PROFILE

• More than 20 years of experience as a Business Analyst / Business Systems Analyst within IT/IS environments and educational background in information technology also in a role of a programmer analyst, process specialist, web/ software/ data developer, tester, trainer, documentation specialist
• Support all phases of SDLC: software / web / database development, configuration, testing/QA, training, help desk, network, security, finance/ accounting, procurement, operations, marketing, sales, HR
• Specialized in process analysis modeling, engineering/ re-engineering, current/future state process AS-IS/TO-BE mapping, process documentation use cases: workflow/ swim-lane diagrams, data modeling, GUI
• Strong data governance stewardship: data entity, metadata, redundancy, unused data management, logical/ physical data modeling, mapping, conversion, migration
• Extensive experience in requirement facilitation and elicitation requirement change management, translate business to functional/ technical requirements, trace-ability conduct validation, approval sign off
• Strong knowledge experience in COTS implementation 10 projects , technology configuration, 3rd party application integration UI / data mapping provide root/ gap/ risk/ issue analysis
• Experience in multi-application large, matrix environments, supporting various industries: government, healthcare, education, telecommunication, logistic, natural-gas distributions, supply chain, retail
• Strong mock-up, prototyping, wireframes layout graphical presentation skills with ability to put technical information into readable and well-structured document/reporting using crisp and concise language
• Immediate self-starter, able to gain quick understanding of essential elements of an IT product and end-user needs, ensuring that project is completed ahead of schedule, superior attention to detail
• Excellent analytical, mathematical and critical thinking productive working relationships strong organizing, prioritizing, multitasking management, with ability to meet customer needs deadlines
• Communicate clearly, tactfully and effectively ability to interact with all levels within organization including senior executives, managers, vendors, internal groups one-on-one, technical, non-technical teams

TECHNICALSKILLS

Business Analysis

Manage full project software/system development life cycle. Provide efficient and effective requirement gathering. Interact with clients, IT/IS/ICT members and senior management from related areas to identify business/user needs. Collaborate with stakeholders, vendors and matter experts from business and technical domains. Work with IT/ Systems development teams. Gather information, perform analysis, business process data modelling conduct testing and training. Translate business solution functional/ non-functional requirements into high-level, detailed technical specifications. Provide Risk, Issue, Gap, Root Cause, Change and Re-engineering analysis management. Manage multiple ERP projects. Expertise in Change Management, COTS commercial of the shelf projects, technology integration and implementation. Combine traditional waterfall, iterative, spiral, Agile methodologies. Experience in client/server environment, ERP architecture, SaaS, Operating and Service Level OLA/SLA Agreements. Use various techniques, approaches and best practices in ITIL, Lean Six Sigma BABOK, PMBOK

Facilitation/ Requirement Gathering

Obtained requirement decomposition, facilitation and elicitation. Provided intensive communication with stakeholders and project teams captured business, user, solution functional/ non-functional and transitional requirements. Used various requirement gathering techniques: workshops/ JAD sessions, interviews, focus groups, prototyping, process, data, use cases, observation, existing document review. Maintain action items/deliverable logs, issue logs, change logs. Assist in stakeholder selection, prioritising, requirement change management. Conduct requirement trace-ability, validation, obtain requirement approval and sign off.

Business Process

Provided process modeling, current and future model operation and 'as is' / 'to be' mapping. Conduct process engineering/ re-engineering, process decomposition and change management. Document use cases and accompanying workflows. Support Role Activity mapping.

Use Cases, Flowcharts Diagrams

Use UML/ RUP/ Visio and similar diagraming tools. Develop and document Use Cases including textually outlined process narrative: attaching workflows, swim lane/ cross functionality, data models, component sequence diagrams, prototypes, security read/write permissions

Database Management

Ensure data requirement gathering, analysis, Logical/ Physical modeling, data cleansing analysis, manual control and correction. Provide Data architecture, conversion documentation, mapping migration from source to target data. Strong RDBMS concept knowledge. Document data rules and data flows. Provide analysis of data elements, KPIs, times, volumes, files, databases, interfaces, and compliance applying to an activity. Validate and prevent activity data redundancy. Support damage detection and health remedies of damaged data. Manage data warehousing, meta data, reporting and analysis, including business intelligence / analytics provide strong DBA scripting, querying, Oracle SQL

Quality Assurance/Testing

Conduct reviews to assess quality assurance practices create Test Plans, Test Data, Test Strategy Scenarios, and Test Cases/Scripts. Test software applications, data accuracy, functionality, interoperability and vulnerability, Supervise testing of system enhancements, security and privacy policies. Outline Test Results. Support hardware software testers/teams. Perform unit, system, data, regression, user acceptance UAT , functional, usability testing, etc. Write test-evaluation report specifications. Conduct logs and other tracking documentation of problems, errors, bug, incidents provide retest reporting

Documentation

Write Work Requests, Business Cases, Value cases, Project Charters, Project Plans, Cases of value, Product Portfolio/ Project Scope, Business Requirement Documents BRDs , Process/ Use Cases, Business Policies, Rules Procedures, User Manuals, Online Help, Quick Reference Guides, Installation and Set-up guides, Information marketing Sheets, Online Knowledgebase. Document Reports, Change Management checklists, Gap analysis logs, and Traceability matrixes. Create RFPs and investigating buy build options. Present GUI samples/ prototypes/ wireframes/demos. Document network specifications, diagrams and topology.

