SUMMARY:

Innovative business analyst with expertise in troubleshooting, technical writing, web site design, training, and professional development for legal, manufacturing, and communication businesses. Collaborative business partner with the ability to build and maintain strong relationships, improve systems reliability and security. Change agent who thinks strategically, executes tactically, and delivers superior service, value and innovative solutions.

CORE COMPETENCIES:

Report Creator | SQL Professional | Technical Writing

TECHNICAL PROFICIENCIES:

SQL: Queries | Functions | Triggers | Views | Tables | Indexes | Stored Procedures | Database Management

Business Intelligence: Microsoft Power BI | Report Builder | Visual Studio - all versions | Tableau

Database: MS SQL Server 2005, 2008, 2012 | SSMS and SSRS Intermediate - Advanced | SSIS - Intermediate - Advanced | SSAS - Beginner

Software: NextGen EHR (Electronic Health Records) - similar to Epic | HL7 | MS Office | MS Project | MS Publisher | Traverse Accounting Software | ERP Package with Process Automation

Languages: SQL | JavaScript | HTML | Excel | Access

Web Tools: Dreamweaver | Mobirise | ColdFusion | FrontPage | Fireworks | HTML | CSS | Flash | JavaScript | Java Applets | Node js

EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Ensured Documentation maintained in SharePoint with weekly Document Tracker updates at Confidential .
• Collaborated with disparate business groups to optimize the business and financial case for how technology will deliver their projects.
• Write technical requirements; define support requirements and processes to ensure work is delivered on schedule.
• Write definitions for business stakeholder priorities.
• Identify feature-level dependencies and establish milestone release criteria to manage unaddressed issues and detect resolutions, escalate, or find the appropriate owner to ensure highest level of quality

Confidential, St. Louis, MO

Contractor

Responsibilities:

• Troubleshooting, Teaching, Technical Writing, Web Site design and professional development
• Liaison between IT Application Team and multiple Business Managers from varying business lines clients, infrastructure teams, downstream applications teams.
• Dockets from inception to implementation and warranty
• Small to medium-sized, legal, manufacturing, communication businesses, training outfits, writing assignments, Ladue News, as well as for Non-Profits
• Web Site Design support and training for web design clients

Confidential, St. Louis, MO

Technical Writer

Responsibilities:

• Short-term contract with Confidential, writing How-To Manuals for the Helpdesk.
• Used ServiceNow for support documentation.

Confidential, St. Louis, MO

Business Analyst

Responsibilities:

• Worked with SSIS, SSMS, ColdFusion, Oracle, Teradata, and more.
• For details, see my online resume, address below.
• Created testable user stories using existing as well as newly created Templates.
• Assisted with moving the Department's workflow management tool to its servers.
• Using SSIS, VS2010, and ColdFusion to accomplish this.
• Drove projects from inception to closure and involved in the preparation of production implementation plan
• Analyzed application identified database objects and reports needed to be moved/updated.
• Ran regression tests to ensure quality. Documented processes assisted users with getting access to the new system.

Confidential, St. Louis, MO

Application Specialist

Responsibilities:

• Upgraded medical clinics’ software to the current version.
• Prepared Requirements documents, facilitated the creation of test Scripts for validation
• Clinics had unique templates for the doctor (or staff) to enter data into.
• Customized templates, using a built-in Template Editor, including SQL Stored Procedures.
• Crystal Reports - created Crystal Reports for the clinics.

Confidential

Business Analyst, Co-Owner

Responsibilities:

• Business Analysis and direct contact with owners/managers/Controllers to map out their future software and business paths
• Created reports for Confidential clients using various tools to retrieve data from the SQL database in a format request by the clients, with SSRS and other SQL applications.
• Liaison between IT Application Team and multiple Business Managers from varying business lines/clients, infrastructure teams, downstream applications teams.
• Created reports from TRAVERSE Accounting Software, an ERP package, written in SQL, .Net, and C#, (C Sharp).
• This is a state-of-the-art business software package. Currently using daily
• Manage diverse teams in dynamic and fast-paced environments
• Discussed the reporting needs of all clients. Involved gathering requirements, gaining an understanding of their business, and learning what was unique. Provided advice based on over 2 decades of experience.
• Successful execution and implementation of regulatory projects such as patent Applications etc.
• Drove teams towards time and cost-savings measures
• Maintained and audited SDLC documentation and built multiple process flow diagrams

Technical Environment: TRAVERSE, MS Office -MS Word, MS Excel, MS PowerPoint, MS Visio, SQL Server 2005, 2008 and 201