SUMMARY

• 8 years of experience in Business analysis, mainframe and project management activities
• 2 years of experience in Salesforce Administration and development
• Excellent communication, analytical and team skills with dedication and commitment to Quality. Self - motivated, enthusiastic & quick learner.
• Experience in gathering Business Requirements and creating BRD, technical and functional specifications, creating data flow diagrams, test case scenarios for various systems.
• Good experience in MS Office Tools.
• Experience in Change management and on-call production support.
• Business Domains - Insurance (LOMA 280&290 certified), Travel (Airline), Automobile and Retail.
• Mainframe Skills include developing applications from scratch in COBOL, PL1, IBM DB2 application development, IMS DB, IMS DC, VSAM, JCL, Stored Procedures with knowledge on IBM DB2 Admin concepts.
• Experience in mainframe tools like Endevor, Changeman, SQL Assistant, QMF, File-Aid, File-manager, DB2 Platinum.
• DB2 Certified Application Developer (Exam 700& Exam 703)

TECHNICAL SKILLS

Operating System: OS390, zOS

Mainframe skills: COBOL, PL1, JCL, IMS DC, CICS, DB2 Stored procedures, VSAM, Endevor, Changeman, WB2, QMF, SPUFI, IBM File Manager for DB2, IBM File Manager for z/OS, INSYNC, Fault Analyzer, IBM-Debug Tool, Inter-test, File-AID, AMCT, BMCDB2, B92, SDF, MQ, Eazytrieve

Tools: Microsoft Office tools, IBM DB2 Development Center, DB2 Platinum, Tera data SQL Assistant, Remedy, Peregrine Service Center

Databases: IBM DB2, IMS DB

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Admin/Business Analyst

Technology: Salesforce Sales Cloud, Salesforce Administration, Workflow, Process builder, APEX, Visual force, SOQL, SOSL, DML, REST and SOAP integration

Responsibilities:

• Worked extensively with Sales cloud. Customized sales process and created new approval processes
• Worked with the business team to analyze business and develop bond related functionalities
• Developed triggers and APEX handler classes to create Bonds, and Bond Accounting objects whenever a Bond quote is accepted.
• Created Visual force page for printing Bond details
• As part of Lightning migration, replaced the JS button for Bond quote creation using Visual force
• Performed functional testing and role-based testing for new functionalities
• Consolidated Workflow rules to Process builder
• Created and customized Reports and Dashboards for various business users.
• Used Data Loader for insert, update, and bulk import or export of data from salesforce.com objects
• Experience working with Workbench, Visual Studio code and git

Confidential

Technical and business analyst, Onsite coordinator

Technology: COBOL, JCL, VSAM, DB2, Librarian, IBM File Manager tools, File AID, DB2 Platinum, QMF, $AVRS, CA7, Abend AID, IBM Debug tool, Connect Direct, Eazytrieve, Remedy, MS Office tools

Responsibilities:

• Act as a Single point of contact between the project management team, technical team and business users to ensure effective planning and implementation.
• Analyze the business impacts, identify the project risks, perform critical analysis and story mappings.
• Analyze and document the data flow architecture.
• Created workflow diagrams and traceability matrix to ensure end to end requirements are implemented.
• Impact analysis of programs, and JCLs and build solution design documents.
• Plan development and implementation schedules.
• Coordinate End to end testing
• Manage changes through Remedy, coordinate production deployments, ensure post implementation support

Confidential

Programmer analyst

Technology: COBOL, JCL, DB2, IBM File Manager tools, QMF, SPUFI, Fault Analyzer, IBM DB2 Development center, Endevor, IBM Debug tool, MS Office Tools

Responsibilities:

• Developing new COBOL IMS DB2 programs and DB2 stored procedures, JCLS and control cards.
• Unit testing and support for QA and UAT testing.
• Contribution to the project includes 10+ COBOL IMS DB2 programs, 5+ DB2 stored procedures and 100+ JCLs

Confidential

Business Analyst/ Senior Mainframe Programmer

Technology: COBOL, JCL, DB2, REXX, Excel Macros, CICS, VSAM, IBM-Debugger, QMF, PANVALET, WB2, INSYNC, Inter-test, File-AID, AMCT, BMCDB2, SPUFI, B92, SDF, MS Office tools

Responsibilities:

• Work with SMEs and business users for requirement gathering and create requirements document for a new application - Flight Watch.
• Use of project management tools and methodologies such as Gap Analysis, Root Cause analysis etc. to analyze any risks or issues, track root causes, find alternative solutions/workarounds to fix the gaps during the SDLC (Software development life cycle). Work with the team to clear backlogs, prioritize tasks, review and ensure quality delivery.
• Documented and created workflow diagrams for the applications to educate team members.
• Worked on more than 20 enhancements throughout the SDLC - from BRD, estimation, work order, SDD, coding, testing, UAT to implementation. This includes enhancements on nearly 15 existing IMS DC screens.
• Contribution includes developing complex PL1/DB2/IMS DB/IMS DC mainlines and subroutines, corresponding PSBs, transactions and JCLs and designing a new Db2 database with 8 DB2 tables.
• Experience with started tasks and IBM MQ, 24x7 on call support via Peregrine Service Center
• Change management