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Business Analyst Ii Resume Profile

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CastletoN

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Experience:

Business Analyst II

Confidential

I am tasked with activities for CRM tool creation and deployment assessment, design, testing, process adoption, training, reporting and presentations. This is a customer-facing role with one full project lifecycle completed. My daily tasks necessitate close interaction with both field and IT personnel.

Waste Management

Account Manager of Contracting Customers new sales and retention. Build relationships and book of business for 3 county territory. Use Salesforce.com for pipeline management managing project opportunities, customer meetings, appointments and sales.

Waste Management

Fill all job vacancies, exempt and non-exempt, within the state of CONFIDENTIAL sourcing, screening, interviewing, hiring. Work closely with Hiring Managers to ensure all vacancies are filled timely and with top talent utilizing ATS systems and RPO. Piloted and launched a new recruitment and hiring process. Trained all Hiring Managers in NY on Building Human Performance, a leadership development and diversity / inclusion program.

Customer Service Supervisor

Manage call center and administrative personnel by directing and overseeing day-to-day operations to ensure corporate service requirements are met. Responsibilities include but are not limited to recruiting, interviewing and hiring, training and staff development, call center and staff forecasting, phone system monitoring and reporting, strong communication with all hauling, billing and site management personnel in the market area. This is all successfully completed in a fast-paced environment, where the ability to multi task and remedy situations quickly is a necessity.

Confidential

Co-Supervise staff of 100 customer service representatives in a high volume call center. Recruit and interview for vacancies in the customer service and claims processing departments within the site of 2,000 employees. Train oversee employee development programs and direct online training pilot initiatives. Identify and implement methods to improve customer satisfaction while maintaining service level agreements and average speed of answer. Ensure timely processing of customer inquiries as well as accurate and complete responses. Exceeded retention and employee satisfaction goals.

Experience

Office Manager

Confidential

Responsible for all A/P and A/R functions associated with three lines of business. Additional responsibilities include purchasing, payroll and all office operations, training, and administration and presentation of FSA, Private Retirement Account and LTD program for 3rd largest union in

Supervisor

Confidential

  • Supervise staff of 20 Advanced Claims Examiners and 4 Senior Claims Examiners in the outpatient and inpatient claims processing units to ensure efficient and accurate hospital claims processing. Responsibilities include but are not limited to: recruiting, interviewing and hiring, training and staff development. Oversee all processing functions investigate, resolve and implement necessary procedures required to meet quality and quantity expectations implement procedures for new lines of business assigned to the unit new product testing and implementation.
  • Review Adjustor
  • Responsible for investigation and claim adjudication initiated by providers, customer service and internal quality control, investigation of aging inquiry reports, confidential employee claim processor.

Advanced Claims Examiner

Responsible for processing hospital claims during a processing system migration, confidential employee claim processing, various special projects and new product testing and implementation.

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