SUMMARY OF QUALIFICATIONS

I am a highly experienced professional with expertise in business process consulting, project management, productivity measurement and industrial engineering. My experience has spanned several industries including: healthcare, facilities management, information services and financial services. I am skilled in process mapping tools, Microsoft Office Suite of products and Six Sigma Methodologies Green Belt certified . I am a proven strategist that provides cost-effective yet innovative solutions to business problems.

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential

• Develop functional specification requirements and improve processes for McKesson's healthcare information system software application, Paragon.
• Developing process flows, functional specification requirements and use cases for the development of Paragon's new Ambulatory Care product.
• Created screen design modification and developed functional specification requirements for the Multi-Facility project enabling Paragon users to leverage clinical and financial data across multiple facilities.
• Member of the Six Sigma project team to improve the peer review process for project documentation.
• Lead business analyst for Paragon's adoption of the Electronic Health Record Incentive Program set forth by Centers for Medicare and Medicaid Services, Health and Human Services and the American Recovery and Reinvestment Act.
• Lead business analyst for Paragon's adoption of the International Classification of Diseases, 10th Revision, Clinical Modification and Procedure Coding System.
• Lead business analyst for Paragon's adoption of Method II Billing Requirements set forth by Medicare for Critical Access Hospitals.
• Member of the project team that wrote the functional specification requirements for Paragon's new Emergency Department software application.
• Write functional specification requirements for enhancements, defects and regulatory requirements for Paragon's financial applications.

Senior Business Systems Analyst

Confidential

• Define solutions requirements, designs, services, recommendations to business/systems problems and own the integrity of the solution through customer acceptance and final disposition of solution.
• Lead business analyst for creating workflow balance for the lines of business across Capital One that own multiple applications.
• Improved business processes to include defining the problem, identifying key shareholders, mapping the current state process, root cause analysis, research, defining metrics, mapping the future state process and implementation.
• Developed, maintained, managed and delivered technical information and documentation to the appropriate audiences throughout the project lifecycle.
• Interfaced with management, users, and information technology professionals to create high-level conceptual solutions to business problems.

Compliance Advisor Enterprise Senior Associate

Confidential

• Developed and implement governance processes to operationalize overall metric strategy and positioning within CRM
• Created detailed and high-level process maps with regards to state and municipal contract regulations Pay-to-Play laws and state lobbyist registration procedures.
• Performed research for state and municipal Pay-to-Play and lobbyist registration laws. Gathered, analyzed and documented data from surveys that were administered to help the corporation with compliance for state and municipal Pay-to-Play laws and lobbyist registration laws.
• Utilized Microsoft SharePoint to house and manage project documentation, create surveys, question and answer forums, project schedules, calendars, contact lists, tasks and events.
• Member of project management team to implement Compliance Risk Analysis System CRAS tool into the new combined company of Wells Fargo and Wachovia. Performed comparative analysis of existing Wachovia tools and the CRAS tool, interviewed users, performed gap analysis, and worked with Wells Fargo technology team to provide access to CRAS for legacy Wachovia employees, domestic and international.
• Managed the implementation and ongoing submission of metrics for performance scorecards measuring compliance to federal regulations.
• Provided significant contributions to the implementation of the metrics and required reporting infrastructure across the business unit.

IT Process Improvement Senior Analyst

Confidential

• Provided process improvement and customer support for Wachovia's Business Integration Services BIS Division.
• Piloted the use of new and innovative tools and facilitated cross training forums to increase the level of adoption.
• Analyzed workflows and process designs and looked for process improvements around our key support areas.
• Helped to identify knowledge gaps on the team and helped to develop an action plan to cross-train peers.
• Provided process training and support required for the deployment of new roles and functions resulting from
• outsourcing and new strategic business relationships.
• Adhered to the System Development Lifecycle framework and served in a project management function for the
• deployment of document storage and archiving solution Documentum for the BIS Division.
• Identified and assessed business risks in critical processes, projects and work efforts, redefined processes,
• performing frequent due diligence to optimize workflow and ensure adequate controls.

Senior Systems Analyst

Confidential

• Provided superior production and customer support for Wachovia's Business Integration Services Division.
• Conducted research and analysis to provide recommendations for process improvements in the areas of production support, data quality validation and project workflow.
• Supported data validation regarding changes, enhancements and monthly updates to the data warehouse environment by utilizing SQL queries.
• Managed cross-functional teams to deliver quality product, excellent production support and ensure successful execution and completion of projects.
• Developed documentation as necessary for product support and project work, to include data gathering and analysis, writing business requirements, functional requirements, test scripts, risks assessments, root cause analysis, status updates, and developing source to target data mappings.

Process Consultant

Confidential

• Provided process consulting services to Silas Technologies customers. Provided market-oriented research for Silas Technologies products and services.
• Authored two white papers that discussed the importance of process improvement, workflow and associated metrics.
• Coordinated marketing efforts through tradeshows, conferences and magazine publications.
• Developed process workflows using advanced process mapping tools to help clients improve process efficiency.
• Performed market research and analysis for Silas Technologies, Inc. applications monitoring tool for the healthcare industry.

Management Engineer/Consultant II

Confidential

• Utilized project management skills to facilitate the implementation of Premier Operations Outlook labor management and productivity monitoring tool at various hospitals.
• Advised clients of the benefits of labor management and trained them on the use of Premier Operations Outlook
• Analyzed client source files payroll, general ledger, and workload measures to facilitate installation of Premier Operations Outlook , which was utilized to provide productivity measurements and benchmarking data to the client.
• Audited client data submissions to insure database integrity.
• Identified and implemented opportunities to reduce operating costs and improve process efficiency.

Industrial Engineer

Confidential

• Monitored and evaluated document flow, developed initiatives to enhance/optimize the process when required.
• Developed standard operating procedures for the Work Management operations. Evaluated the efficiency of document flow from start to completion.
• Supervised branch personnel, including review and analysis of staffs' work performance.

Industrial Engineer

Confidential

• Tracked all major construction projects on Fort Belvoir exceeding one million dollars.
• Served as an advisor to the Deputy to the Commander for Development concerning management engineering processes.
• Coordinated facility user activities, local community, National Capital Planning Commission, and various state and environmental agencies.