Training

Assess end-user training needs during the implementation post-implementation process. Provide training planning, scheduling delivering. Responsible for knowledge transfer. Recommend improvements, modifications support of user training. Utilize training using various presentation tools.

Project Management and Coordination

Support project management and coordination. Collaborate with project teams clarify deliverables to ensure projects are delivered to meet business needs and deadlines. Support risk scenario analysis, future states, risk assessment, budget planning management plan, budget planning provide intensive project status reporting.

Web Sites, Portals / E-Business

Support process of conceptualization, planning, modeling and execution of content and presentation delivery. Create web-based applications, website structures, wireframes identify content strategy/ hierarchies. Knowledge of HTML/XML/CSS Java/Flash/Java script, layers, links and page subject content, browsers, created Web test plans, test cases/scripts, test flows

Security Analysis

Knowledge of Security Organizations Software, Network, Data, Web Security

Software Packages

Proficient in MS Office Access, Excel, PowerPoint, Word, Project, Visio , UML/RUP, PowerDesigner, SmartDraw, SharePoint, Microsoft RQM/ MTM fort testing, Adobe Illustrator, Photoshop, AdobeReader , AutoCAD, 3D CAD, SolidWorks 3D Design, Graphix Advantage, Landscape Home 3D

Programming

C/C , HTML/XML, Java, Visual Basic, PL/SQL, Oracle, .NET, ASP, Flash, COBOL

Network

Internet, Intranet, Ethernet, understanding LAN and WAN protocols TCP/IP, SMTP, FTP, ISP, POP3, HTTP, TFTP, OSPF, ARP, VoIP , Citrix, PIX firewalls, familiarity with CISCO/Netopia/Zyxel routers, Proxy Servers, IIS, J2EE, Solaris/SCO UNIX, Linux, Novell, 2003 Server, Exchange Server

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst/Process Consultant

Procject Overview

FileNet Documentation-process improvement for banking industry. Provided business analysis and architecture used ITIL, Six Sigma best practices, communicating remotely with business and ICT, supporting multi-stakeholders. Responsible for limited project life cycle development

Facilitation/ Elicitation

Lead business/ functional requirement gathering/facilitation on processes/ data, provide process reengineering, change management, quality control, risk and weaknesses identification design review, prototype presentations, maintain motivating communication among business and technical multi-stakeholders, ensure validation, approval, sign off.

Business Analysis/ Processes

Outline detailed processes, create VISIO workflow, and UML diagramming, supporting documentation of approximately 35 use cases: Credit approval process, Loan approval process, income verification, Document release, Settlement, Closing, Archiving, etc. Identify gaps/risks within processes and systems, document business rules, conduct issue management structure secure information sharing identify opportunities for improvement ensure high-level decision making

Testing

Lead Quality assurance create test plan, strategy, test cases/scripts writing and support training prior testing, quality control

Confidential

Senior Business Analyst

Project Overview

Assisted in creating Strategic Action Plan for Canada Health project - FNIHB First Nation and Inuit Health Branch - Atlantic Region

Responsibilities:

• Assessed eHealth Infrastructure Program eHIP performance from 2006-2010 and provided a base of evidence to support decisions regarding eHIP current future initiatives.
• Reviewed eHealth programs availability within the Region and provided analysis of the current issues and future needs for Canada Health FNIHB program implementation.
• Reviewed and sorted intensive findings, meeting minutes/reports and on: capacity and readiness people, staff and training needs network and current communication issues information technology, diagnostic tools
• Analyzed communication tools data exchange and security privacy policies/ rules technology, including Internet, mobile, computers: electronic messaging systems tele pathology, remote monitoring systems medical records electronic prescribing lab radiology information systems
• Obtained certificate IBM Curam Associate Business Process Analyst, a software covering Healthcare and Social Program Management SPM organizations, responsible for the delivery of essential services: Health, Social security Pension, Military Veterans Affairs Human Resources
• Integrate human / medical assistance and service processes such as Supplemental Nutrition Assistance Program SNAP , Temporary Assistance of Needy Family TANF , welfare, child protection, child support, unemployment insurance and similar applications such as Medicaid, Meditech, Medicare

Confidential

Senior Business System Analyst

Deliverables Overview

Completed four 4 projects: SLIM - Davey TreeKeeper TACS Multiple Document Upload TACS Workflow SLIM - GIS Roadmap. Responsible for design of approximately 70 processes conducted change management, data conversion, gap problem solution, prototype presentation, application development, testing training. Responsible for GIS TACS Workflow business case and for TACS completed Phase 1 RFP documentation. Used ITIL set of practices, iterative/Agile methodology. Information Technology department member.

