Professional Summary:

Business Analyst

• professional with over 7 years of experience in business requirements modeling and development of POS Systems, Web Based, and Client/Server applications in diverse business domains of Telecommunication, Healthcare ,Insurance, Investment , Financial Payment Industries.
• Experience in working with Chip Credit card payments processing Euro pay, Master card Visa EMV
• Solid understanding of Software Development Life Cycle SDLC processes including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies and deployment managements
• Experience working with various industry standards: Software Development Life Cycle SDLC , Capability Maturity Models CMM , ISO 9001 Quality Management Systems and Six Sigma DMAIC Methodology, Business Analysis Body of Knowledge BABOK
• In-depth understanding of Project Management Practices and Principles including Time Management, Budget Management, Resource Management, Risk Management and Change Management
• Experience working in various phases of BA Life Cycle Test Life Cycle including Devising top level Test strategy , creating test data, test cases and Defect Management
• Strong knowledge of testing applications debugging successfully managed User Acceptance Testing UAT
• Good understanding and working experience in Business Intelligence /Data Warehousing with best practices and principals.
• Experience in conducting GAP analysis, Impact analysis, Cost benefit analysis and ROI analysis
• Excellent analytical skills to understand the business process functionality and to translate them to System Requirement Specifications
• Experience in implementing Rational Unified Process Methodology using Rational tools
• Proven experience of working with Agile Development methodology by implementing and delivering Business Processes in iterations
• Experience in leading successful JAD session for performing gap analysis, deriving functional/non-functional requirements and document decisions on the future state of the systems and processes
• Very well experienced using Microsoft Office Suite Word, Excel, Access, and PowerPoint.
• Conversant in a broad range of technologies and tools, including business process tools such as Erwin, Rational Rose, MS Visio, Data Analysis and Data Modeling.
• Excellent understanding of Data Models and Information Architecture and sound skills in SQL.
• Excellent in designing business models using UML diagrams such as use case diagrams, entity relationship class diagrams, activity diagrams, Swim lane diagrams, Business process diagrams sequence diagrams and collaboration diagrams using Rational Rose and MS Visio.
• Excellent leadership, negotiation, communication , presentation time management skills

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Confidential is a provider of electronic payments processing services where I work in scoping for new features for web based virtual payment, Credit card payment and mobile payment applications Involved in reengineering of CRM customer relationship management , Merchant accounting systems applications Merchant Information System MIS

Responsibilities:

• Interacted with clients, product team to gather and define business and functional requirements
• Worked on web based virtual payment ,card payment and mobile payment application systems
• Analyzed complex system problems with ease, Conducted GAP analysis to offered alternative business solutions for new system development and enhancements for production issues.
• Verification of EFT Electronic Funds Transfer reports and escalate to support team in case of any discrepancies in EFTS's.
• Worked in integrating the global payments system with VeriFone Payware mobile processing system
• Stay abreast of new Products and enhancements for Credit Card Chip/EMV programs
• Gather requirements for GTVT payment system Global Transport Virtual Terminal enhancement
• Performing analysis on billing and charge types for the merchants as per the sales request on MAS Merchant Accounting System .
• Analyze and provide various Retailer activity reports for Chain merchants to the relationship managers.
• Analyze and solve problems for all incoming inquiries within the allotted department SLA's, educate IT team members to eliminate reoccurrences.
• Collaborated with development team to design new ,enhanced system functionality and communicate business and functional specifications to the team and other stakeholders
• Facilitated meetings and leads discussions regarding business process review and functional specification reviews, Joint Application Design JAD sessions, etc.
• Extracted, analyzed and understood the Business requirements, gap analysis between goals and existing business processes
• Worked as a project lead for small projects and took the project through the entire SDLC by ensuring any deviations from the base-lined functional requirements in order the deliverables meet the business needs.
• Generate all the Out of Balance reports for the chain merchants and provide the transaction details to merchant accounting department.
• Coordinate with relevant departments to mitigate revenue leakage/impact to merchant and Global Payments.
• Strive for error free processing of all financial adjustments using MAS, as well as follow all company procedure and guidelines.
• Retrieve the Chargeback and Network reject reports from MAS Merchant Accounting System and discuss the root cause with the business team
• Planned, documented, executed and supported the User Acceptance Testing efforts relative to all projects by collaborating with the business.
• Assisted in defining project plans, including scoping, scheduling, and implementation.
• Occasionally trained end users to operate new or modified programs.
• Shared knowledge/experience with IT staff in order to promote a team environment.
• Prepared the business flow models for better understanding of requirements for technical team.

Confidential

Business Analyst

Scoped in a new Integration project wherein their existing in-house backend systems would be replaced by a single integrated solution which would enable backend officers in the areas of health care plans underwriting, quotes, claims, accounting. Worked on claims Data warehousing project.

