SUMMARY

• Exude professionals and organizational skills within the customer service field.
• Ability to work in a diversified organizational setting.
• Ability to organize, prioritize and work under extreme work pressure, heavy workload, and deadlines
• An effective communicator with a proven ability to work well with all levels of an organization.
• Problem solver who identifies issues, and provides long - lasting solutions
• Forward-thinking multi-tasker who consistently meets goals, by demonstrating an ability to achieve maximum effectiveness; while maintaining high standards
• Ensure quality check and proofreading of translations
• Subject matter expert in Agile, Microsoft Office 365, Microsoft Office, LMS, and AMS.
• Fluent in both Arabic and English; Good in understanding and reading French.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Senior Business Analyst

Responsibilities:

• Leads requirements gathering sessions, performs complex analysis of business practices, anticipates functional/technical requirements, researches industry trends, and generates technical specifications based on business and functional requirements.
• Evaluates business processes and uncovers areas for improvement.
• Assists in the adherence to project management processes/frameworks develop project plans, and leads projects with attention to planning and execution as needed, enabling the successful delivery of technical solutions to users
• Coordinate internal resources and third parties/vendors for the execution of IT projects.
• Provides support to the project team throughout the development and implementation of solutions. Addresses basic to complex technical issues. Creates direct channels of communication with developers to get the job done without managerial interjection.
• Develop technical/process training sessions for users on areas around technical solution usage and processes, and other standard operating procedures
• Contributes toward comprehensive quality assurance test plans to effectively test and verify systems/applications and ensure their quality and integrity.
• Develops techniques, tools, standards, and training materials to support assigned projects. Creates documentation in a standard and organized manner.
• Participates in continuous process refinement and improvement.
• Effectively communicates plans and insights to cross-functional team members and management for each project and holds regular stakeholder meetings to keep all interested parties updated in a project progress. Facilitates and conducts meetings and presentations to collect ideas and share findings. Gathers critical information from stakeholders and produces useful reports.
• Monitors deliverables and ensures timely completion of projects.

Confidential

Document Control Specialist

Responsibilities:

• Coordinate the flow of documents between project operations, engineering disciplines, constructions team, or other department groups
• Ensuring accuracy and quality while managing company documents for assigned reports and spreadsheets
• Use SharePoint electronic systems to manage documentation to upload and manage content for projects assigned; as well as Editing and designing Web Pages and accommodating new updates throughout the project
• Utilize standard office automation, computer application, and procedures, to track, monitor, distribute documents, maintain a database, assist in producing reports, and documents required
• Enhance document management and project control systems, and overseeing and coordinating the retrieval of documents
• Work in a team environment, and maintain effective working relationships with department managers, staff, and others encountered during work
• Updating and maintaining CDRLs (Contract Data Requirement List).
• Organize, manage and record Meeting Minutes between Document Control and the client monthly to ensure quality
• Create and maintain resumes and contact information for both the staff and the client.
• Proofread and edit deliverables if necessary.

Confidential

Senior International Assistance Coordinator

Responsibilities:

• Health Care International Assistance Coordinator for BlueCard Worldwide Program, and Federal Employee Program
• Specialize in the operations department by doing comprehensive claims management, provide a global medical network for patients, and communicate with providers/physicians to ensure customer satisfaction for members who travel overseas.
• Case Manager for international medical cases, by accurately in-taking information, providing members with the process of medical case management.
• Review documents to approve benefits for member outpatient or inpatient services to send to providers.
• Data analysis and critical thinking skills required to act in a fast and efficient way to deliver proper information professionally to Confidential members, representatives from Confidential, Federal Employees, and health providers.
• Identify and resolve problems promptly, individually and in a group setting by using reason and logic.
• Work closely with colleagues and management by creating an efficient communication strategy when dealing with other departments in the company, as well as train new employees on case and claim management processes, procedures, data analysis, documentation, and communication skills.
• Escalate matters to the proper department to get documents accessed and processed for member’s medical claims and medical cases.
• Communicate my ideas effectively to provide a better perspective on situations that need improvement on current procedures and/or future procedures.
• Using Microsoft Word, Microsoft Outlook, and Microsoft Excel daily to assist members and providers.