Facilitation

Ensured intensive collaboration with stakeholders, process owners, business partners, DTK vendor, project teams and leadership. Prioritized deliverables, conducted interviews, workshops/JAD sessions 5-10 stakeholders , requirement facilitation, outlined risks, quality and prototyping presentations/. Obtained operational metrics collected requirements for Workflow RFP negotiated with application vendors.

Process Engineering Change Management

For Davey Tree Keeper DTK application updated approximately 20 current manual processes: clarified missing steps, roles and tasks. Designed over 40 use cases, outlined processes, created accompanying workflows, mapped policies and business rules. Designed 'to-be' processes on: Multiple Document Upload to a Singe Account to a Multiple Account.

Data Conversion

Mapped DTK SLIM databases tree inventory , included business rules, enabled data conversion integration. Defined backup requirements. Identified data for reporting needs.

Testing

Created test plan, strategy and test cases and scripts for Multiple Document Upload. Provided acceptance testing support. Responsible for application integration testing and Q/A by monitoring process engineering and requirement definition. Created test data.

Training

Articulated process re-engineering steps with the business through Davey Tree Keeper DTK training sessions and presentations.

Tools: Visio, SharePoint, PowerPoint, MS Project, Workflow, Oracle, CRM, testing tools

Confidential

Senior Business System Design Consultant

Deliverables Overview

Completed two 2 projects: development of eFacility web-based software upgrade of TSIS-High Profile Incidents. Responsible for eFacility software development life cycle SDLC , designed for 8,000-10,000 users and over 3,000 facilities within Alberta. Responsible for process/data modeling, workflow network diagramming, prototyping, software specifications, UAT, training. As a Business Analyst leader, reported to the Project Director. IT department member. Used waterfall/ iterative/ Agile methodology, ITIL modeling standards

Project Management Support

Ensured project planning and status reporting used PowerDesigner tool

Facilitation

Provided intensive communication with internal external stakeholders, end-users, technical teams and upper management. Conducted team workshops, JAD sessions 10 stakeholders intensive individual meetings with Business Domain Experts. Ensured Enterprise requirement facilitation on people, processes, data, security, network, policies. Created meeting agendas, meeting minutes conducted follow up, change management, validation, approval and sign off.

Process Analysis

Identified manual processes and their steps analyzed roles and tasks for future to-be state and created about 50 use cases : approximately 40 new processes for eFacility application with attaching workflows. For TSIS-High Profile Incidents application module, created 10 futures use cases

Business Web Application Modeling

Reviewed business/user requirements for eFacility, custom software. Actively participated in re-engineering of all manual and functional tasks into complete cross-functional processes, interacting with external users Alberta province and internal Alberta Transportation users. Provided intensive support to developers, creating software specifications, network diagrams, data flow, GUI. Documented BRD, Business Cases Charters, tracing-ability matrixes, Read/Write permission matrixes, security access matrixes user authentication active directory standards designed all needed wireframes/ prototypes for eFacility web-pages including electronic reports .pdf outputs. Designed new pages/ interfaces for TSIS, including mobile phone automated texting. Added new features search engine, automated emails, blogging, and dashboard .

Data Governance Stewardship

Supported existing data analysis, eFacility logical/ physical data modeling, data flow presentation. Documented data business rules, ensured data mapping migration from old to new systems data backup, scripting, behavioral/predictive analytics supported reporting

Testing

Structured test plan and strategy, create test cases, scenarios and scripts, conducted UAT/BAT. Conducted test execution, checklists, incidents log and tracking, re-testing, issue, bug and problem reporting and troubleshooting documentation. Prepared extensive test data for acceptance testing. Performed various testing types such as unit, system, compatibility, acceptance, software performance, functional and non-fictional, data testing. Focused: web browser testing, login authentication / authorization, functionality, security, navigation, load, link, usability, stress testing, mobile connectivity.

