SUMMARY

• 5+ years’ experience as a Business Analyst across Insurance, Pharmaceuticals, and Retail.
• Proficient in creating Business Requirement Documents (BRD), Use Cases, Systems Designs Document (SDS), Functional Requirements Specification (FRS), Requirements Traceability Matrix (RTM) throughout the Life Cycle of a project.
• Acted as a liaison between the business and development teams for requirements.
• Proficient in organizing meetings with stakeholders to identify their needs and problems to be able to resolve issues and develop a better methodology to ensure an accurate and desired solution.
• Excellent skills in Business Analysis, Requirement Analysis, Business Process Modeling and proficient in customizing workflows, activities and deliverables of existing business practices.
• Introduced the project, the team members, their roles, and key deliverables. Established deadlines, milestones, communication processes, also performed question and answer sessions.
• Experienced in Use Case development using the modeling tools of MS Visio.
• Worked on analyzing bugs, interacted with the Quality assurance team in order to fix bugs in ClearQuest.
• Initiated JAD sessions between the end users and the development team as a part of requirement elicitation process.
• Documented Functional and Non - Functional Requirements from Business Requirements.
• Conducted risk analysis to identify the risk areas for the project and perform testing accordingly.
• Managed meeting sessions with the SMEs to review business requirements.
• Conducted GAP analysis and Cost/Benefit analysis to analyze the variance between the system capabilities and business requirements.
• Familiar with the use of agile methodology, including Scrum approach.

TECHNICAL SKILLS

Requirements Gathering Techniques: Business Architecture Review, Interviews, Story Boarding, Focus Group, Use Case development, Surveys, Legacy Application Walkthrough with Users, JAD Sessions, Mock-Ups

Process Flow/Modeling: As-Is Flow, To-Be Flow, UML

Business Analysis Tools: MS Visio, MS Word, MS Excel, MS PowerPoint, MS Project, TFS, Requisite Pro

Testing Tools: ClearQuest, HPQC

Methodologies: RUP, Waterfall, Agile (SCRUM)

Operating Systems: Windows 2010/2008/7/2003/ Vista/XP/2000/NT/98

Servers and Databases: MS SQL server 2008/2005/2000/7.0/6.0 , MS Access, Oracle 10g/9i,8i/8.0/7.3

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Acted as a liaison and gathered requirements from Point of Sale, Legal & Compliance, Customer Service, and Finance departments.
• Created Business Requirement Document (BRD) and Functional Requirement Document (FRD) based on Agile framework.
• Facilitated JAD sessions between stakeholders and in order to elicit Requirements.
• Gathered requirements and document future state user stories for processes including issue gift card, check balance, and re-load cards.
• Created and maintained Use cases, Use case diagram, Activity diagram, and other flow charts and Training material for the new POS System.
• Created test cases and scenarios to analyze and test current scenarios and issues.
• Created mock-ups of new POS system user screens based on the requirements.
• Documented all collected new processes in MS Visio using business process modelling methodology.
• Created as-is and to-be state documentations for POS system using MS Visio.
• Created training manuals for employees to use new POS systems.
• Identified and documented Gaps between existing POS system and desired future state by the client for customized configuration of the application.
• Acted as a liaison between the stakeholders and the developers.
• Assisted the QA team in creating Test Plans, Test Scenarios, and Test cases for new POS System.
• Worked with the QA team using ClearQuest User Acceptance Testing and Defect tracking.
• Assisted business users during UAT including documentation, tracking and resolution of UAT defects.
• Responsible for maintaining Project SharePoint site to facilitate document version tracking and user learning repository.

Confidential

Business Analyst

Responsibilities:

• Identified stakeholders and user base for requirement gathering.
• Gathered and documented business requirements based on interviews and walkthrough sessions with stakeholders such as application owners, Legal and Compliance department, IT department, Application data users, and SMEs.
• Worked with stakeholders to plan retirement of applications based on risks and decencies.
• Assisted in preparing cost estimations and project plans to allocate resources throughout the scope of the project.
• Worked on User Requirement Document, System Requirement Document, Technical Requirement Specification and Functional Requirement Specification (FRS).
• Gathered requirements on what data was to be archived and what needed to be deleted.
• Gathered requirements and documented current reports generated from existing applications, and mock-ups of future reports after data is archived.
• Conducted analysis to identify which data can be archived in order to reduce storage and reduce migration time.
• Produced process maps for current state and future state of applications and its interactions with various departments/systems using MS Visio.
• Worked with the QA team in creating Test Plans, Test Scenarios, and Test cases for new reports.
• Worked on analyzing bugs, interacted with the Quality assurance team to resolve bugs in ClearQuest.
• Worked with business users during UAT including documentation, tracking and resolution of UAT defects.
• Conducted walkthrough sessions with end users, SMEs and IT to document user stories for the applications.
• Conducted GAP analysis to analyze the variance between retiring applications and new applications.

Confidential

Business Analyst

Responsibilities:

• Identified stakeholders and user base for requirement gathering throughout Confidential worldwide.
• Gathered requirements for Global content management application from 4 major groups - F&A, Operations, Tax and Legal departments.
• Conducted Data collection and Validation sessions with SME’s for data ranging from over 180 countries including network partners.
• Created application Mock ups for design and user interface development.
• Worked with various insurance workgroups including F&A, P&C, Legal for quality assurance and standardization of content.
• Worked as a liaison between Business stakeholders and technology people to gather Requirements, System analysis, reporting, process mapping, understand business process and problems, providing new solution and developing accurate BRD and FRD.
• Participated in JAD sessions to collect requirements from all involved stakeholders.
• Worked with the development team to ensure approved mockups were implemented in the new system user interface.
• Created excel templates to gather data from all Confidential offices and network partners to maintain standardization in data gathering.
• Worked with the QA team in creating Test Plans, Test Scenarios, and Test cases for new content site.
• Worked on analyzing bugs, interacted with the Quality assurance team to resolve bugs in HPQC.
• Created and executed the UAT test plans to maximize business user experience and enhance platform features based on the results.