SUMMARY:

• Senior Business Consultant with over 15+ years of Information Technology experience in business analysis, deployment, testing and web development developing business processes and system solutions Utilities, Retail, Economic research, Telecom, Finance and Web Application
• Currently working as Senior Business Consultant for Confidential, USA.
• Experience in implementing services for ERP sustained by good analysis and implementation of delta requirements.
• Very much process oriented, providing quality deliverables in each ITIL phase with full customer satisfaction.
• Better understanding of tools like Service - now, JIRA & Confluence for Project purpose.
• Excellent facilitation, negotiation and conflict management skills.
• Handling & leading large sessions and workshops with senior management.
• Excellent Customer handling skills and ability to manager stakeholders.
• Experience in Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close).
• Expert in analyzing and helping to create procedural documentation, business/technical specifications, use case definition, and detail design.
• Techno-functional consultant with specialized skills in POS interface.
• Good understanding on the payment process for various payment services and their compliance.
• Strong skills in Retail functions like Retail POS interface, Inventory Management, Promotions, POS Store Functions & Pricing.
• Experience in implementing POS sustained by good analysis and implementation of delta requirements.
• Ability to work in an extremely dynamic and fast-paced environment.
• Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting for complex information systems management.
• Worked on Onsite-Offshore model, coordinating multi cultural development teams across time zones
• Ability to research and recommend various process improvements, compliance and best practices to enable the delivery of consistently high quality products.
• Extensive Knowledge in Technologies like J2E,.Net,Unix,SQL and Oracle.
• Very much process oriented, providing quality deliverables in each phase with full customer satisfaction.

PROFESSIONAL EXPERIENCE:

Confidential, SFO, CA

Senior Business System Analyst/ Scrum Master

Responsibilities:

• Doubled as back-up solution consultant / solution architect when needed, to enable optimal data models to support emerging channels.
• Providing responses to all parties involved in a project, including infrastructure Teams.
• Working with various integration with systems for Retail like OMS (Sterling, DTCMO), Marketing, ECOM, Loss Prevention.
• Also working closely with RMS - Oracle Merchandising system for all transactions, generating TLOG to RMS and configurations.
• Validating Loyalty data integration with 3rd party vendor KOBIE for this project from POS.
• Assisted in weekly review of customer volume of email generated and periodic quality control of customer data model, to ensure no lag in customer campaigns, and optimal performance of database, especially during peak times (holidays, special launches etc).
• Working and facilitating with 3r Party Vendor Red Iron and Verifone for any product upgrade & build updating with the current system.
• Creating Release plan for Stores for deploying projects related to Stores.
• Very good understanding of the Mobile/PDT - POS played a vital role in the integration to the downstream systems like RMS, Sterling, Marketing.

Environment: SAP Triversity POS,NCR POS, Oracle Retail, Oracle,MSSQLserver,PDT,MongoDB,.Net, XML, Webservices, Powershell, Verfione PINPAD, NCR-AMS, NCR-EOM,ECOM

Tools: Elastic Search, Kibana, Service-now, Confluence, JIRA

Confidential, Charlotte, NC

Business Analyst/Data Consultant

Responsibilities:

• Configuring & Integrating Fujitsu POS sustained by good analysis and implementation of delta requirements.
• Sending incremental load from GOLD to Fujitsu POS using .Net framework & Webservices in XML format for POS PUSH.
• GOLD Integration with POS systems from Family Dollar to Confidential .
• Fully involved in Data mapping from Family Dollar to GOLD to POS.
• Integration Testing from FamilyDollar to GOLD to Fujitsu POS touch points.
• Testing end - end for POS sysetms with application testing in downstream process.
• Involved in data requirements for Discounts & Mix Match Promotions. Also setting them up in POS.
• Work in Agile environment with process oriented approach.
• Also involved various testing for Bottle deposits, Incomm fee, EBT cards also in data integration.
• Reporting identified Bugs and create Incident tickets for all issues identifed in Fujitsu Tool Triolesd.
• Involved in setting GOLD data for Family Dollar to Fujitsu POS. Outbound & Inbound from Fujitsu being tested manually end to end.
• Involved in Store Workflow from Opening to Closing.
• Verify and perform root cause analysis for the bugs reported by the team.
• Tracking results and creating reports and recaps of current promotions

Environment: Fujitsu POS,GOLD Retail, Oracle Retail, MapForce, Oracle, PDT, Java Spring,.Net, XML, Webservices, JIRA, Confluence

Confidential, Los Angeles, USA

Business Analyst/ Consultant

Responsibilities:

• Configuring & Testing SAP POS sustained by good analysis and implementation of delta requirements.
• Demandware Integration & testing with POS systems for Web orders.
• Functioning of Web Orders & EOM through third party Demandware Solutions.
• Application has been developed using C# and .NET Framework 2.0 for validating credit card transactions.
• For PCI verification configured Tokenization process for all credit card transactions.
• Also involved in masking credit card data when used with in the retailer while sending to third party vendors like RESA, Aspect.
• Involved in Polling of POS for optimizing the existing system.
• C# manual testing is used in the integrations sytems like RESA & Aspect for Tokenization changes.
• Testing end - end for POS sysetms with C# Manual application testing in downstream process.
• Providing responses to all parties involved in a project, including infrastructure Teams.
• Maintaining internal and external status reports for testing.
• Preparation Test scenario’s, Test Cases and Test Plan
• Reporting identified Bugs
• Review of Test Scenario’s & Test Cases
• Conduct manual system integration testing of POS applications; Update test results using Quality Center.
• Participating in morning status meeting.
• Report defects found during system integration testing into the incident tracking system; Generate diagnostic files to be reviewed by developers .
• Verify and perform root cause analysis for the bugs reported by the team.
• Involved with various integration systems like WMS, Lawson, Aspect, Merkle(CRM),Kronos(Time reporting)
• Good understanding on the Bluemartini & Ecometry integrations.
• Adminstering & Coordinating presentations, meetings and other regroups
• Supporting Account Team in the day-to-day communication to Staff and Clients
• Tracking results and creating reports and recaps of current promotions
• Checking SAP MDM & POS systems are aligned with latest upgrades and service packs.
• Good Understanding of POS web orders & through Demandware.
• Involved in 2E Encrypt Upgrade for Retail POS, Perform POS Checkout software solution testing
• Verify fixes provided by developers to software issues found during testing