Training

Provided TSIS-High Profile Incidents training material prior to UAT

Tools

PowerDesigner BA documentation, used also for project planning , IBM RQM test planning, test cases, scripting, execution, retesting UAT/BAT , Oracle, SQL Server , RTC, PowerPoint, Visio, SharePoint, MS Office

Confidential

Senior Business Process Analyst

Deliverables Overview

Responsible for business impact analysis for Edmonton Fleet Service project in integration of existing SAP and the new Asset Works COTS system. Responsible for about 150 processes and their review. Analysed existing documents on processes, gaps/ risks/ technical requirements, policies/rules and roles. Reviewed COE best practices and standards, current/future BRDs. Leading role in requirement gathering /facilitation, workshop and process analysis and validation with Business Experts and Vendors. Reported to the Project Director, collaborated with IT department.

Impact Analysis

Analysed impacted areas: People, Processes, Policies and System. Escalated concerns in consistency and completeness of existing documents. Spotlighted manual activities and interaction among Excel, Access, Outlook, SAP and Asset Works software. Initiated additional impact review of data model/flow and synchronization of the systems

Processes, Roles, Policies

Reviewed 80 Current State and 70 Future State swim lanes. Textually outlined all processes identified hidden, incorrect and inconsistent activities within processes. Verified the Business Process Modeling completeness: identified missing processes sub-processes and inconsistency in the process/activity order. Created RACI documentation with detailed role-activity lists.

Data Management

Monitored data repository progress. Verified data modeling progress, data conversion and completeness, data mapping

Training

Created Work Instruction template for Asset Works with data input identification on Required, Optional and Condition fields. Completed introductory part explaining the main-page features

Testing

Initiated reuse of business process documentation for Test scripts Test cases. Supported HR and PeopleSoft analysis by querying Current Future Roles, HR Job Specification and PeopleSoft report. Reviewed future state changes and related Functional Requirements. Supported compatibility and acceptance testing

Tools

MS Office including Project , Visio/UML, SAP, Oracle, PeopleSoft, SharePoint

Confidential

Senior Business Analyst

Deliverables Overview

Supported five 5 projects: Administrative Systems Replacement ASR within Pharmaceutical team: Point of Sale POS Prescription Monitoring Program PMP Electronic Procurement Electronic Claim Submission. Supported projects for health insurance, healthcare applications, pharmacy, benefit plans, finance. Verified accuracy of existing healthcare/ pharmaceutical business rule/policies and the latest Government regulations, Health Informatics in Health Services Delivery, Health Management Systems, Research, Clinical Care and Health services administration. Ensured adoption of data technology standards HISCA , health standards alignment with approved provincial, national international standards and collaboration with stakeholders. Collected personal information was in compliance with the Freedom of Information and Protection of Privacy Act FOIP and Health Information Act HIA

Process Analysis

Leadership role within department as part of Administrative Systems Replacement ASR project in process/data modeling, analysis, mapping, workflow, data flow, rule analysis and Use Case/UML documentation for POS and SIGMA. Analyzed and documented processes, procedures and attaching rules for existing POS software including data transaction options for the new information systems such as electronic or real time transaction. Compared current mode operation as-is and future to-be resolution. Structured update of data dictionary with codes/messages for rules engine concept.

Facilitation

Conducted walkthrough facilitation with all levels of business/IT with business experts, sponsors, users developers 5-20 individuals . Conducted workshops, meetings, requirement gathering aligning with IT departments through one-on-one, group meetings and JAD sessions. Created meeting presentations, plans/agendas notes minutes. Obtained signoff for formal handover to technical team.

Business Analysis

Responsible for Work Requests completion, requirement collection/refining and translation to technical requirements. Focused development, change management, support service procedures data, application, web development/maintenance. Analyzed software/data components, quality assurance participated in process/software re-engineering root-cause analysis. Documented issues, changes, risks, customer support and provided resolution feedback. Used iterative/agile methodology. Together with the Business experts, analysed legal issues and medication claim fraud indicators: risk in timing and the ability in recognizing medication quantity compound medication claim duplications, returned visitors frequency

Data Governance

Responsible for ASR project data conversion/flow for Group Enrolment, based on Use Case template. Analysed different systems for replacement efficient data integration/ synchronization of the existing system. Supported PMP medication code with meta-data model maintenance and data repository. Provided extensive SQL scripting, statistics analysis and performance measures

Web Application Testing

Actively supported existing software/ processes testing electronic data transaction. Created test plans, scenarios and cases. Conducted system user acceptance testing UAT of POS application and Electronic Procurement website - designed for the Government end-users AHS . Tested meta-data conversion for PMP application. Created test strategy for Procurement website and defied effective multiple user testing, performance. Performed and supported acceptance testing, browser testing, authentication / authorization, functionality, usability, security, navigation, load, link, stress testing

Tools: MS Office Access, Excel, Visio, PowerPoint, Project , Oracle, SQL Navigator, POS, Data Designer

Confidential

Business Process Analyst

Deliverables Overview

Responsible for Aliant Integration Modernization AIM project - Bell Canada/ Bell Mobility operation improvement within Atlantic Region. Worked in a highly complex matrix multi-location environment Atlantic Region, Quebec, Ontario . Conducted change management and work on 300 processes for: service operation on mobile phone, SAP, CRM, prepaid/ consumer/ corporate, activation, cancellation, credit, collection, number management/ changes across Telco, channel management, financial, e-billing, billing cash/ revenue/ roaming, order fulfilment, IDR, products services, payment plans, service packages, Bell dealers, etc.

