PROFESSIONAL EXPERIENCE

Senior Business Analyst / Technical Writer

Confidential

Responsibilities:

• Creation of Internal and External proxy documentation.
• Infrastructure firewall - related documentation of IP addresses hardware types and URLs.
• Management of departmental documentation for APIs and Web-services including both functional and non-functional requirements.
• Management of Continuity of Business Documentation. Identifying Recovery Priorities and Severity Levels.
• Business Impact Analysis - Identifying Disaster Recovery information
• Identification of associated software and hardware needed per API and Web-service.
• Business Process Flow creation.
• Management of Application Recovery Plan Documentation - Identifying associated recovery tasks, dependencies, activation tasks and checkout tasks. Service Level Agreements (SLA)
• Verification of required documentation in enterprise content management platform - Documentum
• Setup of project teams in internal repository tracking software. Identifying members and their Separation of duties. (Adding, modifying or viewing repository records)
• Documentation of application monitoring via DynaTrace and SumoLogic.
• IAM security application and catalog management for departmental APIs and Web-services
• Customer Identity and Access Management Access Identification
• Group association with Configuration Item (web services & APIs)
• Creation of Mainframe WSINE security items and association of Application IDs for LPA to IBM MQ messaging SSCs
• Application of x509 security certificates with the Data Power team.
• Customer Contact Management and Email Correspondence.
• Product Manager for the full life cycle or multiple APIs, Webservices and special projects.
• Manage multiple product Kanban boards, daily stand ups, bi-weekly retrospective meetings, participate in weekly Epic Scrum of Scrum meetings and weekly Customer Success status meetings.
• Work directly with development and quality assurance teams for API, Webservice, JDBC, Proxy and ServiceNow application creation/modifications.
• Responsible for full project life cycle
• Work Flow Management - identification of all points in associated flows.
• Epic creation, user story creation/management and backlog management.
• Customer engagement, problem definition scope mapping, detailed requirements gathering and sign off, project design, multi-phase testing, defect tracking and multi-environment implementations, product launch and support.
• Liaison between the web-services engineering staff and non-technical business teams, translating customer functional requirements into technical requirements.
• Session Management and Active Directory Certificate Services security used.
• Lead Implementation Release Manager for multiple Kanban teams using ServiceNow software.
• Deployments of API, Web-services and X509 Security Certificates
• Implementation plan creation lead for requesting internal management approval and attending deployment review board approval meetings.
• Creation of change records in ServiceNow
• Manage both on shore and off shore teams during software deployments
• Lead user acceptance testing and manage any issues found (QC issue management)
• Mapping of system versions in the disaster recovery environment to ensure correctness.
• Graduate of the Delta Airlines High-Performance, Dojo Agile immersive learning environment - moving teams from a waterfall environment to an agile environment.
• Certified Scrum Master
• CyberArk Trustee Security Certification

Solid Software skills in: Microsoft Office 365 Suite (Outlook, Excel, Word, PowerPoint and Visio), VersonOne, JIRA, SOAP UI, SharePoint, Documentum, ServiceNow, Skype, Slack, Teams, Zoom and WebEx Conferencing Software.

Project Coordinator

Confidential

Responsibilities:

• Full life cycle management of in-house, web-based applications. Individual Income Tax, Corporate Tax, Property Tax and Alcohol Licensing System - wholesalers, importers, brokers, manufacturers and retailers.
• Bridge understanding gaps between both the functional users and the technical groups. System development platforms include both .Net and JAVA/J2EE.
• Oracle’s Access Manager and Identity Administration Software. Responsible for defining software groups, groups and training administrators
• Liaison between Georgia Legislative Mandate Group and Tax Application Management Teams. Identifying new tax law details, identifying affected tax system, defining releases and coordination of application release development.
• Change Request Management
• Business Process Modeling
• Requirements gathering via JAD sessions and interviews
• Requirement Gap Analysis
• Test case creation and application testing.
• Application Training
• Participate in monthly status meeting with upper management, user group representatives, and business analysts.
• Vendor Management - Contract Management and PeopleSoft Purchasing.
• Project Status Review Board member.
• Coordination of workstation hardware refresh
• Disaster recovery team member. Responsible for documenting critical system information to the Georgia Technology Authority/ IBM disaster recover initiative.

Consultant - Senior Business Analyst

Confidential

Responsibilities:

• Full life cycle support of in-house, web-based applications with both Mainframe and Oracle data stores.
• Project artifact creation for Project Management Unit Area
• Creation and assigning of System Change Requests
• Test case creation
• System test and UAT test facilitation