Environment: AFARIA, Retail, SAP POS, Oracle Retail,C#,Asp.Net,FirstData,2Encrypt

Confidential

Retail POS Consultant

Responsibilities:

• Experience with MDM/Active Directory integration with POS testing.
• Experience with Exchange ActiveSync and iOS devices
• Configured and performed Testing of Point-of-Sale Data on various platform with real time inventory visibility across stores
• Providing day-to-day Testing scripts & results for the client's application for management of mobile applications and POS
• Strong skills in SAP Retail functions like Retail POS interface, Retail Pricing, Store keeping, Merchandise dist. & collective purchasing.
• Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.
• Have In-depth knowledge of mobile device troubleshooting methods - both client and server-side.
• Good knowledge and understanding in Enterprise Server Management (ESM),LDAP/Microsoft Exchange, Exchange Active Sync & Sybase-iAnywhere-Afaria
• Good exposure to iOS, Mobile Application lifecycle management, Mobile security aspects, IPSec, and security protocols.
• Have the ability to set up and troubleshoot a MDM environment and support upgrades to the environment.
• MDM functionality typically includes over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, ruggedized mobile computers, mobile printers, mobile POS devices, etc. This applies to both company-owned and employee-owned devices across the enterprise or mobile devices owned by consumers.

Environment: AFARIA, Retail, SAP Netweaver Gateway, OData services, Android SDK, IOS, Remedy QC, .Net, Salesforce BI Reporting

Confidential

Retail Sales Consultant

Responsibilities:

• Mobile Device Management (MDM) in iOS, Android, Windows Mobiles & Rugged Devices.
• Experience with MDM/Active Directory integration to Mobile Devices.
• Installation of Afaria Server Components such as Afaria Server, Feature Packs of Afaria, Afaria Administrator, Hotfixes of Afaria, i-OS Provisioning Server, Relay Server, Portal Package Server.
• Configured and performed analysis of Point-of-Sale Data on various platform with real time inventory visibility across stores
• Creating Tenant, Client Groups, Profiles and Channel Managers to manage end user mobile devices using Afaria Administrator Portal.
• Expertise in developing Mobile Business Objects & Workflows using Sybase Unwired Platform SDK & Tool kit.
• Expertise in UI development for Android Mobiles
• Have In-depth understanding of mobile devices with hands-on development, testing, and debugging experience.

Environment: Sybase Unwired Platform, Android SDK, Retail, IBM POS, XML, Webservices.

Confidential

Technical EP Consultant

Responsibilities:

• Participate in requirement analysis, Data Analysis and understand the functionality of the application.
• Responsible for designing and assimilating technical facilities for the project.
• Comprehend the integration feasibility of the application as it involves huge systems like SAP and Mainframe
• Arrive at resolutions through consensus
• Involved in design and development of iViews, Pages, Worksets and roles in Enterprise Portal.
• Strong understanding of common Systems Development Lifecycle methodologies, including Waterfall and iterative approaches like Agile / Scrum
• Developed JSPDynPages, Beans, and JSPs for various business requirements and created iViews from par files.
• Configured ESS for Benefits enrollment, change beneficiary, addresses change.
• Customized ESS iViews according to business requirements.
• Worked in content management tools like ediabin, Teamsite
• Web Technologies like Asp.net, Webservices, XML.
• Manage Issues by
• Identifying them.
• Identifying the owner and target date for resolution.
• Arrive at resolutions through consensus.
• Tracking, managing and escalating appropriate issues in a timely manner.
• 5.Implementing Defect Prevention & Cause Analysis Resolution(DP CARR)

Confidential

Senior Software Engineer

Responsibilities:

• Involved in Requirement Gathering, High & Low level design.
• Design of POC for 50 screens using HTML.
• Created Knowledge Management Process document (KMPD) for the whole application.
• Complete coding of Rules Engine, (~1K lines of code using Oracle Stored Procedures).
• Java Coding in some modules and interfaces like Active Directory & Livelink area.
• Prepared UTC & STC for the Full Project, especially for Active Directory & Livelink area.
• Involved in Bug fixes, Impact Analysis and Deployment of the code to the Production (UNIX) Box.
• Actively participated in the Service review Meetings updating the client with the status of critical defects and enhancements.
• Served as an active member of the implementation team and carried out unit testing of the system

Confidential

Software Programmer

Responsibilities:

• Requirements Gathering
• Analysis and preparing the Functional specification document
• Designing and developing the Time Sheet, Status, and Issue Management Module.
• Creating stored procedures and involved in integrating all the modules.
• Actively involved in System Testing, Unit Testing for all these Modules.
• Coding various modules using VB & ASP.
• Imparted training to the new user.