Facilitation

Assisted intensive workshop/JAD session facilitation 5-25 participants maintained session schedules, created session agendas, coordinated resources, minutes, introductory presentations. Gathered, and compiled information into documents with the purpose to: help to identify issues, associate work activities and visualise systems. Managed action item of approximately 100 individuals and provided requirement validation, approval, sign off.

Business Processes Policies

Focused process modeling, engineering/re-engineering, change management, issues gaps. Reviewed more than 200 existing processes, improved process model, rules and accompanying flowcharts. Identified differences between Current and Future operational mode, documented known differences. Provided process design/ re-design. Supported all departments within Bell Canada. Identified 80-100 new processes and outlined Use Cases documents workflows, attached policies and business rules. Provided basic CRM, SAP Telecom application mapping. Distributed Notes Reports, provided feedback review. Identified on how to add a new dealer on an existing dealer principle set up of a brand new dealer addition of a new dealer adding a new retail outlet. Reviewed Web-based applications and self-support tools, their usability and functionality.

Data

Reviewed data flow and business rules completeness for some of applications

Project Management Support Coordination

Maintained project plans and schedules. Determined deliverables status and assigned tasks progress.

Training/Testing

Created training cases and tracing ability matrixes, reused Use Case/UML documents for testing and training. Covered UAT and integration level testing.

Tools

Visio/UML/RUP, SAP, CRM, Excel, Access, Project, Oracle, SQL, Agile, PeopleSoft, SharePoint

Confidential

Business Systems Analyst

Deliverables Overview

• Completed five 5 COTS projects: OSS/BSS, VoIP, SecureNet, SafeFile, Kaseya. Supervised Call Centre Incident Analysis, Help Desk Training, CRM, Internet Diallers, Speed Boosters, E- Worked in a highly complex matrix multi-location, multi-project, multi-vendor environment. Responsible for full software development life cycle support: requirement facilitation process re-engineering , documentation, project plans, Mail, Website update. Created 400 use cases/processes. Assisted in ITIL and ISO standards interpretation. Used iterative/agile methodology. Outlined operating service level agreements, policies and procedures. Documented w3 ISO policies, business rules. Supported Government offices, Healthcare Cancer Care Ontario , Banking companies, Schools/ private colleges. Leading BA responsibilities including Project management, planning coordination. Reported to the company CEO, VP for Special Telecommunication Projects and Telecom managers. Supported IT/IS/ICT department within the company, external clients, their IT/ ICT, and SaaS environments.
• OSS/BSS Operational/Business Support Systems - Software designed for telecommunications service operation, n-tire development COTS project. Assisted in re-design of existing OSS to the new OSS/BSS application used in maintaining network inventory, service inventory, provisioning service, billing, e-billing. Analysed application integration data synchronization establishing consistency between integrated systems such as VoIP and target data source, focusing information system modeling with represented relationships, constrains, rules. Documented 50 Use Cases for processes in account management, purchasing, inventory, product catalogue activation management, billing, e-billing. Wrote user manual more than 100 pages , online help.

VoIP

Voice over Internet Protocol - IP telephony is set of facilities for managing the delivery of voice information using the Internet Protocol COTS project. Deliverables: Created Project plan, charter, project scope, 40 processes/ Use Cases on prepaid and post-paid VoIP services on One Time Recharge, Auto Recharge, Account History, Contact Information, Current Balance, Change Password, Balance Transfer, View Rates, Calling Options, Time/Balance Messages, One Step Dialling, Speed Dials. Ensured document re-usability for gap, change analysis and re-engineering management. Supported GUI design of external client web self-care portal captured business processes. Organized web usability, functionality, security testing in group pf 25 users. Analysed two-way file synchronization data harmonization with OSS. Assisted in creation of ICM/ CTI diagrams, CTI application event flow analyzed features of Call Control/ Call Processing structure. Documented IVR script created Main Menu Call Schema. Initiated QA/testing of about 54 Error Messages. Created Support Service troubleshooting guidelines and escalation tasks. Created RFI/RFP for vendors of SmartReach, Pactolus, VoiceCool, and NetCentrex.

