Summary

OBJECTIVE: To obtain a contract supplier management position for BBVA Compass where my work experience and education will be a contributing factor in providing excellent customer service, promoting company growth and ensuring an opportunity for career advancement as a manager.

EXPERIENCE:

Confidential

Business Analyst IT Gatekeeper

• Elicit requirements from Client IT management, document policies specific to IT hardware as well as business process descriptions, financial business analysis, and task and workflow analysis.
• Critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true hardware needs.
• Proactively communicate and collaborate with customers to analyze needs and functional requirements.
• Successfully engage in multiple initiatives simultaneously, multi-tasking.
• Work independently, with managers, and with Clients to define needs and requirements
• Communicate with Clients what they qualify for, even when it is not what they are requesting. Providing them Client policy or reasons for the standard equipment they are to be allotted.
• Be the liaison between the Client technology teams and Pomeroy support teams
• Proactively identifies, researches, and resolves problems to improve the end to end client experience with Pomeroy
• Work with the Pomeroy Sales team on when orders get processed
• Successfully continue the System refresh project, monthly reviewing all deployed hardware to identify what falls out of warranty, ordering replacement devices for those systems identified, notifying the end users of a replacement systems coming in for them, and creating an install ticket for the actual install of the new system.
• Work with the Pomeroy Field Services Team to proactively create install tickets and receive the orders in Ariba once the install has been verified.
• Track shipping details from shipper to identify when orders will arrive.
• Stay in communications with Client Procurement teams and IT team on all hot orders or escalations.
• Be the SME for the Pomeroy team for the Ariba system
• Actively work with the Pomeroy Sales team on all open AR's specific to new Hardware orders
• Weekly and Monthly reporting to include but not limited to: all deployed systems, all ordered and declined hardware, total hardware spend, reporting out of the Client's SCCM tool
• Supervised 30 Field Technicians

Contract Supplier Analyst

Confidential

• Maintained Supplier Performance Management SPM to ensure service level agreement is met in accordance to the service agreement.
• Analyze vendor relationships and determines due diligence requirements and measures risks.
• Ensure vendors are evaluated and approved in accordance with regulatory and company polices
• Assisted vendor with supplier registration process and troubleshooting when necessary.
• Maintained supplier profile clean- up project 10k under and 250 above
• Obtained W-9, Certificate of Insurance, SSAE16, Financial statements to ensure they are properly uploaded to the supplier's Ariba profile.
• Provided assistance to the Contracts Manager with day- to -day department operational functions
• Provided Administrative functions in Ariba for Contracts Basic, Contract Compliance, and Supplier Management
• Performed operational functions to ensure Contract-Supplier Management meets departmental guidelines
• Prepared reports and drafts recommendations to Contract Management and Analysts to effect in the smooth flow of day-to-day operations
• Cross- trained in all functions in the Contract-Supplier Management department
• Created-Updated Procedures
• Assessed situations and resolved Contract, Supplier and Invoicing problems in an efficient and timely manner
• Tracked annual spend with Suppliers to ensure efficient supplier management
• Contract Services liaison with Supply Chain Management and Responsible Managers to register and retrieve contracts
• Assisted Contract Analysts and Contract Manager with any other duties related to the position as needed
• Provide analytical support to the organization in preparing, studying, evaluating and modifying the contracts of the organization
• Managed oversight of high risk vendors covering their financial health, insurance, security, and regulatory compliance, quality of deliverable and service performance.
• Maintain all contracts processed throughout the lifecycle of the project and ensure its safe upkeep
• Assisted line of business with creating, screening and submitting requisitions and PO releasing when contacting procurement customer care.

Confidential

Maintained Public Trust Security Clearance

• Identified, diagnosed and resolved Tier One issues for users of the NSD systems and applications, personal computer software and hardware, local network, the Internet, and new computer technology
• Monitored and responded to phone and e-mail requests for helpdesk applications
• Provided one-on-one end-user First Call Resolution over the phone
• Diagnosed and resolved end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in and local-area network access problems.
• Provided TMS training to new employees, 50 local VA Administrators, 30 TMS Technicians, DoD personnel
• Assisted users with daily administrative and operational issues

Confidential

Network Operations Center Technician

• Responded to alarm/trouble conditions within the Network Operations Center.
• Identifies, diagnoses, and resolves Tier One issues for users of the NOC and applications, personal computer software and hardware, local network, the Internet and new computer technology
• Maintained and supported network and local servers
• Provided desktop support for in-house users
• Maintained, managed, and deployed computer systems and infrastructure
• Installed and configured network and local printers
• Diagnosed and resolved end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems.
• Trained end users on how to use various hardware software and peripherals.
• Tracked inventory for over 20 clients
• Maintained appropriate records and documentation on service work performed and ensures timely communication to supervisor of service order status and potential issues.
• Managed database resources to ensure availability, reliability, security, and performance goals are met
• Ensured that problems are corrected within identified performance targets
• Trained new and existing employees

Confidential

Customer Assistant Tier 2

• Assisted clients with registration, email creation, DSL physical line signal tests, modem/filter Set-up
• Performed email, browser, and modem troubleshooting
• Installed and configured network printers and print servers.
• Configured and supported VPNs for business clients
• Interacted with other Departments to resolve client issues or provide additional services
• Performed basic computer and network troubleshooting and configurations via remote RC
• Supervised and trained new employees
• Accomplishments: RAM / Service Lead position Chaired liaison committee for productivity Liaison committee