SUMMARY

A motivated, resourceful professional with twelve years of laboratory management and nine years of business analyst experience. Clinical Laboratory experience includes providing quality laboratory services in a contracted and non-contracted, clinical hospital laboratory and outreach setting. Business system analyst experience includes software development life cycle documentation, project management, implementation and problem resolution. Additional experience includes human resource management supplies management fiscal management software application usage and quality assurance program adherence.

PROFESSIONAL EXPERIENCE

Confidential

Business System Analyst

• Work with developers when required by defining / translating customer requirements. Develop and perform system application and code modification testing. Perform system database maintenance. Manage maintenance and code modification projects in conjunction with the assigned developer. Communicate technical and non-technical decisions, issues, functionalities and plans with project team members and customers. Provide problem resolution support which varies across functional areas and LIS software.
• Understands Software Development Life Cycle and applies corporate documentation tools.
• Presents application usage through presentation handout tools and question and answer sessions.
• Perform routine assignments related to the analysis, management, testing and implementation of system modifications and enhancements.
• Knowledge of the business processes by interaction with business customers and developers.
• Gather and define / translate customer requirements.
• Perform database maintenance and testing.
• Present application usage specifications and tools.
• Validate development deliverables through relevant system scenario testing.
• Assist customer with developing measurable user acceptance testing scenarios, if needed.
• Support the implementation and post implementation maintenance of applications
• Document and communicate system test and post implementation results and resolutions
• Monitor the LIS system and resolve system failures.
• Prioritize and juggle technical support issues
• Provide non-technical and technical support to customers of deployed release of new applications into the production environment
• Utilize service tracking system.

Confidential

Outpatient / Customer Service Manager

• Managed and coordinated the operations of In- House Phlebotomy, Outpatient Phlebotomy, Send-Out Reference Testing and Client Services of the Outreach Department in collaboration with the Administrative Director.
• Participated in the development of departmental workflows and staffing patterns.
• Monitored and reviewed work performance of the staff.
• Knowledge of various laboratory services regulations to include CLIA, CAP, and JCAHO.
• Wrote laboratory Standard Operating Procedures to meet accrediting/licensing organization requirements.
• Maintained policies, procedures and systems in compliance with relevant regulatory agencies as confirmed in the lack of citations/recommendations.
• Managed the department's continuous quality improvement activities utilizing methods that enhanced compliance with standards and meets or exceeds external benchmarks.
• Facilitated mandatory education of the staff in order to maintain and advance staff competency and professional development.
• Demonstrated customer service and focus.

Confidential

Clinical Outreach Laboratory Manager

• Managed and coordinated the operations of the Outreach Department in collaboration with the Administrative Director and the Medical Director for the Department of Pathology to ensure the delivery of services.
• Participated in the development of departmental workflows and staffing patterns that were concurrent with established productivity guidelines and the manpower budget.
• Monitored and reviewed work performance of the staff.
• Operated the department within the fiscal and productivity goals of the hospital.
• Worked closely with the Marketing Representative, Customer Service Advocate, Medical Records and Billing Representative to assist with customer service, marketing and reimbursement improvements.
• Familiar with Medicare part A part B insurance billing registrations and payment denial resolutions, resubmissions and corrective action implementation and review.
• Coordinated non-regulated independent services with hospital laboratory operations, including, client services, specimen processing, phlebotomy nursing homes and specimen collection stations and courier services.
• Evaluated and determined feasibility of providing service request for existing and potential clients.
• Maintained on-going interventions with staff, physicians and other customers to assess the service provided and the capability of the staff to render the service in a dynamic environment.
• Wrote and maintained laboratory Standard Operating Procedures to meet accrediting/licensing organization requirements
• Managed the department's continuous quality improvement activities.
• Demonstrated customer service and focus.
• Coordinated training of laboratory personnel in the computer system software application usage.
• Participated on hospital teams developing compliance strategies and implementations ie. HIPAA, Hospital Compliance Team Member, Laboratory Safety Officer
• Facilitated mandatory education of the staff in order to maintain and advance staff competency and professional development.
• Interacted effectively with supervisors, subordinates, and peers, patients and others to accomplish the goals of the department.

Confidential

Chief Technologist Laboratory Manager

• Directed, planned and coordinated operations of a contracted, hospital-based Department of Pathology in collaboration with the Chairman and Director for the Department of Pathology and Clinical Laboratory to the delivery of high quality, cost effective laboratory services and administrative management of the Department of Pathology and Clinical Laboratory. The areas of operation included Anatomic Pathology sections Histology Cytology , and Clinical Laboratory sections such as Blood Bank, Microbiology, Hematology, Urinalysis, Chemistry, Coagulation, Therapeutic Drugs, Blood Gases and Specimen Collection and Processing and Client Services. Participated in hospital and corporate activities.
• Operated the department within the fiscal and productivity goals of the hospital.
• Operated the department within the approved budget as confirmed with justified variances from the plan.
• Maintained and monitored workload statistics of the Department to achieve productivity goals.
• Recognized and evaluated the importance of efficiency and cost effectiveness in providing services and identified continuous efforts to conserve resources and the need for capital equipment.
• Knowledge of various laboratory and transfusion services regulations.
• Participated on the Safety Board.
• Participated in CAP laboratory inspections.
• Maintained and implemented laboratory Standard Operating Procedures to meet accrediting/licensing organization requirements.
• Worked closely with the company's quality assurance staff to maintain compliance with standards and promote continuous quality improvement activities.
• Facilitated mandatory education of the staff in order to maintain and advance staff competency and professional development.
• Interacted effectively with supervisors, subordinates, and peers, patients and others to accomplish the goals of the department.
• Demonstrated the ability to use verbal and written forms of communication including e-mail to address inter and intra departmental concerns, solve problems and address conflicts.
• Demonstrated an effective leadership style as supported by the supervisory observation and feedback from superiors, peers and subordinates.
• Coached staff in the use of effective methods of problem documentation, follow-up and resolution

Assistant Chief Technologist Laboratory Supervisor

Managed and supervised 35 employees in collaboration with the Chief Technologist and the Chairman and Chief Pathologist for the Department of Pathology. Responsible for the technical and non-technical daily operations of the contracted, hospital based laboratory. Represented the laboratory in corporate and hospital activities.

Confidential

Generalist. Performed analytical testing on body fluids. Performed blood group serology, atypical antibody identification, compatibility testing and transfusion reaction work-ups. Additional skills in blood bank quality control, donor processing, component manipulation and the operation of various equipment.