SecureNet

• Network security system COTS web-based project. Conducted full life cycle of server-based software changes. Analysed product features and benefits: firewall, IDP intrusion detection prevention , antivirus, FTP/SMTP/web traffic web content filtering. Created product scope document analysed available software/hardware platform and major features. Outlined details on VPN security, quarantine, Web site and page blocking. Tailored extensive application set-up, device network system configuration. Updated highly private Security Reports for Government offices, Education, Healthcare Cancer Care Ontario , Banking companies, Schools. Improved existing web-based portal on security incident reporting for clients. Analysed processes and documented 50 processes/ Use Cases. Created RFI/RFP for System Healthcare security risk, ISO agreements, AntiSpam, Firewall, Antivirus, IPS, VPN, Web filtering, Wireless.
• SafeFile Online, offsite backup data archiving software COTS, web-based project. Conducted software features change, focusing multiple computer archiving, encryption, continuously back up or on a predefined schedule, encryption, online access, login/data/file synchronization, version vector, conflict detection. Documented about 20 backup processes/ use cases on encryption algorithm selection, backup frequency set-up, archiving procedures and data recovery procedures. Assisted in ITIL - practices on Software Security Audit Management. Outlined operating service level agreements. Wrote marketing presentation, user manual, online help, FAQ, network questioner quick-start guide. Uploaded articles to Knowledge on natural human disasters, disaster recovery, data vulnerability, encryption algorithm types.

Kaseya

Server based software conducted changes on COTS web-based project for re-selling designed for remote PC maintenance management. Documented 200 business processes/ use cases and problem escalation on: Ticketing logs, Patch management, Schedule Updates, Configuration, Desktop Control, Remote Control, Reporting, Agent - Machine Status. Wrote User Manual 250 pages , on-line help

CRM/Call Centre

Incident Analytics, Troubleshooting Procedures: Responsible for review, update and organization of existing documentation on Help Desk/ Call Centre procedures. Organized incident audit logs: problem resolution description, and categorized them as connectivity, web, e-mail issues. Verified accuracy completeness of CRM-Service Support configuration checklist for service scheduling, incident logs, templates for e-mails, contracts. Created 100 processes/ Use Cases troubleshooting processes with accompanying Visio flowcharts. Outlined Tire I/II/III escalation procedures including access lists, log in authentication synchronization, configuration. Outlined operating service level agreements. Created on-call training guides configuration guides. Improved help desk response time and rate of solved problems.

True Mail

Conducted testing/QA of e-mail tools. Deliverables: Gathered test results and actively participated in testing/quality assurance of two email software outlined weak and missing elements incomplete functionality, Spam filtering, search engine, error/problem messaging, address book, message search/browsing, blog-lines, message merging, mail audit log. Converted Use Case into testing cases.

Network/Security Support

Outlined system/product/device configuration, equipment set up, testing and certification procedures. Documented system components, technical specifications. Created extensive network topology diagrams, rack diagrams. Supported application integration, controlled access, Active Directory domain services. Analysed SOA Exchange Server, Security Domains using SOA based approach in concept, planning, standards, SOA platforms. Supported a team of three members in quarterly ISO reporting, ensuring international telecommunication standards are met policies are reviewed, measured and reported. Analysed ITIL best practices based on ISO for Software Security Management.

Company Web Design Maintenance

Responsible for intensive company website updates, re-development web-design for new products and website testing. Monitored web maintenance and required upgrades. Specified GUI graphic improvements, web repurpose on content, links, hierarchy, information structure and functionality, download support, Wizard, help and support, marketing, downloads, self-help tools. Suggested UI consistency in Web development. Maintained Wiki application description. Supported entire marketing presentation, Info Sheets, service list. Uploaded to Knowledgebase training articles.

Data Governance Stewardship

Supported internal clients' data modeling, data flow, business rule analysis, mapping, conversion/migration, quality control, archiving. Ensured data consistency among systems, data/file synchronization and harmonization, data security and prevention from unauthorized users. Responsible for data element and data dictionary management, provided SQL scripting and reporting

Healthcare

Provided healthcare environment scanning and analysed documented HL7, SAML, XML, HTML, HTTP, LDAP management fundamentals. Communicated government healthcare security requirements. Analysed HL7/OSI layers and ISO standard, including logical formats for packaging/unpacking healthcare data. Provided scanning analysis for Ontario Telemedicine Network OTN Internet Protocol Television IPTV system, HL7 messaging formats, Electronic Medical Record EMR or Electronic Health Record EHR format. Provided research on Freedom of Information and Protection of Privacy Act and Health Information Act Health Enterprise Architecture Definition Ensured that health standards aligned with approved provincial reporting standards, national and international standards. Responsible for collaboration with stakeholders, research and understanding of clinical applications Purkinje, Medcare, Meditech, MediVisit, MediResults, Paris and clinical processes/procedures, CIHI-Coding/ Classifications, ICD-10-CA/CCI implementation version upgrade. Ensured that all personal information was in compliance with the Freedom of Information and Protection of Privacy Act and Health Information Act.