Responsibilities:

• Created scope/vision documents and Gap analysis
• Worked closely with key stakeholders, Subject matter experts SME's and cross functional teams to gather business requirements
• Involved in preparation and review of source to target mapping documents with technical analyst defining the required business rules for ETL process of claims data warehousing project.
• Understanding of the ETL process and review the ETL design with the development and testing teams.
• Acted as a liaison between the technology team and business users
• Used agile methodology, Performed use case realization, Prototype using Front page, Data modeling Conceptual data model . Domain model, Activity and Sequence diagrams.
• Involved in creating business processes and modeling diagrams using Visio
• Prepared the Functional specifications, and tested the interfaces.
• Conducted meetings to understand the workflow, their processes and assisted in System Gap analysis to derive requirements for existing systems enhancements.
• Troubleshooting and advised about various compatibility issues on multiple platforms
• Identified use cases for iterations under agile methodology. Set of requirements for implementation.
• Synthesized User Interface and Business Process Requirements and translated it into the Business Requirement Document BRD , to be used as input to the functional design specifications.
• Defined AS IS and TO BE systems, Use Cases and Use Case Scenarios using Rational Rose.
• Created Use Case Diagrams, Activity Diagrams, Flow Diagrams
• Facilitated various issue resolution and defect resolution meetings
• Facilitated with JAD sessions with the management groups, vendors, users and the IT Group for open and pending issues to develop specifications.
• Conducted Functional Walkthroughs, coaching as well as User Acceptance Testing UAT sessions
• Held team discussions to deliberate over various scenarios that could take place and impact the project
• Assisted Project Manager with time-capacity and resource management

Confidential

Business Analyst

Worked on multiple applications throughout the capital markets line of business starting from financial planning till trade order settlement including a customer relationship management system, risk management application, portfolio management trading system and an order management system

Role Achievements:

• Extracted the System Requirements from the end users keeping in mind their need for the application and prepared User Requirement Documents URDs Software Requirement Specification SRS using Rational RequisitePro.
• Analyzed the system and functional requirements of the application and developed detailed test plans, test cases in Test Director.
• Designed the process flow diagrams for flow of information and report creation process.

• Coordinated Joint Application Development JAD sessions, taking system requirements, drawing Process Flow using Rational Rose
• Assisted the technical and testing team by ensuring requirement traceability

• Work with IVR application team to test and verify capture of call data and statistics.
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in RequisitePro.
• Worked with Web Developers with development and maintenance of web sites and applications using ASP.NET, SQL, HTML, CSS, JavaScript, Flash, and Action Script.
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Developed and managed Project Plans and Schedules. Managed resolution of Project issues and conflicts.
• Developed UML Use Cases for the application using Rational Rose and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Various versions of the documents generated during the project were maintained and managed using Rational Clear Case and performed defect tracking using Rational Clear Quest.

Confidential

Jr. Business Analyst

Confidential is one of the Canada's largest wireless telecommunications providers. Worked on the new customer relationship management application customized from AMDOCS to suit the growing and changing demands of the market

Role Achievements:

• Analysed User Requirement Document, System Requirement Document, Technical Requirement Specification and Software Requirement Specification SRS .
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Supported web design and user-interface layout for public and internal web based solutions.
• Involved in mentoring team members and specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Used the guidelines and artifacts of the Rational Unified Process RUP to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.
• Managed change requests escalated from Business team
• Business process workflow diagrams using business process modeler
• Creating process models, data flow diagrams, AS IS diagrams and Activity diagrams using Visio.
• Design components based on object-oriented design Class, Sequence diagrams UML using Microsoft Visio.

Coordinated activities with project manager and various other teams using MS Project.

• Develop and maintain sales reporting using MS Excel queries, SQL in Teradata, and MS Access.
• Facilitated JAR sessions in the elaboration phase in order to elicit Functional Requirements

Environment: Rational Enterprise Suite Rose, RequisitePro, ClearCase, ClearQuest , XML, Visual Basic, SQL, SQL Server, Oracle, C .Net, WebLogic Server, DOORS, HTML, Windows Forms, Web Forms, LoadRunner, WinRunner.

Confidential

Jr.Business Analyst

Confidential is a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance. Worked in development of Mortgage Service system which is associated with the underwriting system.

Roles and Responsibilities:

• Work closely with the Business owners to gather their financial needs
• Organize information and develop business cases offering recommendations to clients
• Facilitate and gather requirements and create Use Cases by extensive requirement gathering sessions and JAD sessions
• Use the guidelines and artifacts of the Rational Unified Process RUP to strategize the implementation of Rational Unified Process efforts in different iterations and phases of the Software Development Life Cycle
• Work extensively with the QA team for designing Test Plan ,Test Cases and coordinated with the IT team in configuration of Test Environment and performed the User Acceptance testing UAT
• Work in SQL and Oracle environment dealing with extraction, analysis and processing of SQL Queries
• Create Use Case specifications, Business Flow diagrams, Activity/state diagram and Sequence diagram using Rational Rose, so the developers and other stakeholders can understand the business process according to their perspective with possible alternate scenarios
• Facilitate in the overall management of the projects including risk analysis and mitigation, status reports, client presentations, defining milestone deliverables and establishing critical success factors