Business Process Analyst Resume

SUMMARY:

Seeking a challenging and rewarding position in VBA/Macro development as a value added resource in a creative/diverse organization for complex to simple, multi - tier VBA development.
4.5 years of experience in MS Office VBA development, Business Process improvements, SLA KPI and MIS Reporting.
End to End Process automations with MS Excel and MS Access based VBA development (incl. Solution designing-To-Testing and Implementation )
Worked as VBA Trainer.
Worked on variety of LEAN projects.
A highly self-motivated professional VBA developer, with a verifiable record of accomplishment, spanning more than 4.5 years.
Highly creative, multi-skilled, recognized as a results-oriented and solution-focused individual.

AREAS OF STRENGTH INCLUDE:

End-To-End VBA Development
Customized MS Office development
Confidential ® for SAP Implementation
SLA-KPI Reporting
Data Analysis
Eye for Detail

APPLICATION KNOWLEDGE:

Processing Application: SAP R/3 module (Accounts Receivable), Aviva MCH/Host (Hogan), Web based client information systems, IBM Host Mainframe application, Virtual Banker.

Skill Sets: MS Office with expertise in Microsoft Excel, VBA tools (Macro) development, Ms Access, Ms PowerPoint & Internet applications, LEAN methodologies, Visual basic 6.0 & Basics of SQL, HTML.

PROFESSIONAL EXPERIENCE:

Confidential

Business Process Analyst

Responsibilities:

Handling 8 clients in various domains like Finance & Accounting, Banking, Insurance, Pharmaceuticals, etc.
Understanding the various processes and help streamlining business with Automation skills.
Yellow belt trained and certified.
End-to-end VBA development for complex processes.
Documentation of the tools developed - User Guide and Technical documentation for future reference.

Confidential

Sr. VBA Developer

Responsibilities:

Working as a Sr. MIS Analyst/VBA developer for 4 processes.
Worked with Risk and Compliance Team to reduce risk factors from various processes by automating various manual processed involving risks.
Auditing of in-house macros as per GMAS standards.
All types of MIS Reporting (Includes various SLA KPI, Client specific reports)
Maintenance of various client provided macros.
SOP audit and finding Non-Value Added activities for Process improvements and automation of the same.
Providing innovative ideas as Business solutions to the clients in streamlining the process.
SLA KPI consolidation & reporting on daily, weekly & monthly basis.

Confidential

Sr. Process Executive

Responsibilities:

Reviewing processes to find improvement areas within AR department
Monthly/Weekly SLA KPI consolidation and reporting for AR process.
Transaction billing for AR process.
Review & improvements in Macros & maintenance thereof e.g. ICS 092(Unapplied Cash), Cash application timeliness tool, SLA report, Cr.-Dr. Matching macro, ECC vs. SAP, SLA-KPI Data collectors
Time and motion analysis.
Development of new VBA tools: Cash application timeliness & clearings timeliness, unapplied cash comparison analysis, ICA difference reporting Tool, Daily production data consolidators, Quality check tools, Quality sampling tools.
Preparations of Various types of Objective measurement presentations which played key roles in getting sign offs from clients.
Implementation of Confidential ® for SAP® & maintenance of already implemented Confidential organization.
Working as a bridge-function between client and Confidential for analyzing process conditions & designing improvement/automation solutions thereon.

Confidential

Process Executive

Responsibilities:

Successfully cross trained in 3 processes
Quality Check for 25 team members to ensure Quality work delivered to the client.
Quality & Performance improvements for processors in PIP (Performance Improvement Plan) by 100 % audit & brainstorming.
Providing refresher training to ensure error free work.
Implementing Process updates for the team to have the team working as per clients expectations.
Time & motion analysis for 13 sub processes.
Involved in mainframe automation for FTE reduction.
Automated SLA KPI reports to ensure 100 % quality of reports.
Providing innovative ideas as Business solutions to the clients in streamlining the process.
SLA KPI reporting and consolidation.
Operation support to team members at the time of heavy workload.
Arranging Team Building activities.

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