Documentation

Created extensive documentation for technical, non-technical super users. Wrote user manuals, How To flowcharts, Network Questionnaires, PIA assessment for Network Services and security reporting, Provisioning procedures. Documented UML/RUP models, Class sequential diagrams, Use cases, processes workflows, prototypes/GUI. Wrote FAQ's, Glossary, Quick-start guide, Online help, Security analysis, including sequential diagrams on login attacks, RFP for equipment, VOIP, Telecom Security, video telephony in healthcare created, pricing lists.

Testing

Created test plans strategies. Documented results of UAT/System testing. Conducted testing of internal web-site, external/internal web portals, e-mail tolls. Supported integration installation, compatibility, acceptance, software performance, regression, monitored beta testing, usability, functionality, security.

Training

Created plans and executed training. Structured training packages for all corporate levels including help desk/ support services Generated guidelines on network system set-up and configuration. Responsible Live Knowledgebase and upload of over 800 articles. Programmed in Flash Zyxel router configuration, simulating real live configuration - used for training purposes. Created user guide for PetroCanada. Installed web-based help links and guides

Tools: Visio/UML, MS Office including Project , Medicaid, Medicare, Purkunije, SAP, CRM, MS Project, Oracle, SQL, SQL Server, Data Modeller, RationalRose, RequisitePro, PeopleSoft, SharePoint, PowerPoint, PageMaker, RoboHelp, Flash Java, HTML/XML, PHP, C, .Net

Confidential

Data Developer / Business Analyst/ Tester

Deliverables Overview

Responsible for MultiFlex ERP supply chain/distribution management - COTS project implementation, focusing Product, Warehouse Management, Material Planning, Retail, Shipment. Finances. Conducted data migration from company's old system to MultiFlex ERP. Leading BA role managed team of 5 individuals. IT department member. Reported to IT manager.

Database Development Management

Responsible for data repository. Obtained data analytics mapping. Ensured migration of 35 existing source database tables to 21 target tables. Provided detailed analysis, examined attributes of individual fields, attached business rules. Documented data gaps, change requirements provided process/ logical/physical data modeling, and mapping. Provided SQL scripting data analytics. Reported updates on corrupted, missing and requested additional data. Responsible for data security and unauthorized users, metadata, data dictionary maintenance

Business Analysis

Provided Business cases/ BRD, domain modeling, organizational structure, service standard operation documentation. Leading role in workshops/JAD sessions requirement facilitation managed project plans, schedules. Specified current state processes re-engineered 200 future processes, workflows provided GUI mapping attached business rules. Documented inventory, pricing, purchasing, sales, manufacturing, shipping/receiving, stock management, bar-code scanning, label printing, accounting, invoicing, billing/payments, task management. Identified gaps issues. Classified product categories for website with product catalogue validated content search engine.

Training: Planed executed training. Improved MultiFlex user guide outlined procedures trained customer support on data maintenance including for intensive monitoring and pre-implementation work with various departments. Outlined security access and role-responsibility-accountability matrixes

Testing

Conducted integration acceptance testing. Analysed and tested data sets, performed unit tests and user acceptance. Wrote UAT/ black-box test cases tracking requirements for low-risk software initiatives. Conducted limited web testing/validation of catalogue completeness, links, navigation, usability, load. Monitored provided daily follow up activities with vendors. Approved overwrites in exiting data.

Tools

Visio, MS Project, Access, Excel, PowerPoint, SQL Server, Oracle, VBA, DBA, Crystal Reports

Confidential

Business Analyst / Tester

Deliverables Overview

Responsible for understanding MultiFlex ERP application functionality, designed for wholesale distribution management, manufacturing, warehouse. Participated in software customization for various clients and COTS implementations. Assisted in retail-application/ point of sale improvement. Supported web design and maintenance. Leading BA role reported to IT Director and Project Manager

Business Analysis

Created Business Case/ Charter/ BRD /summary documentation, various logs. Facilitated meetings, workshops/JAD sessions. Conferred with business and technical stakeholders, communicates and worked together effectively in capturing, prioritizing and tracking business/user/software requirements throughout the life cycle. Obtained process and data modeling, workflow, data flow with attached business rules including current future state analysis. Provided 200 processes/ Use Case/ UML.

Training

Wrote MultiFlex ERP end-user manual 250 pages and How-To diagrams for training needs

Testing: Analyzed and documented clients' data migration specified migration phases and created tables. Created UAT/system test plan, test execution, logging and tracking incidents, re-testing, bug and problem reporting and troubleshooting documentation. Tested clients' data using SQL Server. Documented gaps, issues handled change management. Conducted integration, system and UAT testing.

