of existing information security controls
Collaborate with business units to determine continuity requirements
Development of Notary app and integration via Encompass SDK utilizing the agile framework
Encompass Admin, which included user support, troubleshooting of all software issues; custom forms, creating business rules, all settings and training
Velocify and Five9 admin back-up for the in-house call-center creating users, monitoring and troubleshooting, scheduling reports, ensuring sync between all software
Administration of Optimal Blue admin (Pricing Engine)
Development of company policies and procedures governing corporate security and vendor integration
Review and approval of all contracts relating to all software purchases for the organization and risk assessment of vendor integration with all current installed software
Analyze and document potential risks and benefits of technology solutions

Confidential

Vice President /Escrow Manager

Responsibilities:

Start up of three separate escrow companies for a real estate brokerage firm (Realty One Group), Commercial Real estate broker and Investor group (Aslan Realty)
Established market presence from the foundation - up, including all logistics, internal communication, recruiting, hiring, training, developing and leading a successful sales team.
Regularly met/presented with investors and key officers to secure a successful business partnership.
Achieved $1.2 million in recurring revenue and exceeding 150% of monthly and quarterly revenue targets in first year
Enhanced office efficiencies by leveraging modern technologies and tools that maximized daily workflow as well as security and integrity of all data.
Developed marketing plans and incentives to drive sales within existing client base.