Tools

Visio, MS Project, FoxPro, Access, Excel, PowerPoint, SQL Server, Oracle, VBA, DBA, Crystal Reports

Confidential

Business Sales Analyst

Business Analysis

Documented project charter, business summaries, incident logs and communicated improvements with Merchant's vendor. Responsible for requirement gathering workshop facilitation, planning, change management, software upgrade. Conducted process design/modeling, Use Cases /UML analysis, rule attachment. Translated business into technical information. Assisted in company web-design and product catalogue presentation with e-commerce initiatives. Collaborated with vendor's IT department.

Reporting

Managed standard and customized reports using the custom report function within software applications and weekly/monthly report creation. Generated monthly sales plans stock/warehouse management, payments, shipping/receiving reports assisted in import/export procedures.

Test/QA

Responsible for acceptance testing. Tested Merchant software and documented incidents, wrote scripts scenarios, created test data, executed UAT.

Confidential

Business Analyst/ Programmer

Deliverables Overview:

Responsible for full system development cycle SDLC . Leading BA role in enterprise software/data architecture design including development. Analyzed, documented and programmed medium/large scale applications for various industries: Chain Supply, Healthcare, Travel Agencies, Brokerage, Education, e-Commerce, Web Sites, HR. Supported matrix, multi-users, multi-project environments. Actively participated in Project Management Planning,

Facilitation Presentation

Planed requirement facilitation, conducted workshops JAD sessions, developed designed specifications. Handled requirement validation, sign off

Business Data Analysis, Programming

Supported full SDLC based on object-oriented methodologies in custom-application development. Wrote Statements of Work, Business Cases, and Project Plans Charters Created a large number of Processes/ Use Cases, flowcharts, class diagrams, GUI, UX concepts, semi-functional prototypes. Worked on issues, risk/gap management and web access synchronization. Documented process/ software re-engineering, policy implementation, monitored upgrades.

Data Management

Supported data developers/ data modeling, data flow documentation and mapped related business rules /policies. Responsible for data normalization, conversion, archiving synchronization.

Healthcare

Programmed software application for hospitals, hospices, dental chiropractic clinics. Documented processes/ use cases on: Record Management, Drug/Disease Interactions, Medications Editor, Lab/ Diagnosis/ Allergy Editor, Contact Lists, Interactive Scheduler, Billing management tools, Reporting graphic. Obtained usage in understanding of tools for Digital Imaging and Communications in Medicine DICOM . Supported Health care providers to consolidate, store, retrieve and share medical information. Supported concepts of electronic health record EHR . Ensured collection exchange of patient electronic health information ensuring confidentiality and Privacy Acts relevance, supporting information and message transmission in respect of security, OSI and ISO standards hl7 protocol .

Testing/QA

Conducted acceptance, software performance/systems testing, installation, smoke, regression, beta testing. Documenting test scripts, results during pre-implementation, implementation and post-implementation phases. Provided UAT execution, issue/problem diagnosis, solution recommendation.

Training

Provided direct on-site support for clients: troubleshooting, training. Created User guides/ manuals, 'How To', online help, e-mail incident collection. Conducted intensive website and eCommerce testing: performance, security, load. Designed Work Instruction plans and role-activity based training.

Tools

SQL, Crystal Reports, Oracle, VBA, DBA, Visio/UML, VB, C/C , Java, PowerPoint, MS Project, MS Office

Confidential

Programmer/Graphic Designer/Business Analyst

Deliverables Overview

Responsible for full software development life cycle support - IT department member. Leading BA role. Created small/medium applications, web-sites, eCommerce, sale/marketing presentations for internal/external stakeholders, competition presentations, portfolios, layouts

Application Development

Programmed small/medium size business applications designed for administrative support, inventory/stock, purchase/sales analysis, billing, ordering . Visited clients' sites and gathered requirements. Conducted workshops/interviews. Collected translated business/user requirements into technical requirements. Created application demos/prototypes handled presentations. Supported data architecture development, data modeling/flow, rule analysis. Documented business process reengineering.

Web Presentations, e-Commerce

Created websites for companies small business and individuals. Responsible for GUI design. Used UX concepts. Created template/layout/graphic design and marketing provided web content writing. Pioneered in semi-industrial design using new graphic tools. Generated complex catalogues with custom designs ensured product portfolio

Testing Training

Documented test plans, conducted UAT, web and installation testing GUI, usability, security, load with incident monitoring. Actively conducted client training wrote user guides/manuals and troubleshooting procedures

Tools

Used Graphix Advantage, VB, C, C , Crystal Reports, Presentation tools, HTML, Java, MS Office

Achievements

Supported portfolio presentation creation for grants public competitions. Assisted in proposal writing for potential clients. Won competitions for public monuments restoration Canada US 350K- 1.2M